Stay was ok. Apartment did not have face towels, sofa was filthy could not sit on it. No blanket for the sofa bed and smoke alarms were beeping
vernon.friendsNov 21, 2024 I did like the advanced keyless feature to the rooms and hotel.
Absolutely adored my "apartment" for my Swiftie getaway. If I was not at the Superdome, I was on the roof sitting by the infinity pool that overlooks the city. I loved that the grocery store and the Superdome was within walking distance. Could have used one or two more hangers in the closet. The bed was scrumptious with plenty of pillows.
It’s not worth the savings y’all.
This is an older building, which is fine, but requires more upkeep. The smell in the entire place reeked of urine covered by industrial air fresheners. It was a little nauseating. I had no face towels in my room, and when I asked housekeeping, they spoke no English. Definitely won’t return here, or suggest to anyone. The reviews were very misleading. I’d happily pay more to stay at a better property next time.
Clean , nice, good location
ashley.friendsNov 05, 2024 The property itself was fine. Loved the 24/7 lobby security, always very kind and accessible and very convenient location to get around New Orleans.
The room was a bit colder than the photos lead on, more bleak than expected. And unfortunately, our unit didn’t have hot water and it took almost 36 hours to get it fixed. Roami was not communicative and it took me reaching out multiple times via text messaging and phone calls over multiple days to get it fixed. If I could rate the property itself I would say 3.5 stars, if I could rate Roami and their accessibility and helpfulness, I would rate them at a 1 star. Based on this experience, I wouldn’t recommend staying at a Roami property. Just stay at a classic hotel.
Needs some love (staff need raises)
Property was run down. Common areas unclean with basic and often uncomfortable furnishings. Out of date equipment in the gym, nothing to clean machines with.
Water damage in the room, front door was hitting flooring. The lock had a serious delay and the windows were dirty. Musty smelling, did not smell clean. Overall the room was fine but there was loud construction across the street.
Great location, and the apartment had a lot of promise. Mostly clean, HOWEVER -- we paid for a deluxe apartment that was supposed to have a usable sofa bed and the linens had not been changed on this bed for Lord knows how long. It looked like a crime scene. We communicated with our 'attendant' over text about the situation, and he never responded. We also flagged down a housekeeper whose supervisor promised to take care of the situation and never showed up. Needless to say, we had to purchase an extra blanket (none were provided) in order to now share a bed we hadn't planned on sharing. Overall, ok experience but this company has ZERO communication and if we were relying on clean linens there was clearly no way to remedy. Additionally, I have attempted to contact this company via their 'Contact Us' webpage and their form will not submit nor is there a phone number to call to complain.
Happy With My Decision to Choose Roami!
Overall, I was happy with this Roami location...it was walking distance from the football stadium (I was there for the Broncos/Saints game), the bed was comfortable, it was quiet in the hotel (outside the hotel was another story...lots of construction outside, l was on the 12th floor, and it was very loud, but I used the white noise on my phone and slept very well!), guy at the front desk was friendly, there were teabags provided for my morning hot beverage that I enjoyed while reading my book, check-in instructions were easy to understand and follow, and communication was good. My only issues were the bathroom floor wasn't completely clean (a quick vacuum would've solved that problem), and I requested a couple maintenance things that were acknowledged, but never completed...my hairdryer was broken, so I requested a new one...they said it could be 24 hours before I received a new one, which was fine, but I never got one. I also let them know the light in closet didn't work, and that wasn't fixed either (I was there three nights). Other than those minor things, I'm happy that I chose Roami!
Very disappointed with the condition of apartment. Reported the dishwasher didn't work on Monday, was promised 3 times maintenance would be here to fix, never repaired, had to hand wash dishes in order to have clean, the whole purpose to have a fully furnished apartment was to put dishes in dishwasher and go about my vacation, not stand in front of a sink daily. Bedroom ceiling light/fan had been turned off way up on ceiling and chains were short, even standing on bed, could not reach, so had no overhead light and the fan could not be controlled.
