Mercure Grand Jebel Hafeet Al Ain Hotel

Mercue Mercure Grand Jebel Hafeet Al Ain Hotel is a miracle! great place if you can not stand constant sun & heat anymore. The swimming pool is small but very clean and well maintained. This is the best place to stay after weeks of travel-ling around emirates. Temperature drops to 20 and below after sunset. It's the only place in uae where you can sleep at night without ac and with an open window/balcony. So cool! the view there is unbeatable. Take it from me, i'm usually hard to get to like a Mercure Grand Jebel Hafeet Al Ain Hotel view. Service is quite quick, the room from a cleaning standpoint is clean, however, i believe below s quality can be improved. Over all, i enjoyed staying there, and i highly recommend it. If you’re checking in, make sure you check the room and the washrooms as well. The Mercure Grand Jebel Hafeet Al Ain Hotel is clean and maintained, but there are small issues such as flush doesn’t work or no water pressure. The service can be much better. Thank you mercure and makemytrip team.

This isn't my first time at me-cure grand, i have stayed here several times and it has always been a happy and relaxed stay. The amenities provided are suitable and what is needed. Staff are friendly and very helpful and not pushy. The pool is the best thing so refreshing and enjoyed the slides very much. The only feedback would be for the pool bar. We ordered drinks at the bar and they wouldnt charge it to the room. So we had to go all the way back up. At-least at reception they should ask it we would like to put some credit to our room. Other than that this Mercure Grand Jebel Hafeet Al Ain Hotel is a must stay at place if you want to visit the famous jabel ha-feet mountain at al ain. By the way in the previous question you asked it there was some element i didn't like, but no option for na, i was forced to select an option.

The property is located in a beautiful area with an excellent view of the city from the hill top. The swimming pool and ed-en cafe has a nice view. Only view gives this a good rating. Bfast is delicious. However, one major drawback why i would rate this poor in service - our ac stopped working middle of night, and we tried to reach the staff and they disconnected the phone line (we ended up sleeping without aircon, requested water prior to sleep, it never reached us, requested glasses to drink water and staff responded will take min 45’ins. Swimming pool temperature is still cold and children & people were frozen almost even after multiple requests, service is poor and needs major attention.

The Mercure Grand Jebel Hafeet Al Ain Hotel is situated at the top of the mountain Jabel Hafeet. This offers a great experience and scenic view of the surroundings. However, there is one small problem. There is no other restaurant or shop or restaurant and you are fully dependent on Mercure Grand Jebel Hafeet Al Ain Hotel for food. Else call a cab, travel 20 kms down to Al Ain. As far Mercure Grand Jebel Hafeet Al Ain Hotel is concerned, property is great, clean, well designed with delicious food and excellent service. It is complete in all respect as far a 4 star Mercure Grand Jebel Hafeet Al Ain Hotel is expected to be. Best choice to spend 2-3 peaceful nights with your loved ones.

Breakfast was good with enough options. Room size was small but it's understandable considering the age of the Mercure Grand Jebel Hafeet Al Ain Hotel. Hotel is old so need upgrade with furniture and other stuff in the rooms. Bathroom had strong smell, so either they need to install exhaust fans or room fresheners to solve that issue. Best part was the view from the Mercure Grand Jebel Hafeet Al Ain Hotel and room, the location is amazing. You can relax and enjoy by the pool side all day long it's so comfortable and at the same time feels you at a waterpark. Suitable for all families, kids, couples, groups. A must place to visit least once if you want to stay in al ain.

dear team/Mercure grand jebel hafeet al ain Mercure Grand Jebel Hafeet Al Ain Hotel it's an amazing experience what we had, it's been a long back we are planning to go or spend a holiday in your Mercure Grand Jebel Hafeet Al Ain Hotel and no regret. amazing that no words came out of our mouths. location:perfect/wow factor facilities: it's a bit disappointed because swim pool was closed and this is why we went there also but anyway it's understandable bcoz it's under renovation😊 overall amazing. the view, the road going to this Mercure Grand Jebel Hafeet Al Ain Hotel is really really wow factor

The location was perfect and it was the main reason for visit. Swimming pool was very nice, clean, deep with amazing mountains view. Room was very comfortable, clean, bed very nice as well. The food in seafood restaurant with mountain's view and terrace we didn't like at all, because in menu was different type of fish. When we ordered it was named seabass, in reality we got very small fish, which was not seabass at all. We called main shef of the restaurant and said the issue.

We enjoyed our stay at mercure grand - the location is great and the view from the room is to die for. However the property looks aged. Most of the games are chargeable except carrom and table tennis. Massage service is good and reasonable however there is only female masseure/therapist, i would expect a male masseure. Food was average, they serve ready to eat packets in a plate - thumbs down for that, hygeine was good all over the property.

I had a memorable stay. Hotel staffs were super cool and helpful. I'd like to thank mr rahul at the reception and mr simon, the assistant recreation manager, who have made my stay more enjoyable. They have been great. Mercure Mercure Grand Jebel Hafeet Al Ain Hotel is the best place to relax and enjoy the nature. It was my 2nd time stay at mercure and for sure, i'll be going there again. Overall, it was a dream stay ! highly recommended !

the food is enjoyable and very delicious. however, the location is chilly, and i hope they have a heater in the room. the facilities are satisfactory. unfortunately, one of my sisters got locked in the bathroom and couldn't get out, and my other sister got injured in the bathtub. fortunately, she is okay now, and the rescue response was quick.. overall everything is ok.. we all enjoy.. thankyou so much😘

The location of the Mercure Grand Jebel Hafeet Al Ain Hotel l is unique and beautifully located the view is amazing, the facility and service are also good, we had great time and enjoy with family, especially the swimming pool, the only worst things in the place is the buffet breakfast as the food selection is wrong, and the food quality and taste are extremely bad.

Great place to stay with plenty of activities for both adults and kids. The view from the room and outside is superb. Everything was fantastic except for the customer service, even basic amenities like a toothbrush and toothpaste required a call and took a while for them to pick up. Despite this, it's an excellent choice for a staycation.

Lovely location a good break form busy weeks

Everything was perfect and value for money. Mini golf was complimentary. Pool was with slides. Food was not that expensive. Sports wear were even less than market price.

Food: breakfast was good. Lot of options to choose from. Location: excellent location with a amazing view. Rooms: average, rooms were old

One of the best place in uae that we stayed. The scenery is surreal. Thank you riza(recepcionist) for your great service.

The Mercure Grand Jebel Hafeet Al Ain Hotel stay was fun and it’s location was unique as there were so many activities to do but the food was honestly terrible and overpriced

I went to Mercure Grand for my daughters birthday and the Hotel was nice with enough facilities to keep the family busy over the Weekend. Only problem faced was I had asked for a non smoking room but got a smoking to accommodate the king bed condition

Excellent rooms, excellent service, amazing view

All good

Good location & weather during summer, price little bit high, food is average, overall experience is good

Starting from mail reception mr. Rahul gave us free upgrade of the room then the pool stays to 9 so ot was still some time to swim, swimming pool big and clean water activities was great rooms clean and the service was fast and easy

Extra bottle other than the 2 free bottles were expensive.

Location of resort is amazing, surrounding beautiful mountains and great view of al ain city resort has lots of family friendly activities like indoor & outdoor games, water slides, pools, open restaurants highly recommended for great views and to beat summer heat. I didn't find any humidity as well

Thank you every think are excellent and amazing.

Stay was great, good ambiance and amenities.

A perfect stay for family with a good view of the mountains. Very nice amenities for kids to enjoy. Highly recommended.

Every thing good, thank you for your help, swimming pool, rooms, team, location, services, all good

Good location and ambience. Spacious room. Fun pool activities for the kids. Nice breakfast spread

I so love the place, amazing ex