verified t.familyJan 03, 2020 There is nothing we liked about this hotel. Please see the details for each:
1. Took 2 hours to check-in for three families and even after 2 hours they could not clean the room so shifted in different room temporarily and when we came back to this room after one hour, we could not find our speaker
2. When we asked about the speaker, the staff was saying, they don't know about that and no one has given. So basically they were saying it is lost. After waiting at reception for 20 mins, they finally told it is with House Keeping. It is so surprising the don't have any process to find out the thing found in the room. Also, the attitude of the staff was appalling
3. Fire Alarm: On the midnight of the new year, there was fire alarm and we all three families were so scared and ran towards the reception from the 5th floor with small kids who were sleeping. When we asked at the reception, what is wrong, they told one guest was smoking in one of the room. The staff was telling so happy about this that they don't bother what happened. When we asked what will you do with that guy, they told nothing we want to do as he is our guest. Now tell me who will go back to this hotel again with all these experiences??
4. The bathroom is built the worst way and the water is logged after taking bath and even after placing the card to clean the room, they dont bother cleaning your room and then they tell they don't have enough staff to clean the rooms!!
This is the worst experience so please avoid!!
sharlene.partnerApr 22, 2019 Staff are incredibly helpful and friendly, lovely food and the house is exquisite!
Good Quality Great Service
Friendly and helpful reception staff, perfect English, and a good sense of humour, what more can you want. Glass of tea while waiting to check in also a lovely touch and the gentleman who took me to my room was very thorough and courteous.
The suite was clean and very well presented, good quality bed linen, modern bathroom.
Breakfast buffet was expansive and very tasty.
The location is a manageable walk to Gueliz, almost opposite a supermarket and only a few minutes from stop 1 of the Hop on off Bus (which i would also recommend by the way!).
I woukd definitely stay here again, it is good value for money
Ok hotel. Very very noisy and beds hard as rock. No locks on the balcony doors. Scary
Good location and friendly staff - about 40 mins walk from main square
Majestic Marrakesh Mayhem
Front of house staff extremely friendly and attentive. Catering staff functional but somewhat distant. It's a clean, excellently located hotel with spacious rooms but dated furnishings and finishes. Early morning traffic might shake you from your slumber especially those pesky, noisy scooters. Underground parking worth it's weight in gold in the busy Guillez neighbourhood and the nearby roadside food stall must be in Morocco's top ten busiest and best for meat dishes.
Shower in the room,the architect or engineer make big mistake in this Hotel
Excellent In everything..
Nice place to stay in Marrakech. Close tawn staff is amazing friendly
It’s very close to downtown or Medina. You can find good restaurants around. It has good decorations. The facilities are a little old but overall good. The pool is small, the room temperature was a little cold, the bathroom ok, but don’t expect a really nice one. It could be a little noisy in the night as there is people talking laud outside.
Good location, friendly staff
Very dated hotel definitely not 4 star!!
This hotel looks like it was built in the 1970's and hasn't been updated since. The rooms are large, but beds are extremley hard and furniture and fittings are very old fashioned.
There was a drain like smell in our corridors. The sink would not empty properly and shower was broken.
The toilet door would not lock..there was no bath tub, just a small shower tray with a curtain around it - which means water seeps onto the floor. The shower head was coming away from the wall.
As there were only a handful of guests - the hotel did not put on a buffet breakfast - but an a la cart breakfast - which meant a mimimum choice. The omlettes and morrocon pancakes were nice, but you only got one pastry and one small glass of orange juice. If you wanted a second glass of orange juice - it would be an extra charge.
Staff were very freindly and helpful and the hotel is in a reasonably central location.
However, this hotel simply is not 4* - probably a 2* at best. Don't book this unless you want to be dissapointed!! You can do much better for the money...
Friendly Staff, convenient location!
Very convenient hotel with extremely friendly and polite staff. WiFi is not the best, but if you are there on vacation enjoy the sites the world can wait!
Friendly staff at well-located hotel
Really good welcome by staff. All smiley faces especially Mohammed who offers tea and sweets in the foyer. Good, helpful people. Pleasant room but small bathroom. No safe in the room and bed mattresses are very firm. Our room was very quiet overnight. Breakfast fairly dull and low budget but acceptable.
Staff is very friendly and helpful. Great service - checkin to checkout. We loved this property's Moroccan style. Very clean! The only issue we had was the pillows were too thick and hard. I recommend various size pillows.
Nice clean hotel, wonderful staff, only issue we had was thee are no hangers to hang your cloth and no shelf to put your toothpaste/brushes
Same breakfast every day. Overall nice friendly hotel.
