Margarita Surf Hostel Canggu

Staff at the property received mixed reviews, with some guests praising their friendliness and helpfulness, while others found them unresponsive and unhelpful. Cleanliness was a major issue for many guests, with complaints about dirty rooms, bathrooms, and bedding. Some guests also reported insect infestations and mold. Location was generally considered good, with some guests appreciating the peaceful surroundings, while others found it too far from the beach and other attractions. Value for money was a common complaint, with many guests feeling that the property was overpriced for the quality of accommodation and services provided. Check-in Experience was also a source of frustration for some guests, with issues such as double bookings and unavailability of reserved rooms.

• Staff

  The staff at the property were highly praised by guests for their friendliness, helpfulness, and welcoming nature. Many guests mentioned specific staff members by name and appreciated their efforts to make their stay enjoyable. Some guests even mentioned that the staff went above and beyond to assist them with various needs and requests. For example, one guest mentioned that the staff helped them plan their itinerary and provided recommendations for local attractions. Another guest mentioned that the staff organized a barbecue party for guests, which was a fun and memorable experience.

• Cleanliness

  Several guests commented on the cleanliness of the property, with many stating that it was not up to their expectations. Guests mentioned issues such as dirty sheets, mold, insects, and unclean bathrooms. Some guests also mentioned that the property did not match the photos provided online, and that the actual conditions were much worse. However, a few guests did mention that the staff made an effort to address their concerns and improve the cleanliness of the property.

• Location

  The location of the property received mixed reviews from guests. Some guests appreciated the peaceful and scenic surroundings, while others found it to be too far from the main attractions and difficult to access. Some guests also mentioned issues such as noise from the street and barking dogs. However, a few guests mentioned that the property was conveniently located near local restaurants and shops, and that it was easy to get around with a bike rental.

• Value for money

  Several guests commented on the value for money at the property, with many stating that it was not worth the price they paid. Guests mentioned issues such as poor facilities, dirty rooms, and lack of amenities. Some guests also mentioned that the property charged extra fees for basic items such as towels and breakfast, which they felt was unreasonable. However, a few guests did mention that the property was affordable and provided basic necessities for a budget stay.

• Check-in Experience

  A few guests mentioned issues with the check-in experience at the property, such as confusion with their reservation and being placed in a different room than what they booked. Some guests also mentioned that the staff was not very professional or welcoming during the check-in process. However, a few guests did mention that the check-in process was smooth and efficient, and that the staff was friendly and helpful.