The bedroom was okay but cold . My husband and I got into bed it felt damp struggled to sleep . When we turned heating on the bed was still cold. Hotel could do with a decor
No hot water in the shower. Shower head was partially clogged. Had to run a bath instead, and was already pressed for time. Facial hair around the sink. Building was right next to the main road, very noisy.
ryan.family_with_childrenNov 09, 2024 The hotel and staff went good, but just good, there was nothing wrong but nothing exceptional. Would stay again if I needed to be in the area.
michael.partnerOct 03, 2024 Good service at reception. Food - adequate. Accommodating poor. Why poor? Noisy room right by the main road, thin walls, toilet paper thin, no toilet brush, room smelt of sweat on arrival necessitating open the windows to let in fresh air. Very poor indeed.
debra.partnerOct 02, 2024 A convenient location for a course I was on nearby. Room was chilly (so had to use electric fan heater provided ) and no water provided - but maybe that was an oversight. It was a triple deluxe and all was clean and neat etc would stay again.
michael.partnerSep 20, 2024
The cottages housing the rooms are small but well designed. They are near the road but this is very quiet at night. The golf course looked in very good condition and though we didn't play it on this occasion, we will play next time we visit.
Have stayed with the hotel many times before told friends how wonderful it is rooms beautiful but this stay room 25 was so disappointed old needs updating radiator old discoloured mirror old silver round edges worn bath panel to edge of bath brown wish I had taken photos beds comfortable and clean as usual maid service 5*shame room lets it down
Excellent stay again never lets you down
Great room and nicely priced in peak season.
Would definitely book again for work
Good breakfast and bed but unfortunately not the room we booked
Was in Cornwall to visit family and look for a new home 😁
Stay was to visit family and viewing houses
charlotte.family_with_childrenJul 27, 2024 Good sized family room. Set away from golf club, close to A30.
Nice hotel but check before if you need wheelchair
The hotel would have been fine if it were not for the fact that we had asked for a wheelchair accessible room and we were not given one. The hotel was apologetic and provided a full refund. It would have been a lovely hotel otherwise with converted cottages. Therefore I would advise phoning the hotel in advance and making sure that your assigned room did have an accessible bathroom if you need one.
very comfortable clean room, good service and friendly helpful staff, Both Dinner and Breakfast was good quality and would definitely recommend.
Noise issues and poor responses
Really lovely staff during check-in, super helpful. Same at the bar when visiting there, and breakfast was greasy but good if a fry up buffet is your thing, for which two stars not one. However, the room I was in was not fit for purpose. Not only are they quite tatty and grim/old (with prison soap dispensers etc.) but more importantly soundproofing is less than zero. Every time the door to the building closes, the whole room I was in literally shook (to the point of waking me repeatedly) and every word of other guests and cleaning staff etc. not to mention hoovers and the rest, and cars from the busy main road outside the window meant constant interruption.
The worst part was complaints about this (both by Hotels.com app messaging and then speaking to reception in person) were completely ignored. The latter having a response promised which never came. I guess they already had my money…
While the main building may well be better, the experience I had down in the cardboard-walled building by the road was sleepless and infuriating - basically, terrible, except for a nice time in the bar/restaurant and friendly staff there.
It was very pleasant and clean and the staff were very friendly and helpful
Stunning location, nice spacious room, friendly staff and great food
Room clean and comfortable but too small to accommodate easy chairs to sit in despite tea and coffee making facilities. The room was some way from the hotel. Hotel was the golf course clubhouse, but there was no lounge area to sit in. We found the clubhouse noisy on both evenings. Staff were excellent and friendly.
Golf course in excellent condition and a joy to play.
