I could not stay and had to book another hotel for the night. The door to the garden did not lock and only a broken lump of metal was holding it closed. This fell on me when I was trying to open the door. A disgrace, I would like a refund
Actually, I was sick the entire time I was there, not the fault of the Black Horse. However, the parking situation is terrible. While sick, I had to move the car several times. I found my rental car was side-swiped, and I'm having to pay for damages my insurance doesn't cover. Again, not the fault of the Black Horse.
A simple B&B that does exactly what you expect. I'd happily stay there again.
sonia.friendsAug 24, 2024 Great value for money!
Close to Canterbury , shops a five minute walk at the most and pubs and restaurants even less.
We stayed in the garden room which felt bright and airy and it was lovely to sit in the garden with a glass of wine..
This isn't a pub anymore so there wasn't anyone to welcome us which wasn't a problem.. But breakfast had friendly staff and tasty food..
Our only small problem was getting our key code as we booked last minute, but after a phone conversation it was sorted straight away.
Would definitely stay again and recommend to friends..
julian.partnerMay 28, 2024 Very quaint but noisy
jackie.friendsOct 07, 2023 Check in was excellent...worked perfectly
Great location
The room was fine, the guy on reception (although new and not very experienced) was fine - my only issue was that the pub was closed the night we stayed - and I wasn't expecting that.... it would appear the pub is only open certain nights of the week and that is not made clear on their site... also parking is a bit of an issue as everywhere around is permit parking only. However it is a great location to walk into the city, and Canterbury is really lovely.
We stayed while attending a conference at the university. The location was excellent (close to the town center, easy to reach the university, close to the train station) and the hosts were very hospitable and easygoing! We stayed in the garden suite and really enjoyed the access to the garden from our room, which was also very comfortable. Breakfast was fantastic!
It was a pleasant stay, breakfast was good too.
Good visit, I would book again.
Nice people who run it, good breakfast. The lady who made my breakfast was very kind. Good bed, good shower. Good location.
wayne.partnerSep 07, 2022 No wardrobe or even hanging rails available in the bedroom ??. Staff looked somewhat overwhelmed at breakfast, food hygiene was pretty much non existent. No apology from the staff either after a fire alarm went off at silly o'clock in the morning. Fully aware that sometimes these things can happen accidentally but an acknowledgement of interrupted sleep would've been welcomed Overall would have to say this was the least pleasant experience I've ever had whilst on a break either at home or abroad.
Don't be surprised if your expectations based on a half decent website don't marry up with the reality of staying there.
Very welcoming and helpful friendly staff 😀. Expedia said there was parking ,which is a stretch of the imagination . There is a road with cars parked on it. Haha!!
Overall very good, location was excellent for getting into town. Spotlessly clean and service was very friendly. They are very accomodating when it comes to breakfast. Only negatives was a small issue with the wifi and the lack if parking, but there was a very reasonable multistory around the corner.
Our room was very disappointing, The toilet basin was loose from the wall & leaking. The radiator we wasn't able to turn off & the weather was lovely and hot 17th & 18th Sept. We were banking, This was mention to the manager first thing in the morning.They did try & get there handy man in but no answer to his phone. second night even hotter didnt get much sleep both night, woke up in morning feeling very sick, The window was open & there was so much rubbish just outside the window that could have been cleared away. We didn't stay for breakfast due to us feeling unwell. I telephoned the manager later that day (Kirsty) & complained I said it wasn't expectable to let that Room 10 & I believe we needed so sort of a refund. Kirsty agreed & said that she would have to speak to the owner & would call me back, Guess what Kirsty didn't return my call so I call again - Kirsty said that The Black Horse wasn't letting out the Room on the 18th. She agreed that we should have a refund, But still hadn't seen the owner, Ha still wanting for that call its gone TWO WEEKS - And no call .
The B&B was lovely and wonderful. Breakfast are great and the staff are nice and friendly.
Complete shambles the self check in didn’t work also had no emails to guide through the process upon arrival.eventually gained access
The room I was finally allocated wasn’t cleaned dirty bathroom,bed not changed,bins not emptied etc telephoned the number on the desk and complained a very angry woman who was very rude arrived to clean the room thoroughly eventually got to bed after midnight!!
The third night I was awakened by a stranger opening my door via a digital key code and entering turning on all the lights telling me I was in her room and I had to leave because she had booked and been allocated it!!!
Was promised a refund and receipt and so far nothing
My advice is DO NOT STAY HERE !!!!!
Great location & friendly staff
Great location & well organised Covid 19 protocols. Very friendly lady preparing breakfast. Recommended
Lovely stay. Friendly staff, good breakfast, great location for access to the city.
While the young lady at the reception has been very kind and accommodating, sleeping at the Black Horse hasn’t been a good experience. Unfortunately there seem to be lots of constant noises going on at night, the fridge, the heating, noises from other rooms using hot water...it has all been very disruptive.
lt’s a shame because it’s a nice pretty B&B and the shower is very good.
