Room not ready at 3pm, poor communication, had to keep getting up and checking. Offered free breakfast in the end which helped make up for it. Room should be ready for 3 pm at latest as that what I pay for. I leave the room when I’m told to if I didn’t I would be charged, so works both ways. If I had been contacted and apologised to and compensated in some way it wouldn’t have been as bad.
Lovely room, very comfortable!
priyanka.familyNov 10, 2024 Very clean and beautiful.Walking distance to most of the sites.
leyli.partnerNov 03, 2024 I am speechless with everything in London. Great city and the service in our hotel - Great Scotland Yard - was just a 10 star. Highly recommended!!!
Thank you!
Fabulous hotel with great bar serving fantastic cocktails and a really amazing restaurant Eksedt at the Yard.
Really friendly staff especially the lovely lady who greeted us at breakfast!
Would definitely return!
Travelled alone for business was a very nice comfortable experience
Lovely hotel in a busy area but as on a side street nice and quiet.
Nice size room. Comfortable bed. Great facilities. Pillow menu always fun.
Courtyard view was the view of a roof so not quite as expected..
The Elephant bar was a nice space for cocktails and great bar food. The other bar was closed during our visit but no notice given.
Dined at Erksted in the evening where the food was fab. As expected.
Although there was no MD on arrival, and the Somelier was pre occupied unloading wine glasses from boxes through out the evening.
Considering there were only 4 tables being used the front of house seemed a little dis jointed and it let the experience down a little.
george.partnerSep 15, 2024 Fantastic place to stay. Really quirky & unusual. It felt very welcoming & safe.
We loved our stay, everything was perfect from our balcony room, splendid cooked breakfast and welcoming staff.
We will return!
This is a great location and hotel is very nice. Staff is very nice and all pleasant. Hotel very clean .
christine.familyAug 18, 2024 Experience was great. The staff was friendly and helpful, and the room and accommodations were modern, clean, and felt luxurious. Our room was beautiful and comfortable. The location was right in the middle of everything. Easy walk to all the top attractions and ferry. We’d definitely go back.
Great hotel, would highly recommend
jennifer.familyJul 29, 2024 Loved this hotel, the location, the speakeasy bar, the delicious breakfast. 5 stars for me despite the tiny room and lack of a full length mirror and a plug in the bathroom for a hairdryer. I had to dry my hair in a compact mirror :(
Amazing service and staff
The staff at this property is friendly and go out of their way to be helpful and accommodating. Feels amazing to have people like that around you.
thomas.family_with_childrenJun 23, 2024 Terrific price and a great boutique, super super walkable to sites:)!
Hotel is very well located. Room was very comfortable and bathroom was beautiful. Staff was very helpful, courteous and professional. Breakfast was delicious. I would stay here again.
david.partnerMay 28, 2024 This is an exceptional Hotel. Clean, curteour, well located.
Its HVAC is superquiet and responsive ... Slept like babies The hotel kept the original stables from which at 10am Police ride out on beautifull horses for their patrol.
A sight to see!
Hotel reception did not honour VIP upgrade on check in and tried charging me for an available upgrade room and would not offer the gold status upgrade.
Our room wasn’t cleaned after our first night despite requesting, we had to repeatedly request coffee and mini bar refills.
tracy p.partnerApr 03, 2024 Very convenient. Lovely hotel.
sheri m.partnerApr 02, 2024 I've never stayed at a hotel where I felt so much like a valued guest. Service is above and beyond. At the end of an 8-night stay, staff made me feel like I was leaving friends behind on our departure day.
The hotel itself is in a perfect location between Westminster and Soho in the West End right near Trafalgar Square with both the Embankment and Charing Cross tube stations within easy walking distance. The decor is charming and oozes with history in line with the Scotland Yard theming. Their hidden speakeasy is a gem offering cocktails and jazz music a couple nights a week, as well as the 40 Elephants bar which we frequented a couple times for a nightcap and upscale snacks.
We also loved our courtyard-facing room which was small but still felt luxurious, efficient, and filled with perfect touches. We loved having bedside outlets, a Nespresso machine with pods replenished daily, a cooling drawer kept stocked with both spring and sparkling water, a towel-warming rack, a bidet, and super-thick robes and slippers. The bed was supportive but cloud-like with a very warm (sometimes too warm) fluffy duvet. The water pressure in the shower with both rain head and hand-held wand was amazing. We returned to the room most nights to find chocolates waiting on our nightstands with a fresh fruit bowl also delivered to our breakfast table several times.
I can say without exaggeration that the Great Scotland Yard hotel exceeded my expectations in multiple ways.
