kimberlee m.friendsFeb 14, 2022 I love the cleanliness & staffs are professional. If I were to change one thing...I wish there should be a better options or selections for breakfast!
Lost opportunity to provide five star service.
I booked this hotel at the last minute upon my arrival into the Phnom Penh international airport. The price I paid was a fair price if everything was perfect. Unfortunately, everything wasn’t perfect. That’s probably because they haven’t been using the rooms that much due to the pandemic. The other issue that I had with the hotel room itself was the hot water for the bath lasted about a minute or two and then it cooled down quickly to where I couldn’t really take a very hot bath. I’m not sure if each room has an individual water heater, but something wasn’t quite right. The bed in the room was absolutely fantastic. As for breakfast in the morning, there was some confusion as to the prices. The hotel had three picture signs in the breakfast area and the breakfast that I wanted to pay for was $4.90 in the picture. The waitress wasn’t familiar with that particular price or breakfast. She told me that the normal breakfast was $12. I wasn’t interested in a big breakfast and asked her about the $4.90 price on the picture and she had to call her boss. The boss spoke to me and said you want the $4.90 breakfast? I said yes, and I handed the phone back over to the waitress and the waitress handed me a big menu. The problem was that the big menu didn’t have the breakfast for 499. It didn’t have any breakfast in there. I got frustrated, and ended up just walking out of the restaurant. I asked the front desk clerk about the giant ibis transport companies location and they were of no help
Great team working in the midst of COVID19.
All precautions were obvious and left me feeling safe and respected.
All amenities were not operating fully due to preventative measures although still a comfortable stay.
verified t.familyMar 08, 2020 Overall high appearance and comfort. Friendly staff and excellent food services. Good value to traveler.
It’s a gem in the area. It looks like the hotel was built or renovated recently. Breakfast buffet was very good.
Shower room had a problem with a drain but did not flood so I didn’t call the front desk. Otherwise I couldn’t have found a better one.
verified t.familyJan 09, 2020 It was nice to have access to the good size gym with many equipment and large swimming pool. Buffet breakfast was great with pho and more. Front desk staffs were always try to help with requests.
verified t.familyDec 13, 2019 Liked the spacious room.
Disliked the foul smell that greeted me each time the door to the room opens.
verified t.partnerOct 13, 2019 Used tissue in the sink
verified t.selfAug 10, 2019 The tap water in my wash basin had the hot and cold side wrongly installed opposite way. I burnt my finger under the extremely hot water thinking it was the cold water side. This is a safety hazard. Hotel should look into fixing this issue. The compressor of sort in the ceiling above the bath tub keeps emitting screeching sound. It is pretty annoying if you can't do anything about it and you try to have a relaxing shower and sleep in the room.
verified t.friendsJul 08, 2019 From the pictures online everything looked well and good. We got there and service level was just poor. It’s not a four star and I’m not sure how these other reviews say all these great things.
Staff are not able to speak English, there are no clear numbers in the room to contact reception. It was just shambles.
verified t.friendsJun 06, 2019 Close to the airport. Breakfast is not bad. Customer is good.
verified t.familyMay 25, 2019 Good accommodation. Okay breakfast. Near airport
verified t.selfMay 12, 2019 Great facility! nice quiet area A little bit away from all the tourist attractions. fantastic staff!
There’s few dirty remains on the bed sheet looks like from last guest which indicates the cleaning is not properly performed, but it was a clean room for overall room condition.
visionarytravel.familyFeb 15, 2019 Beautiful clean rooms. Beautiful swimming pool. Excellent indoor and outdoor restaurants. Helpful staff. Located in the newer part of the city.
verified t.familyDec 30, 2018 The room was nice but the bathroom was not. They gave us a room with a broken bathroom door and cracked tiles on the wall and the bathroom was dirty.
Friendly staff...clean property and room...great pool area...
One thing ...the guests could be a little more quiet in the morning out in hall wall.
15mins from airport, hotel us near Aeon2 in Sen Sok
This is a problem that I have seen everywhere. When you fill 10% of the bathtub there water gets cold. and it is annoying to wait till it gets hot again. and by the time it does, it is already late and the water in the bath gets cold
Staffs can speak English and Chinese very well, however someday lacking of amenity and bath mat, limited cloth hangers, have to request.
Overall is good to stay.
