I recently stayed at this hotel, and unfortunately, the experience was very disappointing. There were numerous issues throughout my stay that made it quite unpleasant:
1) Uncomfortable Bedding: The pillows were essentially tiny cushions, making it very difficult to sleep. The bed was also uncomfortably low.
2) Room Cleanliness: The floor was dirty, and there were broken tiles in the bathroom, which created an overall unclean and unsafe environment.
3) Bathroom Issues: The toilet was leaking, which was unhygienic and inconvenient.
4) Access Problems: The doors didn’t function properly. I had to go to reception just to have them unlock my door, and I later realized the doors were left unlocked during the night, which raised safety concerns.
5) Noise and Odor: Doors were constantly slamming, and there was a pervasive smell of cannabis throughout the hotel
6) Safety Concerns: These issues, particularly the unlocked doors at night, made me feel uneasy.
Overall, the establishment felt poorly maintained, and I am relieved it was only a transit stay. I would not recommend this hotel to others based on my experience.
Jardins et piscines parfaitement entretenus. Mais l’intérieur de l’hôtel est mal entretenu. Personnels trop peu nombreux. Dommage car architecture superbe.
Femmes de chambre et serveurs au restaurant sont attentionnés. Apres la pluie diluvienne, on a mis des jours à étancher l’eau dans les couloirs et restos de l’hôtel .
The room they gave us at the biggining was so dirty the toilet had hair in it the pillows had no covers I had to wait them because they said they are in the laundry room the carpet was dusty I went down they called there gouvernor she was so mad at the room cleaning lady saying that she can’t believe that was her cleaning because she’s a good cleaner whatever they change me the room a bit cleaner than the first one honestly that hotel is a read flag from the elevator to the hallway to the room the balcony I don’t want to speak about it yes it’s cheap but it’s so dirty
Excellent variety of facilities, nice spacious rooms, helpful and friendly staff, good location to walk/taxi to other areas nearby. Was given a replacement room on day 2 due to tv and AC not working, both of these worked in the new room without any further issue. Would definitely use hotel again.
houda.family_with_childrenJul 31, 2024 This hotel is terrible, room was dusty, AC & wifi didn't work. All amenities in the hotel are closed except the pool. Staff and service was terrible.
Enjoyed the stay however there wasn't many activities at the hotel for kids, the swimming pool was very deep, hotel was outdated however is was overall ok
Worst Experience! Beware both guests and Hotel.com
DO NOT BOOK THIS PROPERTY. We had two major issues related to amenities: No hot water and No air-conditioner or heating. The receptionist was the rudest guy we ever met. When we complained about these two issues, told us . We probably would have left, had we not been ill on that day. However, another guy comes in and promised us to give another room on day 2. On day 2, we were told that the manager was not there yet and asked us to wait. Day 2 was gone. On day 3, not having a bath for 3 days due to lack of hot water, and sleeplessness due to the lack of proper heating, we dared not to ask anymore and decided to leave the hotel before our schedule. We claimed a refund for our last two days, but according to Hotels.com the property denied the request. And there are a number of minor issues: broken toilet seat, tissue holder.. electronic door key-card that does not work most of the times, toilet and bathroom doors that do not close properly…… Hotels.com has been supportive, but Hotels.com should ban this property from their list. The way I see it, I paid Hotels.com for 3 nights of my stay with a/c and hot water, which I did not get. And Hotels.com failed to collect refund for me. So, even though, Hotels.com generously offered me coupon, for the sake of the next customers of Hotels.com, this property should be banned for breaching contracts and providing service with impolite, rude personnel.
staff was good, hotel ok but needs updating.
It was really cool and clean , staff is so friendly , the only problem is just the gym Wes really dirty and machine was old .. rest is great
The state of the gym made us sad:nothing was working. Spa and hair salon not working.
jasvinder s.friendsMay 11, 2023 Hotel service is very poor this time around. Spa is closed, gym is out of order, balcony cheers had a nail sticking out of it on both chairs, balcony table covered in dust.
Me and my friend went down to reception 4 times in two days to complain to get new chairs and they ignored us and didnt change it.
We asked for two glasses for our room for the alcohol and everyday they turned us away saying we dnt have many glasses in hotel
Nice staff, beautiful property, and very large rooms.
I think the hotel facilities need urgent renovations .
Very very nice old hotel little outdated but great garden great pool spacious rooms friendly staff overall great stay the only downfall I will say is the road to it is little messed up
Not very clean. Service not very friendly.
ahmet.friendsJan 02, 2023 Is good nothing negativity this établissements
Good hotel, not dar from city center, very spacious room with a nice balcony ...
This is a complete shamble. The hotel is not fit for staying from all angles , hygiene far belw standard. Old nothing is working including light, tabs in the toilet, shower not working. It should be reported to the local authorities to close it. There is no light inthe Communal area people are using torch. This complete theft.
Overall i love this hotel but this time around i didnt like the fact that spa is shut and lighting in the room was bad.
