kwan n.partnerJun 03, 2024 Highly recommended for its atmosphere and onsen
Food and service were excellent.
li-yin.familyApr 27, 2024 Attentive service. Super spa. Amazing cuisine.
wei c.family_with_childrenApr 21, 2024 Love the location, which is 15 min from Ogizawa station for the Tateyama Alpen Route. It has plenty of parking and staff welcomed us at the parking lot and guided us through the entire check-in process. You will have to make request early if you have a preferred dining time for breakfast and dinner. For dinner, it was either 5:30 or 7:30. There are more options for breakfast but if you check in late, they may be out of spots for certain times. Dinner was very fancy and consisted of multiple small bites. Overall very delicious food and great service. We also love the free activities near the lobby. When we were there, they had rice congee/porridge in the morning, tea in the afternoon and sake in the evening. We also enjoyed the private bath tub in our room since we were traveling with small children. Out of the three hotels we stayed in this trip, this had the "coldest" hot spring at around 40 degrees Celcius, which was perfect for the kids.
Everything was great from the start of our in room check in. Excellent service from all the staff with special mention to Ochia. Complimentary car park, 6 star half board menu. Both breakfast and dinner were so sumptuous and exquisitely planned! The onsen facilities were fantastic too. My family enjoyed our 2 nights of relax stay enroute to our alpine route. Hoshino hospitality is out of this world! Will defintely stay at Hoshino when we travel to Japan again.
verified t.familyApr 27, 2019 Very cultural, very beautiful, onsen and food were very good
This resorts exceeded my expectations in every way. Exceptional staff & service was all times thoughtful.The breakfast & dinner are wonderful, the food presentation is just amazing & delicious.
Gorgeous resorts I ever stay.
chiachi.familyNov 21, 2024 下次還會來
shu c.friendsOct 03, 2024 同伴受傷送醫後來到星野，行動不便，房間被安排在二樓，沒有無障礙設施，同伴無上下樓，飯店完全無視，沒有為他設想，對客人的服務很不體貼!
kim h.partnerJun 11, 2024 The staff are very attentive, offering a very good service e.g. the staff serving hot sake for guest.
shuk i.familyMay 27, 2024 雖然交通不便，非旺季沒有接駁車，附近也沒有商店，但酒店服務環境一流，有免費鄉村料理和清酒體驗，行李也能從富山站寄往酒店，從立山黑部下來就可以到酒店浸溫泉。
chung y.partnerFeb 25, 2024 Nice hotel, staff are helpful
carol.partnerJan 03, 2023 Nice resort and onsen facilities... the free hot sake event is great especially in winter time
However, it will be great to offer more frequent shuttle bus service to nearby JR station :)
生ものが食べられない事 で出された調理はただ火を通したのみで 料理でなく加熱処理みたいな感じがした。事前に連絡をしてましたが。
Nice environment, nice food, service, and style. The hot spring is really great, outdoor is even better, you can see the stars above your head. Tough it is smaller then I expected, but I enjoyed having the stay with them.
verified t.familyMay 11, 2019 Everything is absolutely perfect. Staff is very good, well trained with an excellent service mind. Hotel is super nice with many activities for guest. Food is delicious, just like Michelin Star. Love it!
