Chose this hotel for my first solo holiday and it was amazing
Was given a high visibility room as requested. All staff were polite and friendly, food was amazing and the whole hotel was spotless, will definitely recommended to others
We had a wonderful 5 night stay here. The apartments are conveniently located (circa 10 min walk) from the old town with its lovely restaurants and bars. the appartments and complex are well maintained and spotlessly clean. Breakfast was a real bonus delicious food with so many options to choose from. The staff were friendly and polite throughout our stay. We are already thinking about another short break to Lanzarote soon!! THB Flora will be top of the list when we search for accommodation.
Great Hotel, definitely recommend
All staff very helpful and friendly. Nice hotel, very clean.
ryan.family_with_childrenOct 10, 2024 Hotel was clean and the staff were friendly. Facilities are really good for all ages, pools are heated which was good for babies and the pool bar serves nice food. Rooms are cleaned on a daily basis with fresh bedding and towels supplied. Only thing is the hotel is situated at the top of a steep hill however taxis cost between €5-8 to the main centre. Definitely would return!
Pleasantly surprised by the apartments. Great facilities. We ate at the pool bar and the food was lovely! 10 minutes walk into the old town. Free bus to the beach.
The apartment didn’t have many kitchen facilities, only a fridge microwave and kettle. There wasn’t anywhere to prepare food, but this wasn’t a problem as we ate out most days.
linda.partnerSep 03, 2024 Just a few nights stay, but overall quite impressed. Clean, spacious rooms, incl separate lounge. Good facilities, easy on-street parking, and other than the steep hill is easy access to old and new town. Friendly staff.
Downside: sound-proofing not great and too many screaming kids (not hotel's fault).
andreas.partnerAug 03, 2024 Firstly, the apartment was nothing like the pictures on Expedia.The apartment was like a hospital ward. No coffee sachets left. Front door not locking properly. Whilst the bedding looked clean, there were tiny ants crawling all over both beds. The appartment faced the main road, and dirty and unswept. There were a lot of cats in the back yard near the bedroom window, meowing all night. When I queried the apartment quality for the £130 for 1 night we stayed for, The receptionist, Carmen could not comment as she didnt know the value of her own hotel apartment! WE WERE GOING TO GET THE BUS BACK TO PLAYA BLANCA THAT NIGHT, BUT IT WAS VERY LATE, HOWEVER WE SURVIVED THE NIGHT.
Extremely poor customer service
Shockingly rude reception, had a sick child with me when trying to check in, took nearly 20 minutes while receptionist chatted to colleagues, dealt with other guests, while supposedly trying to find my details. To make matters worse I’d had to pay for the night before arrival anyways, and had emailed them to ask that since this was the case that my room be ready for check in from that morning. (Due to a flight change, had to stay an extra night as hotel said they couldn’t amend the booking 2 months before arrival as made with hotels.com.)
Couldn’t find email and was more concerned with my sick daughter, receptionist kept asking for the email when he could have just searched his mail for it.
Daughter was so sick that when we eventually got checked in and to our room, she vomited. Had pointed out to receptionist that she was sick, but he couldn’t have behaved worse.
Found the email and came back the next day to show it to him, and he doubled down on his rudeness and started arguing.
Have never experienced such bad behaviour in any hotel I’ve stayed in, needless to say I won’t be returning or staying in any of the THB hotels.
shirley m.partnerMay 16, 2024 Fabulous holiday
marios.friendsMar 17, 2024 Nice but bit expensive
ashling.partnerMar 13, 2024 Very clean, good value although it is quite out of the way. Staff, facilities etc all excellent
Hi the only problem we had was that the hot water was never hot sometimes it was only luke warm
della.partnerFeb 28, 2024 Staff were amazing and the room was spacious.
Our 4th visit ..and already planning our next trip x
Stayed twice now so far, excellent room and position of room over looking the pool
stephen.friendsDec 26, 2023 Was disappointed with the entertainment Christmas Eve would have been better with DJ disco
The hotel its self was nice and clean, the receptionist that checked us I. Was very rude I wouldn’t stay here again
laura.partnerDec 10, 2023 Stayed in a 1 bedroom apartment. Was quiet and comfortable overlooking the pool. Daily cleaning was hit and miss, some seemed to do the bare minimum ie make bed, empty trash and a quick wipe with the mop.
Reception were uninterested in the guests. Keycard for gate stopped working before check out. Advised reception staff but basically ignored us. No asking if we had a pleasant stay. Or wishing us a safe journey home. Just took the key. Goodbye!
Friendly staff and good transport links.
