Our stay wasn't good, the front office staff was rude and unpleasant. The person helping us choose our room was a nice gentleman though. They had us change multiple rooms in multiple buildings because they ran out in the main building. After finding us a room, at breakfast they said our room didn't come with breakfast because the room wasn't worth what i paid for. Also i wasn't refunded. All in all they need to do way better. I will not be staying here again anytime in the near future.
richard.partnerOct 13, 2024 On arrival at the hotel i was told my booking can not be found after paying at axpedia website very disappointed and i will never go back or recommend to anyone. Staff were not nice
They confirmed my reservation, but the room would be full, so I couldn't stay at this facility.
Hotels.com staff, kindly help me by calling hotels, then proceeded with free cancellation.
roderick.partnerFeb 06, 2024 Eusbett Hotel is my "go to" hotel in Sunyani. It is a great place to stay.
It was an overall excellent experience, i will stay at eusbett the next time i come to Sunyani and i have recommended it to friends and family
Hotel was nice.
Resturant food was good.
I enjoyed my stay had an excellent time. The staff were warm and friendly and the room was always clean and well kept. I would have liked the opportunity to visit some places of interest but there were no tours available.
edward.friendsJun 29, 2023 TV didn’t work. They came and fixed it but it went out a few minutes later. WiFi didn’t work. Had to use our own cellular router
Great food and great service
Front desk and dining are exceptionally good. But room was lacking. Poor lighting and its size very small. But diningroom service and food exceptional.
An enirely excellent experience
The entire stay and experience was excellent. The ambience, food, spacious room, attentive personnel, housekeeping personnel, proximity to airport and courtesy vehicle to and from airport - all created an excellent experience. My only hiccup was the cashier in the main dining room on Friday evening meal.
cordelia.familyMar 12, 2023 Clean with friendly, hard working staff. The food was also very tasty. We really like the new hotel extension because even though the rooms are small they are modern. The only problem was how badly constructed our first room was. Staff finally had to move us to a new room. They were kind and courteous
david.partnerFeb 23, 2023 Terrible room service. One meal took more than 2 hours to arrive! I called after an hour to see what was taking so long, and was told they would get right on it. No explanation as to what they were doing for the previous hour. I wanted to just cancel the meal, but my girlfriend was the food. When it finally arrived it was not what we ordered. Another occasion they also delivered food that was not correct.
The mattress was extremely hard and uncomfortable. I woke up every morning with aches and pains. The drain in the shower backed up and they were unable to resolve it after 3 visits and numerous calls. They finally moved me to another room, where the air conditioner did not work well at all.
Public areas such as the lobby and restaurant were kept at much too high of a temperature.
The cleaning staff was very friendly and did a great job.
The laundry service was excellent!
Best hotel in Ghana I have visit
Sweet overall nice athmospherev staff prepared to do thier absout best so I'm not doubt one secund to ask the for help they all was extrem willing to help - THANK YOU Eusbett it's not last time I book in at your hotel :)
Very clean and customer service top notch
Items need replacement
Rusted refrigerator
Shower door difficult to slide
Bathroom extremely small
Not bad for a hotel in ghana
The stay was great, except an issue at first regarding check in.
verified t.partnerJul 19, 2021 I like the various different common spaces to hang-out and relax.
I was a bit bothered by the constant loud music throughout the different areas. Thumping music past 10pm on a weeknight made it difficult to fall asleep to be rested for a busy workday.
The best place to stay in Sunyani, Ghana
The staff addressed any issue brought to them very promptly. I have been staying here for many years (and have tried their main competitor!), and they are always making improvements. Food is great and they are fine with you asking for things not on the menu!
They did not have our reservation in their books and we had to stay in the annex, which was quite a walk from the hotel and the rooms were terrible. I suggest that Expedia coordinates better with this hotel around reservations.
