This property was perfect! The staff was super helpful and friendly.
Except for the way the beds are made up, everything was great.
Really enjoyed our stay. There was a crew that laying on the side of the shower door and the door was very loose. We let the front desk know and they had someone come and fix it within 15 minutes. The only disappoint was there was not any Shampoo or shower gel in the containers hanging on the wall of the shower. They said they ran out of it. But there were a couple of bars of soap at the vanity sink. Other than that, we will stay there when we come back. Staff is so very friendly.
The hotel is away from the the hustle bustle of the town, and will need Uber/Lyft to get anywhere. Other than that, it is a good, clean and safe place to stay comfortably. The rooms are very spacious and had all the amenities which would come for this type of hotel. I would recommend to anyone looking for a comfortable stay in Frisco, TX.
Last minute stay, was perfect
I liked the breakfast
I liked the quietness
Language Barrier Prevented Room Service???
I shared a room with my friend for three nights, but we never received room service. I don't think the cleaning staff understood English very well, because we did ask them to take our trash out but that didn't happen while we were in our room. We told them to come back to provide room service when we went to breakfast, but that didn't happen, either. I think it was language barrier, though, because the breakfast person and front desk person were excellent.
Property is clean, rooms are comfy and staff is friendly.
Very friendly and clean. I liked that it served breakfast in the mornings.
Very nice hotel and staff. Great for business travel.
Room was smelling badly and had bed bugs
I liked the cleanliness and the staff
Very loud in room right next to ours kept us up very late.
eileen.partnerOct 26, 2024 Staff were attentive, friendly and efficient. Large clean rooms and great breakfast buffet!
Booked last minute and it was the perfect pick.
Checked in at 9pm
Night attendant was great
Very helpful
They need to step up breakfast with better sausage or bacon. Fresh fruit, etc.
Hotels have to get back to daily room service!
Beautiful hotel, comfortable beds but no room service. I called 3 times for bathroom to be cleaned but no luck. When I realized we were not probably going to get room service I asked if we could at least have our room trash cans emptied and fresh towels. I did get that each day, but I had to call. It's hard to be comfortable in a room full of trash and dirty towels.
My room was infested with Black Carpet Beetles. I complained and they offered nothing. They “upgraded” me when I got there and then said no other rooms were available and did not offer me a comped room or anything. I was upset because it was disgusting but ultimately I wasn’t in the room much anyway so I decided to just eat my loss since they weren’t going to comp me. Wasn’t worth ruining my vacation over
