areeya.partnerNov 15, 2024 Very nice place and all the staff was very nice. Love it!
brandon.partnerSep 17, 2024 Expedia rated me at a price, and the hotel charged me another $150.00 bucks for the stay. Not pleased. The room was worn down, outdated, and there was nicotine pouches left from whoever stayed prior, stuck to the ceiling. Would not recommend.
Our view was over trash containers so a bit loud in morning earlier than I’d hope. Front desk was amazing!! Super nice and helpful even before we got there. I needed to drop a third night and they were extremely helpful and made it easy!!
Check in process was great, we were able to check in early, however when we arrived to our supposed suite we were shocked because it looked nothing like the pictures online. Everything is so dated, there was a gross smell, trash on the floor and on the furniture from I assume previous guests, dog hair everywhere, stains on the couch, a built in ice maker that didn’t work. We decided later to go to the hot tub and found a used band aid full of blood sitting right next to it, then proceeded to the other hot tub and couldn’t even put our feet in because the water temp had to be 108 if not more. Way too hot! Overall a very disappointing anniversary trip for my wife and I. We definitely won’t be back
Highly recomended. Clean rooms and facility, friendly staff. Nice bar and restaurant.
david.partnerAug 19, 2024 Old and dirty. Cancelled reservation as soon as walked into room. Needs complete renovation.
Everything in area is nicer.
Do not waste your money !
This hotel needed a complete do-over 15 years ago.
The bed sheets were dirty, as if they had not even been laundered! We had them changed. Overall, this hotel is in terrible condition. The carpet is worn out everywhere, and in our room it was badly stained and dirty- looking. The upholstery on the one chair in the room was so worn the threads were actually coming loose. The screen on the window was broken. Pillows were old and bumpy.
Nice hotel could use some updates
First time at Winter Park. Right by the lifts. Maids could be better and they could stock the room with normal stuff (not just one towel and no cups or coffe pot but had a coffee maker and two lids with two set ups). But overall not bad. Would stay again.
The AC was broken in the room. We reported it and was told somebody will come to repair it. We waited for hours and no one came so we decided to leave. We were told we’ll get refund but have not seen it yet
The pictures make this hotel seem a lot higher in experience, comfort and amenities than it really is. It is badly in need of updating. The beds are old and worn. The sheets were stained, not because of anything questionable but because of the age on them. Also, opt for a forest view, a mountain view, is simply a view across the street of a much more sprawling lodge.
laura.partnerAug 03, 2024 Not the most comfortable. Building is very old and dated. AC in the room stopped working and room got very, very warm and only had a small window to open for any air. It’s like there was a heater going. Could not sleep because it was so warm.
Staff was friendly and beds were clean. Breakfast included so, that was a little bit of an offset.
For the price we paid, this hotel could use some tlc. Rooms were old and run down, breakfast was not edible.
mireya.familyAug 03, 2024 I liked everything about the view, the area, I felt very good.
michelle.familyAug 02, 2024 Old and dirty property. Really needs taken care of and
a renovation. I would not ever stay again.
andrew.partnerAug 01, 2024 Across major road from main resort convenient but not walkable - shuttle seems to be the solution
Too little for way too much.
The outside of the hotel looked great and the clerk at the front desk was very helpful, but that was where it stopped. When we got off the elevator on the 3rd floor we were met with a stench something near vomit, dirty clothes and fried okra. The paint on the walls were terribly scratched everywhere and the carpet was thred bare. Our room was slightly better, but the chairs were snagged up and had lose strings everywhere and the lamp shade was torn.
We also discovered that housekeeping failed to provide wash clothes, a bath mat and missed a pillow case. I wonder what else they forgot. In the morning we attempted the free breakfast of pre-cooked rewarmed scrambled eggs and over cooked sausage linkes, but we couldn't find a clean plate in the stack.
On the positive side the pool and hottubs were ok, but the hottubs were only slightly north of warm. $70 would have been a reasonable price, but not what we paid for it. Sorry, review won't allow me to attach photos.
