vanessa.partnerSep 24, 2024 The staff at the front desk always nice no complaint , the room was full of ants in the kitchen the toilet was dirty it had splatters of poop! No cleaning room service went on the 3 days we stayed thete were no towels had to go to the front desk to ask for some! The next door was load with 3 dogs inside they were roudy and load all up to 5am dogs left poop outside door So Disapointed !
My stay at this property was fair. The check-in/check/out staff is the biggest issue I encountered.
Upon check-in, I advised the guy at the counter that, instead of a 2-night stay, I would be staying only 1 night and would be checking out in the morning. I was told that this would not be an issue and the additional booked night would be refunded.
The next morning, 4 hours before check-out time, I went back into the office to turn in the card key to check out.
(NOTE: Without the card key, there is no way to access the room).
I made it clear that this was a check-out and the additional night would not be used. Again, I was assured that the additional charge would be removed from the credit card within 3-5 days.
Long story short, the charge was initially reversed, within 2 weeks, but has since returned, one month later.
Be careful with these people.
Worst stay out of 5 stays
I've stayed there about 5 times, but this time when I got there, there was a notice to call a number, so I called they said I'll be there in 10 minute. ( before someone was always there) A guy should up and got my reservation and gave me the key. Got to the room, and looked the door had been kicked in before and half fixed, had to call and wait to get another room. The other room you couldn't lock all the locks.But stayed. Wish I could have gotten my money back. Will not stay at Instalodge,Karnes City, Tx again.
lorraine.friendsMay 27, 2024 I like that it was quiet comfortable and convenient.
We had an issue with the water when we stayed and they were great to accommodate us by moving us to a new room!
Great stay!
No gym, no internet, no pool table and no air hockey
prescilla.partnerDec 03, 2023 I did not like that there was a rodent problem. That was my only issue.
This place was horrible and our room was nasty!!! Do not waste money on them
Counters, dresser, and toilet wasn’t clean. Hard to drive on property because of all the pot holes. And upset that someone with a key card tried to go in our room without knocking or announcing themselves before going in.
Had to change rooms right away, there were ants comi g in from outside and all along the edge of the interior door.
The floor was soft in a few places like it was about to fall thru. But everything else was okay.
william.partnerDec 27, 2021 Room size was good. Bed was comfortable. Nice room. Great place to stay for the price. Would stay here again.
rickey.partnerNov 29, 2021 We loved everything because it had a little cull kitchen in it nice location friendly staff even the ladies that clean the rooms we will defintley recomend it to family n friends n we will use it again Thank Youll
We did start off with a not so cooled room, but staff wasted no time in making sure our stay was a good one. They came through and set us up in a very cold room for our hot summer stay. Very friendly and we had no other issues for the couple of days we were there.
On my stay it was alright.. is more like a job related situation.
