Starlight Camping Pods

blair.familySep 23, 2024

Verified review powered by

1.0

!!WARNING BEFORE!!! You need a code to check in! And staff don’t respond!!!! We had to escalate to Expedia and thank god they helped us. We were supposed to get a code 24 hours before and got it an hour before check in ONLY BECAUSE Expedia put out at urgent request. We had already booked another hotel in case. Another family was not so lucky and arrived with no way to contact the property as the owners don’t answer so they were left out in the cold with no where to stay. Please please don’t book here unless you have the flexibility not to get a code! Honestly would just avoid it here because of the stress. It was a beautiful location and nice enough “pod” but not worth the anxiety we had. It’s not cheap and you can stay in better places for the same price with actual owners who care.

istvan.familySep 09, 2024

Verified review powered by

3.0

Firs they forgot to send us the code for the lock box. With the bad signal I had in that location it was very difficult to call them. After about 5 attempts they finally picked up the phone and they give me the information which they supposed to do at least 24 hours before our arrival. No apologies or anything like that, it sounded like this is normal and I've seen other gests having the same problem. If you like to stay in a wooden tent for one night is okay but don't pay the price of a normal hotel for it. The only thing I liked is the coffee machine but don't forget to bring sugar with you. It's an overpriced wooden tent, don't waste your money on it if you have other options.

erez.familyAug 21, 2024

Verified review powered by

1.0

No one answer the phone , no one is there to check you in , avoid this place!!!

taryn.familyAug 15, 2024

Verified review powered by

1.0

URGENT DO NOT BOOK HERE!!! This was an awful property I think Expedia should no longer offer booking with them. No staff members are on sight and delayed us checking in by 3 hours. There were 5 other parties with the same issue who ended up not having a place to stay for the night. The staff refused to answer the phone and we ended up having to SLEEP IN OUR CAR because all of the surrounding properties were sold out. DO NOT waste your time or money. We called the next day about a refund and they were incredibly rude and said they did not have our money and hung up.

christina.friendsAug 09, 2024

Verified review powered by

1.0

Tried to stay here on July 19th. Property never sent code for check-in or answered the phone, and landline in guesthouse was not working. We saw another group trying to check in with the same issue. Both groups drove out to get cell service to attempt to get through. We ended up driving all the way to Reykjavík for a place to stay. I trusted the property because we had stayed in the Edinborg guesthouse 2 days before. The landline worked for that stay. The codes for the 17th were sent ON THE 18th, but since we were able to get the codes via landline, I laughed it off. But then the property sent a screenshot of that code (once again, for the GUESTHOUSE for a 17-18th stay!) to Expedia as “proof” that they had sent us check-in info for camping pods on the 19th, and even said “the landline always works”!!!! No refund. We had been literally and figuratively left in the cold.