Great place, top notch, wonderful breakfast
luigi.partnerNov 10, 2024 Location is the prime feature of this hotel. Just a short walk to the city center. The major problem they have is that there is no parking except a public place located 10 minutes away.
wong w.partnerOct 20, 2024 The room is old and dated. The wardrobe door cannot close properly, the curtain is torn and one hinge of a cupboard door is broken. There is no kettle and the shampoo pump doesn't work so I used my own. The only saving grace is its location. It is opposite the bus station and very close to a supermarket.
francis.familyOct 13, 2024 Room was fine. Hallways not so clean. Some staff grouchy and others good
mary o.familyOct 08, 2024 Excellent Front Office Staff. Room were excellent and clean
patricia e.familyOct 08, 2024 Front Staff was amazing! Safe and convenient to all parts of Sienna! would highly recommend this hotel!
michelle.partnerSep 08, 2024 The hotel was in poor condition.
The first room we had was dirty, specifically in the bathroom. The air conditioning did not work correctly and we were uncomfortable.
The furniture was chipped and tired.
When contacting reception about the air con, we were advised that it was impossible to reach a lower temperature than 24 degrees.
We requested another room later that evening. We moved to the 2nd floor. The air con unit reached a lower temperature and felt more comfortable, however the bathroom was even more dirty than the last one. The shower door was loose and scraping off the floor and there were large black areas in the corners.
This hotel stay was really disappointing.
Great proberty. shower could be bigger but other than that Solid
Great location for exploring Siena
THE Staff is AWESOME!!! BEST HOTEL IVE EVERY BEEN...Customer service is GREAT!!!! They hugged us when we left..
Kevin and Johnna
FLORIDA....
Everything was really nice,I had received a good service, the only thing to regret was a "cocktail" which was never offered to me, as they told me in an email
Bad service, no help with luggage
Nice room in a good location but lacking amenities like coffee machine or kettle you expect in this kind of hotel.
Note: Rooms are NOT air conditioned! I was told that hotel does not turn it on at this time of year year (May).
While it wasn't necessary MOST of the time, when you do need it it's not working.
Hotel should not list rooms as air conditioned if it turn AC off!
Great location, clean room.
deanna.friendsMay 17, 2024 Terrible. Didn’t have bed rule I booked. Ants. No air con. Exterior room and insanely loud with partners all night at the bed depot directly in front of the hotel. Absolutely shocking how disappointing this hotel was.
No airconditioning allowed for the season.
The hotel is good and a cleanliness is good. The comfort is not good because of no airconditioning. Its hot and the only way to get some cold air is to open the window. Also pollen from trees is going inside. I do not recomend for people with pollen allergy during this season. Otherwise is a good hotel.
In few words, this is not a 4 star hotel. 3 at best and not the best one. Cleanliness lacking, no air conditioning (30C / 86F in the evening in the room), rusted faucets, in room telephone not working, when working nobody answering at desk, only one person at desk very busy, very few electrical outlet (for cell phones) and not conveniently located, ...
No AC, room was not very clean. Limited staff. Would not stay there again.
