The electrics (lighting) didn't work in the shower room so they moved me to a room that hadn't been cleaned, everything was used and not cleaned including carpet, shower, no towels, so I took the ones from the first room. Staff were dismissive about it all. The only thing done was changing the pillows. Then they left to attend to a party downstairs. I felt as if I was an inconvenience to them, including the handyman who couldn't fix the lights. I was the only guest there for the night. The next morning I went downstairs to leave asap, there was no one there to see me off too.
Lovely spot with the gweek creek 2 min walk lovely views fantastic bed and good shower plenty of water pressure can be a bit noisy early on but super quite bedtime will stop again
sharon.partnerSep 16, 2024 Room was really comfortable, staff were lovely
Very nice bed for 1 night, but the room wasn't absolutely clean especially the toilet. There was a used towel on the towel rack and clean towels on the bed when I arrived. I had to ask for milk and for staff to turn the heating on from downstairs. Pizza was good and staff were friendly.
hayley.partnerJul 12, 2024 Sadly not the same as when previous owners were there. When we arrived they didn't know we were coming, even though I'd booked weeks beforehand, so we had to wait for the room to be prepared. UHT milk in the room were 4 months out of date. They advertise the bar as being open til 11.30 but they kicked us out at 9.30 because it was quiet, even though we were still having drinks. There was also nobody there to check us out, we were told just to leave the key in the door.
I say this with kindness because they seem like nice people, but the hospitality just isn't there. It's clear that they prioritise the locals, but for £125 a night for a room, there should be a bit more service.
On the bright side, the room was clean , the bed was comfy, and the breakfast and pizzas were delicious!
Lovely people working there but it needs a really good clean.
Bed comfortable & food in the bar nice.
Might have caught them on an off day as the lady wasn’t well.
We had a very nice stay in Gweek! The room was spacious and clean. Good food and good music at the pub!
Great place to stay the night before our Seal Sanctuary Experience around the corner in Gweek. Lovely clean and bright bedroom. Delicious evening meal in the pub. Also very tasty breakfast in the morning, very friendly lady served us and was very flexible about the time we needed to have our breakfast.
Uncomfortable bed with huge dip, no tea spoon with the tea making stuff, TV with no aerial? Nice pub but the rooms are tiered and need a little work.
It was my first time there and it was enjoyable the people and my food was very good 👍
A mixed review: Generous room, exceptionally comfortable bed, spacious shower.
Friendly courteous staff, good food & drink.
We chose The Black Swan as it was one of the few places which included breakfast in the price we paid. Alas we were let down on both mornings! The first morning was negated by a free main meal the following evening. The second, however, was a complete no show despite having arranged personally the specific time with the landlady the previous evening! We waited 45mins only for the place to stay in darkness. I have yet to receive any communication regarding this matter which is hugely disappointing.
The fire door leading out from the accommodation was locked which is a significant worry as both windows in the room would not open.
Nice village pub in rural picturesque spot. Very good beer, nice atmosphere. Room clean and tidy. Lovely staff. Menu of pub classics very nice fish and chips. Breakfast very good. Quirky village shop opposite had great range of local, gf, deli. A very friendly pub
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Wow this little place. Little gem
Lovely place. Lovely room with a massive shower. Plus the location is to die for. For the money I could not have expected it to be this fab.
Simple clean comfortable room upstairs. Brief efficient check-in. Nice cooked English breakfast.
Nice comfortable room.
Great greeting in arrival
Evening meal was fantastic, highly recommend the burger and breakfast was great
Customer should be warned about the steep steps down to get from the car park to the pub or advised to unload at pub then park up.
roger.partnerAug 18, 2023 Apart from the bed being comfortable and the room and bathroom being clean. The remainder of the pub is pretty shabby. Meals were very poor too.
Just awful - no concept of service in fact contemptuous gardens full of litter and broken glass overflowing ashtrays in garden tables and clearly been there for days. At £50 per night probably would not have complained but at £110 I it is disgraceful
Limited menu. And wine list. Great location
