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Orst hotel in turkey! cheating guests, 3rd class rooms, garbage breakfast!
Rated 1.0 by Atamjeet Singh Walia . Family Traveller . Jun 30, 2024
One of the worst hotels i have been to around the world. We were 2 families on a holiday. One of the worst hotels i have been to around the world. We were 2 families on a holiday. We arrived late in the evening in bodrum. On arrival, they refused to give us rooms, saying that the hotel was full. They said it was impossible, sorry! we had made a reservation for 3 nights for 2 suites for 2 families with kids - 100% prepaid upfront - 3 weeks in advance! the manager of the hotel was absent from the property. She was the one who had assigned our rooms to someone else! she outright refused to come to the hotel to talk to us after repeated calls for over 3 hours. The guy at the front desk was a student who had no clue about anything. Eventually, we pushed him to escalate this to the owner of the hotel, but he got no response from him. We thought, there should be someone who would be answerable to guests that why they had taken our prepayment, but didn't have rooms for us? all that the reception guy said to us was that he doesn't have much authority or knowledge why our rooms were given to someone else. He said "i understand this is very wrong and is cheating" we were sitting at their reception till 3am asking them to give us our rooms. Finally, they told us that we have 2 small beds available, we can just take those or we can go to another hotel. Foreign country, foreign town, how does a hotel dare tell a paying guest to go another hotel at 3am? frustrated, hopeless, and tired at that time of the night, we had no choice but to somehow pass the night. So we slept on small beds - 6 people on 2 double beds! come the time of breakfast the next day, they told our kids that the food is over and no more was available. I have never seen another hotel where they've run out of food at breakfast! we tried to ask why, nicely, but they were the rudest, nastiest bunch of people. So we just gave up. We just had whatever was available and got down to finding a new hotel to stay. Shame to even call this a hotel. It shouldn't even qualify for a charity food bank! so my advice to anyone coming from another city, do not book this hotel if you want a room to stay on your arrival in bodrum. These guys are very unprofessional, no concept of hospitality, no concept of business, cheating people by charging upfront and making it non-refundable and then not giving people rooms on arrival. How are these guys even allowed to operate a hotel?
