Important information that you need to know before you book!
All
COUPLE
FAMILY
BUSINESS
GROUP
SOLO
3.7
Very Good
107 User Reviews and 277 Ratings
Location4.5
Room4.2
Food3.6
Amenities3.6
Hospitality4
Cleanliness3.8
Sort By:
Guest Reviews
Excellent Stay
Rated 5.0 by Arshiya Patel . Family Traveller . Dec 19, 2024
They gave us haram view but unfortunately there where construction in between so we can't get though expecting a small upgrade from them anyways stay was nice
Do you find this helpful?
Service Complaint
Rated 3.0 by Mahmoud Morsi . Family Traveller . Dec 16, 2024
I booked a room for three people and all the service was for two people, although they received all the required amount for three people
Do you find this helpful?
Fantastic hotel
Rated 5.0 by RAHAT RASHID SADEKAR . Family Traveller . Dec 16, 2024
Our stay at the pullman zamzam was truly amazing. From the moment we arrived, the receptionist greeted us with kindness and warmth, making us feel right at home. She was attentive to all our needs, ensuring a smooth check-in. The housekeeping staff were exceptional, taking great care of our family by providing water bottles, fresh towels, and keeping our room impeccably clean. Ma sha allah, it was a memorable trip for us, and i couldn't have asked for a better hotel. Thank you, pullman zamzam, for making our stay so special!
Do you find this helpful?
Alhamdullilah 🕋🇸🇦
Rated 4.0 by Belson Akram Torres . Family Traveller . Dec 11, 2024
The hotel was very good location,and everything is very accessible.!even going for prayer.right away be there...Alhamdullilah....just twice we call on 2nd day for laundry,the response amazing Ok sir we send for collection...nobody coming even we kept out our unwashed clothes.then we informed concierge 💁 and dial #0;there before leaving the hotel for prayer after 5 hours later we come back,the unwashed clothes Still the same location outside our room.then 2nd day the same story...what can I tell more Now were leaving check out ✔️going to madina ...MAY ALLAH GRANT US EASE...
Do you find this helpful?
Terrible Stay
Rated 1.0 by Alim Akbar Patel . Dec 11, 2024
Very bad expariance
Do you find this helpful?
Average Stay
Rated 3.0 by Durfishan Ainy . Dec 09, 2024
The food and location were great
facilities were not up to the mark for a 5 star hotel. The ac was noisy and stopped working. The room was smelly, and we had to call again and again for the toiletries. The toiletries, room slippers, tissues, towels, and water were not available in the room when we checked in.
Do you find this helpful?
Poor Stay
Rated 2.0 by Shaikha Alsaadi . Family Traveller . Dec 09, 2024
My stay at this hotel was below expectations due to poor rooms and service. I hope the management takes steps to train the staff and improve the quality of service. Attention to detail and customer satisfaction will make a big difference in improving the guest experience. This hotel does not deserve 5 stars in my opinion.
Do you find this helpful?
Good Stay
Rated 4.0 by WAHID KHAN . Family Traveller . Dec 09, 2024
They have many types of rooms. Firstly, they gave us a room that was not clean. After many complaints, they finally upgraded us to a better room.
Do you find this helpful?
Excellent Stay
Rated 5.0 by Shahada Khanum . Family Traveller . Dec 08, 2024
Amazing proximity to masjid Al Haram. great quality of service loved the ambience. Good food and spacious rooms
Do you find this helpful?
Convenient to ha-ram with good services.
Rated 5.0 by mirkar zaid . Family Traveller . Dec 08, 2024
One of the best experiences. Near and easy access Very polite and helpful l staff. Book your stay, including breakfast, it's worth spending money. You can find local laundry guys there. Don't worry about laundry.
Do you find this helpful?
Excellent stay
Rated 5.0 by Naheem Pasha . Family Traveller . Dec 07, 2024
Excellent stay for spiritual stay very close proximity to masjid al ha-ram
Do you find this helpful?
Little disappointed
Rated 3.0 by Syed Mohammad Shahid Hashmi . Family Traveller . Dec 03, 2024
Rooms are not renovated properly look so old interior being a 5 star property
Do you find this helpful?
Poor Stay
Rated 2.0 by Hesham Mohammed Hammam . Family Traveller . Dec 02, 2024
The room was not cleaned for all 3 days. Did not change the towels even once and did not bring water. No prayer mat. No death brushes no nothing.
Do you find this helpful?
Excellent Stay
Rated 5.0 by Syed Osman . Nov 15, 2024
It was a very comfortable rooms
Do you find this helpful?
Excellent Stay
Rated 5.0 by QAMRUZZAMA SALEEM ABDUL REHMAN . Group Traveller . Nov 09, 2024
Very good property to stay. Hotel was very clean to stay. Very near to stay. Walkable distance and breakfast is excellent.
Do you find this helpful?
Excellent Stay
Rated 5.0 by AZEEM UZ ZAMA ABDUL REHAMAN . Group Traveller . Nov 08, 2024
Very good hotel with excellent service. Enjoyed staying in pullman zamzam. Hope will stay next time again.
Do you find this helpful?
Location
Rated 5.0 by Irfan Kalludi . Family Traveller . Nov 06, 2024
Best location best service excellent staff perfect stay infront of kaaba, breakfast is ok ok but the service and the variety of food you get to eat at food court is jst excellent
Do you find this helpful?
Average Stay
Rated 3.0 by Khalid Javaid . Nov 03, 2024
Ok
Do you find this helpful?
Good experience and worth it
Rated 4.0 by Mohammad Faisal . Family Traveller . Oct 29, 2024
It’s was good experience. This hotel best benefits it’s in clock tower and both the gate for kabah entry only 2 min walk. I was booked this hotel for my baby because he is 4 month old. They are having to 2 in house restaurant which are good good but i recommend in al z aha restaurant menu should change daily. One negative point as suit room is not having any complementary services.
Do you find this helpful?
Make my trip is the best 👍🏻
Rated 5.0 by Khadija Alnuaimi . Group Traveller . Oct 27, 2024
Have a very blessed time .. hotel staff was very kind and helpful. The room is very clean and the buffet has excellent choices.
