No sleep because of nightclub, poor communication
Clean rooms, comfortable bed, convenient location within Funchal. But the positives are lost on the poor customer service and complete lack of sleep.
I could not sleep at all for four nights. The hotel is directly above a bar/night club that played pounding music until 4am one night, 2am other nights, including Sunday and Monday nights. It was impossible to sleep. The bedroom vibrated from the music bass. The hotel does not own the club so they have no control, but it’s the same building and can be heard and felt clearly. You will not sleep if you stay here.
Poor customer service. To begin, the booking confirmation stated there was no front desk and to contact the property to make check-in arrangements. I tried to contact multiple times, they did not reply to messages. I eventually managed to get a response on the phone on the day of our arrival when the only instructions given were “call us when you arrive at the property”.
When we arrived that evening, the person who answered the phone was unhappy and rude, telling us that he had needed to leave the supermarket to check us in – not at all welcoming to hotel guests.
There was a huge deposit to pay each to "protect the hotel against damage". This was far too excessive, particularly as we had already paid for our stay in advance.
After we left, one of the deposits had a deduction with no explanation. The hotel claim this is due to exchange rate, yet the other was refunded in full so it cannot be.
anabela.friendsOct 03, 2024 Pier house is not a hotel, guest house maybe?
Positives
Location, close to everything
spacious rooms and nice decor, better then the photos
Negatives
The room ceiling vibrates when someone walks upstairs, even the top light moves, can be annoying when you want to sleep
They require a deposit?! Nobody does this anymore, most hotels just scan your card
Tv most channels don’t work
Reception is not open as per the hours shown and they close for lunch
Texted asking if we could leave the bags, was told yes, and when we got there they were closed for lunch break. Never heard of a hotel closing for lunch!
They could have mentioned that !!!!
So last day was a bit of a waste of time because couldn’t trust them to leave the bags and reception being open.
I want to thank Teresa and Andre for providing such wonderful service. There are no words to express my gratitude for their help outside of their working hours. My flight to Madeira was extremely delayed, and I arrived on the island at 4 a.m. Teresa stayed in touch with me and ensured Andre was ready to pick me up whenever I needed. Andre picked me up at the airport, safely delivered me to the hotel, checked me in, and helped me find my room.
Additionally, my return flight was canceled, and I called Teresa at midnight, hoping to find an available room, and she answered! This was especially surprising, considering her working day ends at 6 p.m.! She picked up the phone, arranged for an apartment, and asked Andre to pick me up. The airport was packed with people who couldn’t find available rooms, and there were no taxis. Yet, I received luxury service by calling the right person in the middle of the night.
They picked me up from the airport, settled me into the apartment, and didn’t take any money upfront! They simply said, “You can send a wire later.” I had a 35-hour flight delay. I was so exhausted and upset, and those two people were a blessing amidst all that disaster.
Thank you so, so much again!
Great place to stay in the middle of town, very clean and nice rooms with little touches like welcome chocolates. Next to amazing restaurants and cafes. Loved our stay overall, and would stay again, but be aware it’s above a nightclub that goes til past 4am on weekend. Bring ear plugs. Also, don’t expect host to reply to or remember messages via Expedia chat - get their number (different than the one posted) and call them directly to confirm things like parking and arrival time.
Great location in town waking distance to restaurants and right down town. Easy walk to the water and marina.
We were there for Carnival and it was a perfect location. If you are looking for a quiet location- there might be a better option.
It was perfect for what we were looking for.
I recently stayed three nights at Pier House, and loved it. The location was excellent, just a block from the center and the waterfront. The room was pleasant and spacious. The concierge, Andre, could not have been more friendly or helpful in providing airport transfer, car rental, and advice. He helped me squeeze the most out of my too-short time in Madeira. Thank you Andre!
People were very nice. Place was clean. Can hear outside noise but that’s everywhere in Madeira
This is a lovely central Funchal location close to everything.
It is perfect for exploring the main town and port area.
Pier House far exceeded our expectations. We spent 3 nights here because the hotel we wanted were fully booked.
Pier House proved to be an excellent alternative- comfortable, clean and welcoming.
We received a very warm and helpful welcome- staff did everything they possibly they could - including giving us a lift to collect our luggage from nearby hotel.
The room was immaculate, modern with all the comforts of a modern hotel. We even had a scrumptious breakfast hamper delivered to our room each day.
I feared the room might be a little noisy with it being a city centre, and I mean centre location, but it was actually ok. Yes there was a little street noise, but nothing significant. (I live in the middle of nowhere, with no noise and our stop was over New Year and there were still party goers returning at 9am) We slept fine. Would I return- yes, absolutely.
If you are looking for reasonably priced accommodation in the very centre- best location for getting out and about during the day and night, then you really can’t go wrong here. Oh, and we had a lovely view too.
daniel.familyJul 13, 2022 In the center of Funchal. Make sure to let them know your arrival time so they can be there to coordinate checkin. Amazing value right in the heart of the city. Would recommend to anyone visiting
sebastian.partnerNov 21, 2024 Unterkunft war in Summe ordentlich, auch in Bezug auf Ausstattung (AC, kleine Geschenke etc.). Leider waren die Fenster nicht wirklich schallgedämmt, sodass die nahe Bar/Disko mit ihrer Musik/Gästen vor der Tür uns den Schlaf geraubt haben.
silvana.friendsMay 18, 2024 Hôtel très bien situé à proximité immédiate des centres d’intérêts, bars, restaurants, à quelques pas des arrêts de bus pour l’aéroport et autres destinations. Calme, propre. Seul bémol, l’ascenseur est très capricieux et fonctionne relativement peu souvent.
tanita.friendsMay 15, 2024 Good location, good rooms and service!
michael.partnerOct 07, 2023 Chambre propre dans le centre de funchal
Profissionalismo e simpatia
Simpatia, boa localização, design agradável. A voltar.
armin k.partnerSep 24, 2023 Mitten im Zentrum
Très bel hôtel calme
Tout peut ce faire à pied accès bus à proximité si nécessaire
A recommander les yeux fermes
Fantastisk beliggenhed. Tæt på alt. Vi var der 1 uge og kommer helt sikkert igen. Super søde ansatte i receptionen.
lydia.partnerMar 13, 2023 Die Unterkunft ist schön und sauber. Leider befindet sich darunter jedoch ein Club, wo bis 5 Uhr morgens ein DJ auflegt. Trotz geschlossenen Fenstern und Oropax hört man alles.
