We actualy were move over to Mont Cervin Palace (Sister property). Wonderful experience. Staff exceptional in every way. Helpfull and friendly. Property: wonderful. Great breakfast and breakfast staff. Pool was very nice. We were primarily hiking in the area so it was nice to have a pool available at the end of a long day in the mountains. Location: centre of the town. Everything is walkable. Loads of pubs and restaurants within a couple of minutes. I recommend and would stay here again.
We reserved a room in March of 2024 for September. One week before our arrival we got an email saying our reservation was cancelled. No explanation. We were told we could reserve a room at one of their sister hotels. After three separate calls through Expedia, who called the hotel we chose, we were told we would receive email confirmation of the new room. We never received email confirmation. We arrived at the hotel with our supposed new room only to find we didn’t have a reservation. Thankfully, their sister hotel had a room available and figured things out for us. They were extremely accommodating and we thoroughly enjoyed our stay there. It’s hard to rate Monte Rosa accurately as we our only interaction was a cancelled reservation. As it turns out, their entire hotel was closed, but again, we have not explanation as to why. We would definitely go back their five star palace sister hotel again though.
Great property with amazing staff and service! Will be back !
jeremy.partnerSep 02, 2024 Important to note that there is no driving in Zermatt so parking is in the adjacent town where you take the train in. Small vehicles will take you from the station to the hotel and everything is highly walkable. The hotel is well centered in the city and the staff is amazing. It's the oldest hotel in the city and has a lot of neat history.
Great hotel in heart of downtown
mat.family_with_childrenAug 25, 2024 People at the front desk are so kind
vivian w.familyAug 23, 2024 Fantastic place to stay, minutes away from the train station or the hiking trail. Highly recommend
marcin.partnerAug 12, 2024 Great, charming hotel in walkable distance from the main attractions: Gornergrat train and Matterhorn Glacier Paradise cable car stations. Our room was large and very comfortable. The staff was very friendly and helpful. I highly recommend choosing Monta Rosa for a stay in Zermatt!
katarzyna.familyAug 08, 2024 Amazing property! Highly recommend
Beautiful historic hotel! Staff was so friendly and helpful. Highly recommend
heather.partnerJul 25, 2024 Best Stay Ever!!!!! Zermatt is full of hotel choices so you can’t go wrong:). The Hotel Monte Rosa is right in the middle of the valley, historic, beautiful and elegant. The breakfast is delicious, the bathrooms modern, bed super comfy and the staff is Brilliant. If you need a spa, the walk is quick and facilities are excellent.
Lovely old time hotel in lovely setting
prevesh.friendsJul 12, 2024 Great staff and service. Excellent breakfast.
federico.familyJul 09, 2024 Great experience at Monte Rosa hotel. Large and clean rooms, top quality service. Super breakfast and service from Carmen and all the servers. All the employees are committed to excellence. Debora from the front desk was amazing, always with a smile and helping. Kudos to Monte Rosa! Top service
We had a fabulous time on our honeymoon! Next time we are in Zermatt, we will definitely look to come back!
Property is great old but well cared for staff were extremely friendly and helpful
Great room very clean tidy and spacious great view to the Matterhorn
Excellent service . Great breakfast . Pool and spa was great in sister hotel .
Awesome, best views of the Matterhorn
Amazing
samit.family_with_childrenJun 21, 2024 Our experience at Monte Rosa has been exceptional.
The location is walkable from Zermatt station. But the staff were the highlight of this hotel. They were super nice and very helpful.and it’s not a single person but the entire staff from front desk to room service to restaurant staff.
Our room was very clean and spacious and I would definitely stay at Monte Rosa again and would strongly recommend anyone visiting to Zermatt.
tammy.partnerApr 17, 2024 Absolutely beautiful hotel in the heart of Zermatt. It took six minutes to walk to the hotel from the train station and the location is perfect. You are in the heart of the shopping/dining district in Zermatt. The staff went out of their way to provide excellent customer service and the room was very spacious with modern amenities. I would definitely stay here again.
