I am writing to express our disappointment with the service during our stay.
Two couples arrived on Wednesday and requested an early check-in, as mentioned in our prior email. The receptionist said she would notify us if a room became available, but we received no communication. After several hours waiting outside, we found the rooms were ready.
We then requested a late check-out due to our flight and because my partner, who is pregnant, needed rest before traveling. The receptionist told us to return on Friday. When we did, we were asked to come back on Saturday. On Saturday morning, after explaining the situation, the receptionist told us to return at 11:00 AM.
When we did, we were informed the late check-out would cost 50 euros. This seemed excessively high, especially since the room cost 100 euros for the night, and we only needed a few extra hours.
Additionally, we noticed there were rooms available, and it was frustrating to deal with the delays rather than receiving a clear solution upfront.
This experience was disappointing and affected our satisfaction with the hotel. We hope you will take our feedback into consideration to improve communication and service in the future.
Really don't agree with this hotel having a 4 star rating. Not sure how they even got that.
The room is nice but a very cold stark design. Even my 13yo son mentioned that the room seemed cold and stark. The hallways are like you're in a bad office building. Stark white walls with bad cheap carpet.
Breakfast was ok.
Never a doorman or porter to help open the door or assist with anything. I saw a guy one night who sat in a chair staring at his phone. Back two hrs later, he's in the same spot.
One front desk person was warm but everyone else seemed disinterested. The area is good for shopping but also very busy. Overall I was disappointed because my expectation was a 4star hotel as advertised and it definitely fell short of that in every way.
Luckily I got a good rate on the room or I would have been extremely unhappy. Hospitality lacking greatly, warmth of hotel in general 2 out 5.
You also are not able to turn temp below 20C! I like to sleep in a cold room, so that was also extremely frustrating. The walls as mentioned in other reviews are PAPER THIN. So if you happen to get a loud neighbor, good luck!
benjamin.partnerNov 19, 2024 Place was not very nice. Staff was not friendly.
Great breakfast, rooms are clean with tall ceilings and they are pretty quiet. The neighborhood is great, lots of shopping and restaurants, a perfect launching point to enjoy the tourist sites.
A great property in the heart of Athens. Convenient to everything. Lots of dining options in area. Comfortable and quiet. Would recommend.
Great hotel and place tinsaty
Rxcellent stay.
Perfect location to see all the site. Good part of town always felt safe!
Great location, friendly staff, clean, modern
Great location to walk in older part of Athens
The editor hotel in athens
The hotel room was excellent, very roomy and clean. The front desk needs to hire more help. They were very busy and only had one person trying to check several people in and out at the same time.
Staff was great about storing our bags when we arrived early and between stays. Great area to stay in while enjoying Athens. Very modern and well equipped rooms.
Close to the sites. Friendly staff. Clean.
If you want to be in the middle of the city with restaurants, etc. you will love it!
It is well located for restaurants, bars and souvenir & shopping area. It is also on the direct metro line from the airport and a 4 minute walk from the station so very convenient.
caterina.familySep 30, 2024 Stylish hotel in Monastiraki, great location, would definitely go back
Great boutique hotel in the heart of Monasteraki, with several dining and shopping options within short walking distance. At the same time, the area is very busy with a lot of car and moped activity, but this noise is not noticeable from the hotel room.
The rooms were modern and clean. The staff was extremely friendly and accommodating. Would stay here again.
The appreciated being able to store our luggage when we arrived early and left late. The location was very convenient to the metro.
First of all very good location. Everywhere is walking distance. The staff was friendly. Hotel and the rooms were clean. Room was big and nice. Breakfast was good. There was a smoking area for those like me that doesnt want to smoke on the street. One bad thing was the elevator. It was really scary. It always felt like you can fall anytime. Sometimes the door wouldnt close and the elevator was just jumping. Also the tv was really hard to use and not many channels (that work at least) but I didnt mind that
We really enjoyed our stay here! Beautiful room!
Close to everywhere and lots of restaurants.
Hotel doesn’t have a restaurant, no Landry services, bar open for a few hours during weekend only, has leak in the bathroom.
