I have stayed in this hotel over many years with my family.
It used to belong to the trust house forte group before holiday inn.
Comfortable rooms, friendly staff, lovely health centre.
Good location
Friendly staff. Bar staff need training on how to serve drinks, how to mix drinks and use of till ipad
beverley.familyOct 14, 2024 Dirty room ,black mould on windows, wet running down the walls ,damp bedding ,damp carpet ,heating not working ,dirty tiles in Bath room , stains on the walls ,tear in the quilt cover ,
Nice hotel...staff really friendly
Room smelled musty on arrival. Opened the window and it seemed ok.Discovered later (with wet feet!) that an area of the carpet was saturated. No idea why. Told reception on checkout.
The downstairs area is great. Corridors need a little TLC and rooms pretty good. Overall pleased and one of the best holiday inn’s I have stayed in for a while
Staff were good. Parking bays too narrow. Good sized swimming pool.
Food well cooked and hot.
In need of refurbishment in places. Heating did not work but we were given a portable heater albeit with broken castors.
The didn't let us check in because we late for like 3 hours. Even though we have 5 days rental
Large dead spider in the hallway, for the 3 days of my stay. Complimentary items not replenished. Shower useless.
Good swimming and sauna facilities with a decent gym. Overall, a good stop over for ferry/Eurotunnel to continent.
Overall we liked the property. The service was friendly and helpful. Liz on the front desk was very helpful and even helped us with our luggage as my husband is disabled. The room was clean but the it was looking a bit tired and outdated.
Great family weekend break, close to transport links for a day visit to London. We used the hotel spa every day with our 3 children (5-12 YRS). The staff were superb and the family feel was excellent the children loved the buffet on Friday night. Would definitely consider a return visit.
The Receptionist was wonderful.
The young ladies that brought our room service were wonderful.
The young gentleman at the bar was wonderful and went out of his way to be helpful.
Our daughter’s age of 14 was on record yet there was no extra tea cup or tooth mug for her, and there was no extra pillow for her for the sofa bed.
The choice and amount of complimentary biscuits was extremely limited, same with the tea and sugar(once again no inclusion for my 14 year old daughter), and herbal tea such as peppermint would have been welcomed.
The Full English Breakfast really was the best ever, and this hotel has one up on others with the fabulous pancake machine.
Would definitely stay at a Holiday Inn hotel again👍
caroline.family_with_childrenAug 26, 2024 Receptionist was so helpful we have a child with disabilities and she was so kind and thoughtful
I won't return nor recommend.
Possibly the worst Holiday Inn I have ever stayed in as an IHG member who stays on a regular basis. In need of refurbishment. Tired and dated but firstly our room 165 was in need of a major CLEAN and revamp. The bathroom plug was completely rusted and off putting , hence I didnt use the bath or shower. The shaving mirror was corroded, there was a considerable level of dust on the toilet roll holder. The bedroom carpet was old and strained. The staircase which led to the bedroom had numerous stains when we arrived and were still there the following day when we checked out the following day. The restuarant where we had breakfast also had cleanliness issues. I picked up at least 6 glasses for my orange juice without finding one that was clean! A lady called Charlotte was on duty and she was absolutely suberb at dealing with the problem. She is a tremendous asset to the Hotel. The pancake machine wasn't working and immediately she offered to have some made in the kitchen for me.
facility needs some upgrades
Perfect stop over. Great to find a room to accommodate our family of 5!!
