valentina.partnerMay 31, 2024 Un lugar muy bien ubicado ya que está cerca de todo lo que necesitas. 5 minutos caminando a la playa 3 minutos de la 5 avenida restaurantes y supermercado todo muy cerca lo disfrutamos mucho
latifa.familyApr 17, 2024 Amazing place
Great stay for a few nights in playa del carmen. Very central in the city. The only place I’ve ever stayed in Mexico where the air conditioning was too good! The breakfast wasn’t great (very limited choices from a menu) and alot of stairs. Not a problem for me - but definitely could be for some (especially as an elevator was out while I was there). I’d definitely stay again.
Check in was very easy, and they let us into our room a little early.
The door to the balcony, which is accessible by other balconies, doesn’t lock. The front desk attendant said he’d send maintenance but never did.
No sound insulation. Room tiny and with a kind of strange smell. The bed is rock hard.
We really enjoyed. Everything is walking distance from here. Good restaurants. 5th is close enough, but easy to avoid as well. Nice place. Pool needs some more warmth as do the hot tubs. Enjoyed our stay!!!!
I checked in at La pasion hotel entrance, quick checkin, lovely front desk staff. Escorted to the room, which was very cute, clean, with a nice covered balcony overlooking the pool. Small fridge with ice cube tray, if you want to make your own ice. Roof top bar only provides ice for drinks not room. Reasonable prices for drinks. Comfortable loungers poolside. Breakfast was included and selection was very good, always started with small fruit plate, coffee or juice and then your choice. Oxxo steps away, Walmart 2 blocks. 10 minute walk to the beach, if that, steps from 5th ave and secondary Addo bus stop in case you are using it. I loved the hotel and would go back in a minute. But the best part was all of the staff, so friendly and professional.
Excellent staff most beautiful boutique hotel everything is very well thought out from the building to all the knick knacks and furniture.
Extremely quiet right across from a huge Park and I was here at Christmas and over the New Year's and very very beautiful with Christmas decorations in the park.
What to say a special thank you with the bartender that's up on the pool side on the roof and ask for Pablo he's got the greatest story to tell you
adnan.partnerDec 16, 2023 Property has nice common atrium/garden area that is secluded and looks like small paradise. There, among tropical trees you have two small swimming pools and jacuzzi. Its very quiet and people use it to relax and read book. This is in addition to the pool and jacuzzi on the top of building. there are also other seating areas o terraces and in hallways. It was difficult to find entrance to the hotel and we passed it few times since the main entrance to it on the side street is not used but the one on the main street facing big square and that entrance does not have the hotel name but only the name of the adjacent hotel. This was not clear from their instructions. Our room was clean and nice but small and when you put kingsize bed in it there is little room left to hardly walk around bed and only one chair without work space. That is one thing we did not like about this hotel but luckily the hotel has great common areas. Bathroom sometimes have a bit of sewage smell but that seem to be common problem for many boutique hotels. There is no coffee/tea making facility in the room and no small fridge but at the reception they have tea and coffee and even filtered drinking water which was convenient. Stuff was very friendly and gave number of great tips and suggestions. The included breakfast was very basic. Hotel is greatly located near Walmart and 5 avenue and many restaurants and beach, all in walking distance.
joshua.partnerOct 26, 2023 What a gem! We absolutely loved this place! Great breakfast included, 3 pools, 2 hot tubs, balcony, I mean could not ask for more. We loved the staff as well, so helpful and happy. We definitely want to come back to this spot sometime! Definitely book this place!
It’s a small and cozy hotel. Very clean
dennis.partnerOct 01, 2023 This was a very cozy hotel, the rooms were very nice and the garden view patio felt like we were nestled in the heart of the jungle. The people at the front desk were very helpful with our luggage and with getting my TV remote to work. They also let us drop our luggage early so we could go visit Tulum!! I would give them 10 stars if I could.
Exceptional, service was excellent, and even though it was not your resort choice, this service was very good. I cannot complain about anything.
roselee.partnerJul 26, 2023 The staff very helpful.
The best of the hotel is the front desk service. Conrad was always very helpful.
The breakfast is ok to start the day. The room we got was OK but they need to invest in new pillows, new bed sheets, new towels and new pool towels. Also, the elevator did not work during our stay of 6 days.
The locations is very good, close to 5th Ave. and El Centro. The pictures don't reflect the reality of the hotel. I would not go back there.
The property and rooms were VERY CLEAN. The free breakfast was marvelous with many options. The staff was helpful and very friendly.
Close to the beach and all the shooping area
Nice place, great location, friendly staff.
For the price and free breakfast this little treasure cannot be beat. There are 3 pools and 3 hot tubs. The garden area is simply beautiful with all the green lush plants. The garden has 2 pools both which were clean and not crowded which is nice cause you can really chill out and do your own thing without feeling like you need to make small talk. There's one hot tub located in the garden and two on the roof top which is also where the other pool is. The hot tubs aren't fancy or that hot but they get the job done. I watched the sunset from the roof top many nights. The room itself is cozy it could use a fresh coat of paint but it's not disgusting. The TV and bedside clock are a bit outdated and I wouldn't consider the facilities to be luxury by "American standards" but it is nice enough to feel safe and comfortable. My main complaint is the bed. It's SO FIRM and not enough blankets. I woke up multiple times due to being uncomfortable. There is no iron but there is a mini fridge and hair dryer in the room. The staff was friendly and some spoke English. They were nice when I showed up at 11:30 AM and let me check in at 1:30 although check in technically starts at 3 PM. They don't have a locked luggage room but they do place your luggage where they can see it in the main lobby. This hotel is about a 5 min walk from Walmart and a 10 minute walk from 5th Ave which has all the shopping and beach access. It's a couples resort but I and other solo travelers still felt welcome!
