sridharan.family_with_childrenDec 02, 2024 We got a family connecting room. One of the rooms was constantly blowing hot air and there was no way to reduce the temperature. The elevator was tiny - I have not seen such a tiny elevator. Otherwise staff were really nice and helpful. The hotel was overall nice.
valentyna.partnerNov 06, 2024 Good location, professional staff.
michael.partnerOct 20, 2024 When we checked into the hotel they did not offer us luggage assistance. My wife had an injured foot but we had to walk all the way aroind the hotel because the nearby elevator was to small for two and luggage. On the second day we asked for more water.$30. No glasses. They came back with paper cups. $70 for breakfast. Shame on you Hilton. I would rather stay at a motel 6. My worst hotel experience ever
A well- decorated hotel in the heart of Florence, a quick ride to Uffizi Gallery and the Galleria Academia. The room is large. Loved the fixtures. They have excellent food choices for breakfast. Our stay was remarkable!
My stay at this establishment was amazing! I have to say the staff was so great and helpful. They were quick to respond and ensured our stay was good. I stayed in the King suite and it was very spacious and clean! The location is great, just outside the main centre, but close enough to walk! And the walk is very nice. I would definitely be visiting his hotel again next time I’m in Florence!
daryl.partnerApr 29, 2024 Not as advertised. As of April 2024 this hotel is listed as having internet on its TVs (netflix, hulu, etc.) both in Expedia and the hilton webpage. A pretty standard amenity in 5 star hotels. This is one of the reasons we chose this hotel, but when we checked in we learned that it doesn't have this in any room. When we showed the receptionist how the listing and our reservation said it included streaming TV they just shrugged.
Also the overall quality of the hotel feels more like a 3 or 4 stars hotel. There is no one to take your luggage to your room. Elevators are the smallest Ive seen, they literally only fit 2 people, or 1 person and its luggage.
victor.familyFeb 03, 2020 The Hotel is well located but the building itself is old and in poorly conditions... my room was spacious but the decoration is ald fashion... the breakfast menu very limited
verified t.familyOct 13, 2019 very poor and dated facilty. will never stay there again. i travel ti florence 4 times a year always stay at nh firenze ,
robynhumt.partnerSep 16, 2019 Nothing was unique. Just the the opposite
This Hotel is run down and poorly maintained
Not clean.
Property was very nice. However, the wall paper was peeling on certain areas on the wall. Breakfast setting was very nice. Room was spacious.
verified t.familySep 15, 2019 I loved the large sized room. The staff was amazingly helpful and polite. Clean and centrally located. I highly recommend this hotel.
verified t.selfAug 01, 2019 Great hotel, good position 10-12 minute walk from the center. Room was lovely and clean and the hotel itself had a lovely feel to it. Good breakfast and great staff.
We stayed at this hotel two years ago and we loved it that’s why we returned to stay again.
Very helpful staff and friendly. The hotel is within walking distance from the train station which was convenient for us. Also walking distance to the centre.
ellie.partnerJul 03, 2019 The hotel is beautiful and comfortable. The only thing that would make it better is a swimming pool.
Good location. Looks nice. Room nice. When you advertise air conditioning, it should work. Brutal. No offer of compensation. Hey, free breakfast for the inconvenience. Nope. Nothing. Very nice. Would have been 5 stars with WORKING AC.
zfamily5.familyJun 06, 2019 Very nice hotel. Ask for adjoining rooms and didn’t get them. Manager tried to help.
robyn.partnerMay 05, 2019 Easy walk to river and centre of the city. Located on a quiet street away from alot of noise. Carpets and paintwork a bit shabby but generally a good place to relax.
verified t.familyApr 23, 2019 The staff was excellent and very helpful. The breakfasts delicious and our rooms clean.
The hotel check in was good and Elizabeth on reception very pleasant.
- [ ] The room was on the ground floor on street level and it was fine, a good size with a huge comfy bed. It was clean with nice bed linen. It was a bit dark in there and the air conditioning didn’t work. We never complained and just opened a window instead, but the odd car whizzing past in the early hours did disturb us.The bathroom was good, and a good shower too and the whole room very “Italian” like. Breakfast was good with a good selection of fruits, drinks and the best croissants I’ve ever had. They had bacon, sausage and scrambled egg too. The hotel location was good about 15 minutes from the train station and the same to walk to the Ul Duomo so a great location. Overall the hotel was okay and I’d rate it at 7.5 out of 10 and would recommend it to friends.
