I made a reservation at the Royal Frenchman for two nights at the conclusion of a cruise. When I got to the hotel at 11am I was told the room was not ready. I then sat for three hours. When I enquired at 2:30 I was told there was a note on my reservation that I had been upgrade at no charge but the room was not ready. At 3pm I enquired again. She said let me go see if the room is ready. She returned and played with her computer. Then she said it looks like we overbooked and we do not have a room for you. But, do not worry, you will get a refund. I asked her what I was supposed to do. She said "that's not my job." I found another hotel and Uber'd there. Now back at home, I find out the hotel charged me again for that first night. And, I have not received any refund. I call the hotel but no one returns my call.
Everything was perfect. The staff was super friendly. The bands each night were amazing. We had so much fun. If you are looking for total silence this is not the place. Everything was within walking distance. We will definitely be back
This hotel has a french chateau setting, and it's simply amazing! You can't beat live music 🎶 nightly. Safe location with so much to do within walking distance.
amazing staff, bar, and service. beautiful rooms! 10/10
The location is excellent for any jazz lover and the staff is phenomenal.
I’ve stayed here multiple times and I strongly recommend it. Marigny is a little gem just outside the Quarter and definitely a MUST visit if you’re coming to NOLA. Royal Frenchman is a lovely and unique little place nestled in the neighborhood and has the best vibe. 5-stars across the board!
Every one on staff here is friendly attentive and helpful. From arrival to departure and everything in between. My favorite place when I visit.
So impressed with The Marigny area and the locals, I will be promoting myself from 'guest' to neighbor before the end of the year!
Can't say enough good things about this property, the staff, the live music and the surrounding area.
laine.friendsMay 10, 2024 The staff was very friendly and helpful. The room was amazing and the location was perfect for us. Would stay there again!
Was terribly disappointed in the hotel overall. Felt more like a hostel. Room was in the attic with a slanted ceiling, so if you’re anywhere close to 6ft, you won’t fit. No closet (just a small rod with about 4 hangers) so suitcases had to sit on the ground. And although the bathroom looked like it had been upgraded, there was no outlet so good luck trying to dry your hair (though ironically they provided a hair dryer?) Also it’s right on Frenchmen street so it’s loud regardless, but there’s live music in the lobby so you hear that too. It’s fine if you don’t want to sleep during your stay.
It was so rough, we checked out 4 nights early and booked a different hotel in the garden district.
Nice Hotel and Best Spot for Music
We just stayed here on a Friday night before moving into the Quarter. The neatest thing about Royal Frenchmen is the music they have in the lobby every night. There’s only room for 20-30 people, so you’re right up on the performers, and there are 6-8 other places to listen to music on Frenchmen within 2-3 blocks if you prefer. There’s a nice bar in the room Nextdoor. The downside is that the music continues until midnight or 1:00 am on the weekend if you go to bed early. Also the staff are nice, you get a simple breakfast, and we came back three other times over the week, as it’s become our favorite place for music in NOLA
latoya.familyApr 15, 2024 I want to give a fair and balanced review, so I will start with the positives. The boutique hotel is located on the corner of Royal and Frenchmen street and within walking distance to great restaurants and live music. The hotel lobby has charm and a nice courtyard. I also enjoyed the live music in the evening. Please note this is not the type of hotel to get a lot of rest given the live music and activities late into the evening.
Now the challenges. While I submitted a request for early checkin...I never heard back from the hotel and our room was not ready for a 3pm check-
in. When we finally got into our room around 3:30, the room was not fully cleaned, it was missing the iron and the remote control was missing a battery and inoperable. We immediately went to front desk and she worked to rectify the situation, however we never received the robes as indicated on the website. That evening as we pulled out the sofa bed, there were food particles and dirt on the mattress cover... we called to get new bedding. The next morning I contacted the front desk for housekeeping and they said they would arrive between 10-2. That afternoon we came back to the room, close to 3:30 and our room had not been cleaned. We contacted the manager about all of the issues and he along with housekeeping tidy up the room while we waited outside. We stayed for three nights and given the issues I won't stay again, but the manager did remove the parking charges bc of problems we had the first 2 days
Great hotel on Frenchmen Street
Very nice, cozy place, excellent location with surrounding jazz bars, very quiet room, great jazz band played at nigh in the hotel, good breakfast, nice, helpful staff.
michael.partnerApr 04, 2024 The staff were all Very friendly, happy and attentive! The proximity to the rest of the town was excellent!
The property was authentic New Orleans charm, and the staff was exceptional. I literally felt like I was at home during this stay. I travel often so I'm not easily impressed. Loved it so much, I've already booked another stay coming up in a month and a half from now. Looking forward to it ☺
dasheena.partnerFeb 17, 2024 Absolutely wonderful close to so many things in walking distance friendly staff throughout the week recommended awesome activities and great food will definitely visit again!
dalisia.familyFeb 14, 2024 Thank you so much our stay was great. I left my special teddy bear and the hotel mailed it to me THANKS SO MUCH!!!! ❤️
richard.partnerFeb 14, 2024 great stay for mardi gras;
would have booked sooner had two night stay option been made available earlier (we are 3 time returning guests)
Quaint historic hotel. Great location close to Frenchman market and street car which takes you to downtown. Has a few restaurants close by.
matthew p.partnerFeb 11, 2024 Hard to get my room cleaned even when I followed the directions to get a refresh. Loud, they need to do something to sound proof the rooms. The breakfast was not really a breakfast. Staff were nice. Hallway had the same ball of hair/dust outside the elevator all five days of our stay. I’d stay again but, would like them to get the feedback!
