Important information that you need to know before you book!
All
FAMILY
GROUP
3.7
Very Good
6 User Reviews and 18 Ratings
Sort By:
Guest Reviews
Excellent Stay
Rated 5.0 by Jithin Poovancheri Jayadevan . Feb 03, 2024
The property was very good with a clean beach and water sports activities. We really enjoyed the stay and would love to come again.
Do you find this helpful?
It’s unworthy to choose this property waste of bucks
Rated 1.0 by K Vinoth . Family Traveller . Jan 19, 2024
Hai we are stayed recently with my family, it was worst experience in my life, even though it will come under star category for that reason only i was booked almost $ charged, staffs behaviour was rude & only reason was less manpower they are running their resort, so non cooperative staffs, it’s unworthy to choose this property
Do you find this helpful?
Average Stay
Rated 3.0 by prachi seth . Jan 17, 2024
Cinnamon Bentota Beach resort was a tough property to manage. They commit stuff. However, don't stick to any of their commitments. whatever they acknowledge on paper nothing is kept up Hotel property - 5 / 5
House keeping - (-)3 /5
In room dining - (−) 1 /5
Promises kept - 0/5 So for small things like layout of bed/ ground floor access / locker in room / glasses and mugs need to call 20 times and after 4 hours u will receive ure Half order. I would never come back to this place, there are many better options available here.
Do you find this helpful?
Insane property but very poor customer service
Rated 3.0 by Sathwik Reddy Battini . Family Traveller . Jan 15, 2024
Property is very good but service is very slow and staff is very untrained. They took 2 hours to check us in cause they couldn’t find my booking. Then they asked us to have the expensive lunch buffet while we wait and then it closed 30 mins after we started eating. After all this they couldn’t still find booking for an hour and when they finally gave the room the bathrooms wasn’t cleaned from prior use. My father got shock from using the adapter they gave. When staff was informed of this they stopped picking up calls from room phone. When i complained manager came got the bathroom cleaned but this was the next day. for the 30 mins it lunch buffet on the first day. Overall property made up for the bad service and hence the 3 stars but if not i would have given it 1 for the service i received compared to the amount the paid.
Do you find this helpful?
Not that great for vegetarians
Rated 3.0 by Puneet ganatra . Family Traveller . Jun 15, 2023
The property is huge but no signs where is what. Looks like a old time jail. The staff is also not that helpful. Indian menu and veg food option bare minimum in both alacarte and buffet. Room service takes ages. Pool is big but was not that maintained. Near beach but a dead beach no activity no shacks. Water sports in the property are way above expensive.
Do you find this helpful?
Good stay
Rated 4.0 by Aditi Sharma . Group Traveller . Apr 09, 2023
The service and property are amazing. It falls in between the beach and bentota river, giving it a great scenic exposure. The sea view rooms were a little let down due to obstructing palm trees. Their buffet is a thing to try out.
