james.friendsNov 18, 2024 Great place. Not the most central, but it is easy to get the tram.
Convenience and Conviviality c0me to mind...
The hotel was very centrally located, the staff, especially at check-in, very friendly efficient and helpful. There are plenty of options for eating and the tram, metro and bus/train station, all are within a 3 minute walk of the hotel. Our stay of 5 days would definitely have us returning a next time when in Bilbao. Beautifully designed as well.
The service staff is excellent; however, the registration agent was less than enthusiastic to offer, suggest anything, or even try to help me when I dialed the front desk from my room regarding the phone service.
Location was a little inconvenient for Uber pick up with luggage, but very close to other transportation.
The hotel looks brand new and very stylish. The only issue I had was how Inconvenient the coffee maker was to get to, as well as all the high shelves. These shelves would have been incredibly useful at a lower level. It just felt like the focus was on technology and not on customer service.
stephen.familyOct 07, 2024 Friendly, helpful staff.
Convenient access to long-distance bus station.
Thank you for an excellent stay in Bilbao!!
jamile.partnerSep 06, 2024 Lots of construction made it challenging coming in and out with a car
Very clean, good location and excellent customer service!
very clean, attentive staff, well located
sadako.familySep 03, 2024 We had a nice stay in the hotel. However, the reception was always one person and needed to wait to be served all the time.
Also, we have chosen to pay the accommodation fee on the day we arrive, but they took the money one month before without our permission.
The entire hotel was uncomfortably hot and the AC was set by default to a hot and humid temperature.
Convenient location that close to all type of public transportation. Room are nice for the price we pay
jiewei.partnerAug 17, 2024 Exactly what we needed for the walkable access to bus transportation. Modern clean room. Reasonable priced breakfast buffet.
Good location and facilities. Questionable service
Hotel in general was very good, well located for transport to any part of Bilbao and the airport. Rooms were spacious, comfortable and well appointed with a fridge, safe, tv and complementary toiletries as well as a few hangers and further storage space.
Breakfast was pleasant with a hot selection of bacon, egg and sausages and cold meats and cheeses as well as juices, pastries, bread and fruit. Coffee was okay. Hot water and various tea bags were available. Lifts got very busy around breakfast time - be aware if you are wanting to leave quickly to use particular transport.
I had an issue with the air-conditioning leaking through the lights and dripping to the floor. I highlighted this and efforts were made to repair it though cleaning afterwards had to be requested twice. This only resolved the issue for a couple of hours and the leaking through the electrics began again. On this occasion I was told that maintenance were unavailable and when explained that I did not feel comfortable to stay in the room or not use the lights or aircon (38 degrees forecast later this week and was hot in the room) I was initially told that no other room was available. I was disappointed to have to raise my frustration at any suggestion that my young daughter and I should simply have to accept such an obvious fire hazard but having vocally done so found that another room suddenly became available, which we were moved to. A shame that this obvious service own goal let down the hotel overall.
The underground parking and the excellent position for public transport are a plus
We stayed 5 days in this property. It was nice and clean. We walked everywhere on foot, toured entire Bilbao.
Modern. Clean. Great location.
Very clean and in an excellent location for the bus terminal I would definitely recommend staying there
good for bus transportation
A difficult check in but really appreciated their efforts to be completely plastic free. bottled water with lemon available at reception was great
