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You are booking hotel for more than 30 days

Review Of Imperial Hotel & Spa Hanoi0123401234

Hoan Kiem (Old Quarter), Hanoi | 1.9 km drive to Hanoi Train Street

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    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • FAMILY
    3.9

    Very Good

    5 User Reviews and 11 Ratings

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    Guest Reviews

    Terrible staff

    Rated 1.0 by Nitin Sharma . Family Traveller . Jul 28, 2024

    Terrible experience at the hotel, before booking this hotel it was showing for early check-in when i reached they refused to give me a room as we dont have room available. Few minutes later a hotel staff came to me. For a room and that will be suite room and not a normal room. I paid that amount and later on they gave me standard room which didn’t even have bathtub and all. I also told them that this isn’t a suite room but the staff keep telling me this is suite room attaching the images of the room you will get to know whether it is normal room or suite. By 1pm i have to left the room as staff and hotel was not good

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    Cozy place with friendly staff

    Rated 4.0 by Abhishek Parkala . Family Traveller . May 19, 2024

    Good cozy hotel in the center of the city in old quarters area. Close to all the main attractions. The hotel was clean and the room sizes were sufficient. The staff welcomed us with warm wishes and took good care of us. Most of the staff could speak english. They went out of the way some times to make our stay restful. I would go back again.

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    Excellent Stay

    Rated 5.0 by Moorthi Puliampatti Shanmugam . Oct 24, 2023

    It's an excellent hotel located in the old quarter very close to the lake. The staffs are very humble and cooperative. Strongly recommended.

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    Nice

    Rated 5.0 by sundaravadivel kothandaraman . Family Traveller . Oct 22, 2023

    Very good hospitality nice city centre got all essential services at the property highly recommended for tourists

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    Excellent Stay

    Rated 5.0 by Piyush Priya . Aug 18, 2023

    Our stay with imperial hotel & spa was amazing. Staff were superb helpful. We forgot our iphone charger and they were kind enough to give us the same for 4 days. Also, helped us book the taxi to incense village and to the airport. Location is also perfect. We would recommend this place highly.

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