anjum.partnerNov 26, 2024 Wonderful hotel with excellent design aesthetic! And the location couldn’t be better.
Great Boutique Hotel with a fantastic location.
After reading some horrible reviews on here, I am glad to report that my experience was really nice and I thought the staff was always friendly and helpful. The Ofelia Suite terrace is awesome!
Wonderful little place! Nice balcony and the place is located in the heart of a lot of amazing restaurants, shops, bakeries and coffee shops. And super friendly staff! Thanks so much!
sayda.partnerOct 28, 2024 Excellent hotel. The deluxe room we reserved is big, clean, comfortable, and safe.
This property is in an excellent location. The staff, interior finishes, and security were all very good.
The issue is plumbing related. Our bathroom smelled very badly off sewer odor. I suspect that the floor drain behind the toilet was either plumbed incorrectly, or that there is a plumbing issue elsewhere. We left the bathroom exhaust fan on and closed the door to prevent the room from smelling badly. I would not recommend staying at this property unless the plumbing issue is resolved.
Great place to stay! Staff is super friendly and helpfull! Will go back for sure...
Perfect spot in Polanco. Hotel is located near restaurants and stores and has the perfect atmosphere.
BE AWARE OF THE SCAM!
We booked a Deluxe Suite” with a terrace from the pictures on Expedia the property posted and instead we got a normal room with a tiny balcony. We had no soap on the arrival and we didn’t get any cleaning service for 3 days. The phone wasn’t working and the door on the bathroom was broken.
When we arrived the guy at the front desk didn’t even looked at us, he was such an arrogant impolite person. Mostly of the time nobody was at the front desk and if one of the two was there didn’t even say a word to the guest.
Also another couple we met was absolutely frustrated with the lack of service and the level of arrogance from the staff.
It was such a terrible experience, I’m filing a complaint to Expedia and Amex.
DO NOT GO TO THIS PROPERTY, there are way better options in Mexico City for the same price and you’ll get a smile days and nights and a quality service and especially they don’t scam you with fake advertising.
rebecca.partnerAug 24, 2024 nice place to stay in a great neighborhood. first time ataying in polanco, will be back
The room need some updates… the electronic lock at the room entrance never work properly… always calling service to open the door…
arturo.partnerJul 28, 2024 This is a wonderful boutique hotel with tons of restaurants within 5 minutes walking, and in the heart of Polanco. The staff are very helpful, and the rooms are really nice.
laura.partnerJul 19, 2024 Excelente ubicación. La habitación bastante amplia y cómoda.
carmen.familyJul 04, 2024 Love the property! Nice and modern with an organic flare. The manager was very attentive and compliant. The room was very clean, and nice.
I would come back for sure.
Great location, quiet street and good restaurants around.
My stay was quite pleasant.
The highlight of my stay was definitely the bed. It was incredibly comfortable, with soft bedding sheets that provided a luxurious feel.
I appreciated having a refrigerator in the room, and it was great to find that it actually maintained the water cold.
The spaciousness of the room was another positive aspect.
While my room had a functioning air conditioner that worked well, I was disappointed to hear that some of my friends were assigned rooms without air conditioning. This could be a significant issue, especially in warmer climates or during the summer months. It's concerning that there was no indication on the website about the possibility of some rooms lacking this essential amenity.
On the bright side, the hotel's location was wonderful. Being close to great stores and restaurants adds a lot of convenience and opportunities for exploration during a stay.
Overall, while there were some drawbacks such as the inconsistency in air conditioning availability and the lack of transparency regarding room assignments on the website, the positives like the comfortable bed and convenient location made for an enjoyable stay. It's worth noting, though, that the hotel management may want to address the issue of room amenities and make sure that guests are fully informed before booking.
I like that it is a small place, only 23 rooms.
Amazing location and vibe
I usually stay at the Presidente Intercontinental when I travel to Mexico on business but because I booked my trip last minute the cost per night was ridiculous as were all the other business traveler hotels. This was completely different, small property on a quiet and safe street. Nice cafe next door, friendly and accommodating manager/owner.. not all rooms have desks but they offered to bring one to my room… a lot of restaurants within walking distance.. I thought it was a nice change and will be back…
Amazing location. Great place! My room had no AC so it was a bit warm at night
madeleine.partnerFeb 20, 2024 I would recommend this hotel to anyone wanting to stay in a clean, safe, quiet but not boring part of town. It's within a short walk to parks and so many restaurants. The best part is the coffee shop right next to the hotel, we went everyday for coffee and pastries. The staff was lovely and helpful. They let us check in early and leave our bags with security after we had to check out but before our flight. It's also beautifully designed. The only slightly negative thing to say is the pillows were lumpy and poly-filled as opposed to down-filled. I really really loved this hotel and would stay there again in a heartbeat.
