The property is located in a prime location with easy access to China Town and Jalan Alor, offering a variety of street food choices. The staff is helpful and well-disciplined, providing excellent service. However, some guests have complained about the cleanliness of the rooms, with issues such as dampness, dirty bed sheets, and mosquito infestations. The reception staff has been criticized for their rude behavior and lack of hospitality training. The property lacks a restaurant, and some guests have reported a lack of vegetarian options nearby. Overall, the property is suitable for a short stay, but improvements are needed in terms of cleanliness and staff behavior.