I am not able to put the video, the sheets had holes, the paint was peeling everywhere especially in the bathroom in addition to the mold, we were shown another room which was in the same condition, we left and the hotel did not want to reimburse us
Absolutely amazing!!! Staff was wonderful, hotel has a great “home feeling” very central
melissa.familyApr 30, 2024 Everyone quite accommodating & friendly
Very nice quirky hotel in a in a lovely area, frendly staff. A few things could be improved like i was in a basement room which was fine as it was lovely but it had a strange smell as if they had put something to maybe cover a damp musky smell not unusual for Mallorca there is only a curtain separating the toilet from the bedroom,bedside tables would be good and the hallway to the room was on quite a steep incline and the flooring was a lino that was a bit slippy not good for me having just had a knee replacement and am still struggling with walking a flooring with some grip would be far better. Nice selection for breakfast.
franka a.partnerJan 02, 2024 Wir haben eine Woche im Hotel verbracht. Unser Zimmer war schön und modern gestaltet und ruhig zu einem Innenhof hin gelegen. Toll war, dass wir einen kleinen Balkon hatten. Unser Badezimmer war mit einer Glasscheibe und einem halbtrabsparenten Vorhang vom Rest des Zimmers getrennt - das ist vielleicht nicht für jedermann, aber uns hat es nicht gestört. Das Servicepersonal war sehr nett und aufmerksam, das Frühstück war immer frisch und reichhaltig. Falls es uns noch einmal nach Sóller verschlägt, dann kommen wir gerne wieder!
david.partnerSep 11, 2022 The hotel is in a brilliant position and close to everything, the bus is about 10 minutes walk. I guess our only real issue with the hotel is that there’s no proper door for the toilet / bathroom which is a little odd. There’s only a curtain for privacy. Also, the tv didn’t work for the entire stay. Other than that it was a pleasant stay and the the two gentlemen who work there are lovely and we’re very helpful. I highly recommend the Ca’n Limonona pasta restaurant literally 30 seconds walk up the lane.
tatjana.friendsJul 27, 2022 Hotel was quiet but in a great location near the main square. Room was spacious and nicely decorated. Staff was friendly and accommodating.
Small cramped room , tired condition despite being fairly new. Poor or non existent service. we arrived and could not gain access to hotel. The telephone number on Hotels.com was for a service company that stopped dealing with hotel in April and when I called the mobile number on the front door to gain access to the key lock box the phone rang out 3 times whilst I called then the owner of the phone switched it off. They eventually answered hours later when I called again and mumbles some rubbish about having sent me the code. Breakfast was good apart from serving concentrated orange juice !......really in Spain and NOT real Orange juice, how much did they save for that mistake !!!!
Be careful if you book out of hours ie after 3pm
Booked one night at 5pm for the day itself which is later than the norm i appreciate. I received an email confirmation immediately and then received two more emails asking what time i was aiming to arrive. I replied immediately stating 9pm. As we set off for the hotel i realised I hadn’t received a reply. Reading the comments on hotels.com i knew out of norm hours checkin was an issue. I frantically called the phone number in the confirmation email only to learn it was out of date. It was for another hotel which had disassociated itself from the hotel in April 2021. I was now driving through the mountains with little reception not knowing where my wife and child would be sleeping that night which was super stressful and very unnecessary. We arrived at the hotel at 930pm i called the emergency number listed on the front door 5 times and eventually got through to ‘remote reception’. Once I received the welcome instructions things improved but it was all so avoidable. Room 111 was quirky but quite nice. Breakfast was fresh and generous
Location is amazing on just off the main square. Great if you are walking stressful if you have a car to park or unload. Be prepared to park at one of the two public car parks not difficult but just be prepared
The hotel cancelled our reservation due to flooding and rebooked us at a partner hotel last minute. The hotel was very nice and the staff was accommodating. The location was excellent, a few minutes from the port.
Room not matching expactations.
The room did not match our expectations. It was in the basement, it was very damp and not at all as beautiful as in the images on the booking site.
jacqueline.familyJan 03, 2021 I liked the location and that they were dog friendly
verified t.partnerSep 02, 2020 Comfortable, contemporary rooms just footsteps away from shopping and restaurants in the main plaza of Soller
Really nice hotel with a great location right in the centre of Sóller. We went in January so a lot of the restaurants/bars were closed for the season but still had a nice time.
The hotel has a lot of character and is really comfortable. Would definitely recommend
Great hotel, new, clean, cool Spanish decor with very friendly hotel staff. Gave us great service during our stay, excellent recommendations, and helped us with some travel admin a week after our stay. Highly recommend!
Charming hotel in great location
As a solo female traveler, Lluna Aqua Hotel was a perfect fit for me. The hotel recently opened in an historic building in the center of town. The decor in the entrance is just stunning and my top-floor room was comfortable, spacious, and well-appointed. The bed was great. Catarina at the reception desk has a wealth of knowledge about the area. Other team members with whom I interacted were very pleasant, but need to be brought up to speed about the region. I would strongly recommend that management provides familiarity tours to them before they are put in a position to provide advice on the area. There are also a couple of repairs that need to be made (wallpaper ripped slightly in bathroom) and banister properly secured.
Lovely boutique hotel in the centre of Soller
Lovely boutique hotel in the centre of Soller. Staff were great, especially the Portuguese girl whose recommendations for restaurants and bars were fantastic. Clean and quiet rooms with a great shower. The only minor issue we found was the lack of storage space in the room and the bathroom. A few more shelves/cabinets would be helpful. Other than that, highly recommended!
This is a nice little hotel, only 14 rooms, formerly a town house and only renovated and opened as a hotel 3 months ago right in the heart of the town, situated in a narrow busy street with lots of shops and places to eat nearby. They have retained as many of the original features such as Mallorcan tiles, where possible. The room was clean and comfortable, the only downside being the bathroom was separated from the bedroom by only a curtain. The hotel kitchen is not open yet so breakfast was provided by the bakery next door and was tasty ( local pastries, pies, sandwiches etc) and plentiful. The hotel staff, especially Rebecca and Catrina, were very helpful and informative, recommending good places to eat nearby, providing info on buses and booking taxis and restaurants. The hotel is situated about 75 yards from the town square so is really convenient. Good value for money and a nice place to stay in this charming little town.
This is newly-opened boutique-style hotel and we liked the design although they are still dealing with snags. It's in the old town and very convenient for all it has to offer. Tip - Don't take a car or if you do don't use Google Maps because it will take you to a small dead end alley near the hotel which needs patience to get out of and then find a public parking space likely to be some distance from the hotel).
Unfortunately it was irritating that we were only told on arrival that the kitchens hadn't been finished and there is no food offer despite their web site being excited about their breakfast, lunch and dinner. Breakfast is provided in a neighbouring bakery and is enjoyable but we should have been told beforehand. The staff handled it very well and were very helpful and charming for our three days. We went on our first holiday abroad in Majorca in the late 1960s when the Spanish hotel industry was infamous for hotels not finished for arriving guests and misleading descriptions in brochures. This experience made us feel nostalgic.
verified t.partnerMay 02, 2019 When my girlfriend and I arrived our friendly host poured two glasses of quality Cava. A perfect way to welcome us to a great boutique hotel. We were upgraded to the top suite. The bed was large and comfortable. The bathroom and showers are open plan and have been done to a high standard. We enjoyed staying here and will come back again in the future. Etta special thanks to or amazingly helpful, friendly and warm host.
