hannah.partnerSep 27, 2024 Parts of this property were great, others were just average. We came here for our honeymoon, and asked for a double bed in our room. We were given 2 twins with no option to change. Additionally, the hotel turns off the AC from midnight to 7am - not sure if that is normal in this area, but each night we woke up in the middle of the night overheating with no option to cool off (not cold enough outside). We also needed to do some laundry as we were on our 2nd week of traveling, and our laundry was a full 24 hours later than originally promised and they still charged us the full amount.
The pool area was fantastic and the food is decent as well. Patricia at the restaurant was delightful. The property is truly gorgeous and it’s in an amazing location.
Overall, this hotel appears and markets itself as luxury, but it seems they are still trying to figure it out. For the price point we paid I really expected more compared to the other hotels we booked during our trip.
bruno.partnerSep 17, 2024 Unfortunately - the hotel had just gone thru a big flood event and the ground floor and first floor of the hotels were completely destroyed. Causing the hotel staff to try their best in accommodating the guests slated for those rooms.
Because of this, it was incredibly difficult for the staff to properly accommodate everyone as they were supposed to. We had to take a room that was not as “premium” as the room we paid for.
Lovely location and staff were accommodating. But some wear and tear around property and not suited for those who don’t like heights and or stairs! I would probably go again though. Thank you
lucinda.friendsAug 19, 2024 I’ve just come home from at 3 night stay at the Pure Salt hotel and overall it was great. Unfortunately the day before we arrived there was a heavy downpour of rain and the hotel had flooded but the team had worked quickly to sort things out and it was lovely. The hotel is modern and fairly recently fitted out and the pool area is lovely. The staff were all lovely and very accommodating, breakfast was delicious with Cava included. Pool towels were available, bathrobes and slippers were complementary and the location of the hotel was at the end of the bay so it was lovely and quiet.
The only areas of feedback are: The lift wasn’t working while we were there and there are 3 flights of stairs to the reception with an additional 8 up to the pool area so. Whilst you can get the lift up to the 3rd floor access to the pool I didn’t see a route other than the stairs to get up to the pool so not great if you have accessibility issues.
In the rooms, the door to the bathroom is next to the bed and is a sliding door, this meant you could hear everything, which isn’t ideal. There was also only one mirror in the room which was in the bathroom.
abigail.partnerAug 15, 2024 Rained during our stay, hotel flooded from every direction. Water to our mid calves, water coming thorough the ceiling. Mud everywhere, ceiling beams falling off! Completely terrible!!!!
The staff at Pure Salt were exceptional and the facilities were perfect. The food was delicious and we will return for wjat was the perfect rest. Thank you
The Port De Sóller is a beautiful and tourist friendly to visit. Short walking distance to the beach and nice views from the swimming pool. Highly recommended.
kimberley.partnerJul 17, 2024 Staff were all lovely, food was delicious rooms were clean & great layout. Port de Soller has some lovely bars & restaurants & the tram to Soller was great trip out.
Insgesamt sehr gut, Empfehlung von uns.
nicole.familyJun 18, 2024 Terrible experience with smallest room ever and NO air conditioning all night. We were up all night sweating and no one to call at front desk. Was so disappointed because we love the town of Soller and hotel is in a good location. When I shared this at check out I was not even offered an apology and was actually charged 10 euro for a cava from check in that was supposed to be a free welcome drink. Never again. Next time will stay at Hotel Miramar or Esplendido.
Fantastic Hotel - excellent location
Estafania the host at breakfast is exceptional at her job
Cost optimized - cheap breakfast buffet, By far too expensive for what it is.
donald.partnerApr 21, 2024 We had such a great stay here. We got engaged here. They made us feel so special. Lots of nice little touches. The property is in impeccable shape. I love that. It's on the end of town so it wasn't quite as loud as if you were right in the middle of everything, but you are still just right there. We loved our aesthetician who did facials and a massage for us. Her name was Estefania. She was super sweet and very good at what she does. I would highly recommend getting a session with her. The people at the front desk were very informative and very kind. We are from Seattle, Washington, USA and are really hoping to make it back.
Great hotel with very friendly staff
cecilia.partnerSep 23, 2023 Great location, lady in charge of breakfast from Saturday to Wednesday was fantastic, service standard definitely dipped when she was off on Thursday and Friday. Reception staff friendly and helpful.
Please put decaffeinated coffee beans in one of the machines at breakfast. Not enough parasols at pool and generally not enough space in pool area for everyone who wanted to use it.
jonathan.partnerSep 19, 2023 Very pleasant, modern, chic hotel. Everything looks newly decorated in both the rooms and lobby areas etc. Lovely views from dining area/bar. We were originally given a very small room but were moved on request. Breakfast was tasty but could do with more veggie options. Rooms could do with more storage space. Great location to wander to restaurants and bars etc.
brogan.partnerJul 12, 2023 Great hotel. Bed was very squeaky, staff weren't very helpful or attentive. They should implement some drinking water points, we spent a fortune on bottled water. Otherwise a brilliant stay with a great breakfast and pool area.
julie a.partnerJun 30, 2023 My husband and I loved our stay but wish the fridge would have been a bit bigger and have ice available. No ice machine so we’d have to go buy ice and by the time we would get back to our room it would be half melted and then no place to keep the ice frozen.
Also, our package included breakfast and dinner. The first night into our stay we had our included dinner and the waiter was abrupt and not friendly. We chose to not eat dinner there again.
Beautiful public areas overlooking the bay. Great location, service and breakfast.
Rooms a little bit dated and on the small side but adequate as most have a terrace area.
