We were checked into a room of the wrong type. Before unpacking, I was able to work with the desk to get us into a room of the correct type. It took about 15 minutes waiting, but his persistence to get things fixed was appreciated.
george.familyOct 28, 2024 Fine example of new upgraded Hampton Inn design and layout.
The property was great. The only issue was expedia. I had prepaid for my room and when we arrived they denied payment to the hotel. Had to repay for our room and wait for the refund from Expedia. Will stay here again next time we visit Milwaukee. Just will book direct with the hotel.
Quiet, comfy bed.
Shower door kept sliding open while I showered.
Some guest do not like the fact that there no bathtubs!!
Average, room not clean enough
Excellent property! Extremely clean, quiet, and comfortable beds.
I loved my overall experience at the Hampton Inn the staff was nice and
Friendly, informed staff. Clean place & well-appointed room. We’ll be back.
Updated Property in Good Location
Front desk staff was very welcoming. I especially liked that this was a newer property so the lobby was updated and fun to hang out in so we could catch up with friends we were traveling with. Location was good for the event we were attending.
sheli.partnerJul 28, 2024 Excellent clean comfortable large rooms.
The hotel and staff were very nice but it seems housekeeping did not bother to vacuum our room before we arrived. Everything else was great!
With the exception of two employees over a three-night stay, the service was severely lacking. We had a terrible first night (neighbors who were fighting - verbal and physical abuse - kept us up all night, and our multiple calls to the front desk did not stop it; no action was taken). We were moved to another room the next day. We found hair from prior guests in the bathroom and on the bed sheets. Hotels.com said we could not get a refund or cancel the remaining two nights, so we made the best of it. Would never stay there again.
An excellent hotel to stay at.
First room we were given on going into the room we saw how filthy the floor was- hair all over the entryway and dirt on carpet. Immediately requested a different room. Initially the floor at least appeared cleaner. However, when I went to take a shower it was obvious the bathroom in this room had not been properly cleaned. Hair all over the floor and walls of the shower (see photo below of the drain). Baseboards covered with dust. Went to the pool the next day and it also clearly had not been cleaned it weeks. Thick clumps of hair in all the drains. We have stayed at this property several times a year for the last few years. While it has never been spotless, it was downright disgusting this time and we will not go back. Really feel like our money should have been refunded. Of course there was no clean during our two night stay either.
Staff was so nice. Hotel is nice and new, modern, convenient. We had breakfast in the morning. We also had visitors come by in the afternoon and we were very comfortable in the lobby. We got snacks from the convenience shop inside. We had drinks in our fridge in the room. We had other family there and it was affordable for everyone.
the tv in our room did not work. The bathroom sink plug was missing. Lydia was great and she got us another room. When we checked out the lady at the desk would not print out a receipt. She said she emailed a receipt, but we didn't get it. The amount she said she charged was more than on our confirmation. the amount that's actually charged to our credit card is even ;more that that. I have disputed the amount with Visa.
benny.partnerDec 30, 2023 The lighted sign for the hotel is only half working so it was confusing on the dark and foggy night to find. I was promised a room with a bathtub and sitting area and was given one with a shower and no sitting area. I was able to switch rooms. The check-in clerk pointed out the directions to the workout room and the pool. The next morning I walked by the pool and there was a sign that said it was closed. I went to the front desk and asked when it would be open and was told they did not know when it would be open. Breakfast was pretty basic. I chose the hotel because of its location and the pool. I decided to switch to another hotel and I checked out at 10:00 AM. I was charged more than Expedia promised for the rooms and I was charged two times. I had to call to get a credit but I was still overcharged. I called the hotel and they said I owed $190 per night instead of the original rate of $130 per night. I complained that I checked out because the pool was closed and the clerk said it was not closed. When I challenged the clerk that the pool was not open she hung up on me. I will never stay at this or any other Hampton Inn Hotel.
Didn’t like fact that we did not have housekeeping service. Had to empty our wastebaskets several times and ask for more toilet paper. Also bought our own Kleenex.
Nothing unique, just another night stay in a motel.
