We enjoy booking a hotel with a suite that includes a separate living area plus a kitchen. When we checked in they informed us that our room was not available but they could put us another room that was not a suite and my brother who was on the trip would get his own room at no extra charge for our entire stay. However, they called us around 2ish the next day and informed us that our suite was available and we would have to move to our suite. So we had to drive all the way back to the hotel, pack and move to our new room which was an inconvenience. Plus we had roaches in our room too which was gross. There were two really sweet front desk ladies that helped us. Carmen however, was not that sweet and had an attitude.
Everything was nice and the staff were very helpful and friendly. I hope that the restroom sliding door locks or fully closed. The front desk needs a bell/ringer so that they know when somebody’s standing at the front desk
takina.friendsNov 24, 2024 I liked that they had a yogurt machine...however ontop of the yougurt machine needs to be wiped down. The floors to the room needed vacuuming and upon getting off the elevator (at least on the 3rd floor) smelled like dogs and poo a bit, which i guess can be expected because its a dog friendly hotel. Overall I really liked the stay; the staff was nice, room was nice. I will return.
gilbert.familyNov 17, 2024 Website stated they had worked EV chargers and they were all broken
lisa.family_with_childrenNov 15, 2024 Nice and clean!
It was a nice quiet, clean hotel. The breakfast was OK a little better than your typical.
The free breakfast was amazing! I've never stayed at a hotel that had such a variety of choices and they were different every morning for the 4 days I was there. Maria does a fantastic job plus she was so friendly and helpful you really felt like you were home! The rooms, lobby, and hallways were exceptionally clean and well cared for. My only complaint is the pool area has 3 lounge chairs and all 3 were ripped off the frame from the foot 3/4 of the way to the back. They weren't safe to even try to sit on.
hasnain.familySep 03, 2024 Quick check in and easy parking.
The breakfast was subpar. Their method of serving eggs, sausage, hasbrowns, etc. didn't do the job and food was lukewarm at best. And please don't keep the butter so cold that it can't be spread on a waffle. And the waffle mix was too thin. The oatmeal container was overfilled with water and it was boiling out the sides of the pot and could easily have splashed boiling water on a guest. Pretty much the worst self serve breakfast I've had in a long while.
It was my second time here and I enjoyed it very much. The rooms are very nice & the breakfast options are great!
amenzee.familyAug 05, 2024 I was,glad i was,able to get an early checkin as i arrived.
Check out was very easy too.
The staffs were very responsive.
Overall my stay was very enjoyable.
Mold in bathroom and computers were down upon check in
Really nice place to stay
Great location very clean staff very friendly close to lots of store plaza directly across the street walking distance
The staff ,hotel rooms service was amazing during Beryl . Highly recommend
bentley.family_with_childrenJul 11, 2024 None
Service was excellent but the room smelled so bad and musty. We were treated so well, we did not complain, but it was definitely foul.
My girlfriend & I stayed here & The staff was very nice & accommodating to us. The room was very clean & nice all around. The breakfast options were great too! We will definitely return.
veronica l.familyJun 23, 2024 My daughter and I went to a concert and everything was perfect. Very clean! Really quiet and comfortable. Will stay again when in the area.
