Reception staff were not helpful at all, provided with a room with poor air condition I asked to be fix but nothing changed. requested for a taxi reservation and they inform me that they did the reservation, but they did not, and I ended up wasting 40 min waiting. the hotel serve a dinner which ends at 10 PM and after 10 there is no other food option but the bar which served only one type of sandwich on that night, tried to order food from outside but the hotel did not allow the driver to come in! their first justification was that the hotel policy don't allow ordering food from outside restaurants, because the hotel provides food and drink! then when I asked them so if I show up coming from outside with food would you stop me and not allow me to enter the hotel? they said no! they just did not have a proper justification for not allowing the driver to come in, I agreed to go to him myself but because of the heavy rain condition I asked for a golf cart to take me at the gate and of course they refused!
the hotel has another strange policy, if you have the VIP reservation then you are allowed to enter the park at the day of your check in even prior checking in time which is at 3. but if you arrive before 3 you will be paying a luggage storage fees if you left your luggage with them to enjoy the VIP access! couldn't the hotel provide a luggage storage for VIP reservations!
will never stay at the hotel again
The room was good but everything else ……..
When we were allocated the room at 4.30 pm we discovered that the room had not been cleaned. We finally received the room at 5.30 pm. The room was very nice, although no hot drink facilities - it was in the Callaghan Hotel. The food at the evening buffet was awful. The hotel was super crowded and chaotic - it felt more like a public space than a hotel.
If you like buffet food and eating like animals then it’s 5 stars 👍
charlotte.partnerOct 17, 2024 Hotel is very pretty, check in was easy, room was ready early. Very close to the parks. Rooms were clean, spacious. Pool area was really lovely. I would stay again at this hotel. Only a few negatives. For a 4* hotel i would expect a kettle and somw tea and coffee, maybe a few biscuits. There was no kettle, not even a bottle of water. Breakfast was included in our stay and had some tea there, the food selection was ok, but did not cager to vegetarians at all. No veggie alternatives. The buffet dinner was just ok, not much selection, and nothing for vegetarian. Check out was easy, just leave and take your key card to get into the park. Reception staff were helpful and ordered us a taxi to vila seca to get the train to Barcelona. I will come back to this hotel.
Paid extra to upgrade to a nicer room which was lovely. The hotel room provided was awful. Very small. Charged for storing luggage the day we arrived & the day we left , even though we had moved from another PortAventura hotel & not needed to use the free tickets. Reception manager very rude.
claire.family_with_childrenSep 03, 2024 Excellent place my grandchildren loved it
gillian s.familyJul 28, 2024 This is a super busy hotel BUT it all runs smoothly, staff are very helpful, it’s a very well run operation.
Rooms are a tad old fashioned BUT I think they are still good value for money and they are cleaned every day.
The buffet is so busy BUT very slick, lots of food options, well cooked too. Lots of healthy options and for dinner there is a cold water dispenser which was appreciated.
The hotel access to the theme park is such a benefit as I heard that at the main entrance there were huge queues. Also, we loved that we could be at the pool and then in the park and then back to the pool so easily.
Everything is so convenient here and well managed. It’s definitely a kids holiday, the only slightly annoying thing are the pool rules. No hats, sunglasses, t shirts, balls floats etc. for kids wearing a hat in the pool is essential I think so my son did burn his shoulders even with factor 50 on!!! It didn’t spoil the holiday and we still had the best time.
anthony.familyJul 24, 2024 We had a great time at the Hotel Good River, PortAventura. The only inconvenience was the lack of a supermarket within walking distance or any dining options other than those in the parks or the buffet restaurant at the hotel which became boring after eating the same food every day. Over all though, the hotel was very clean and brilliantly themed and we would definitely recommend and will return one day
family holiday, close to the park and great service
Perfect for the park
Food is poor
We stayed in city hall. It is very convenient for access to the park and the wild west theme is very well done. Access to the theme parks is also really easy.
I wouldn't stay here again for 2 reasons. 1. The layout of the rooms surrounding a central atrium means that sound travels. During the day not much of an issue but hearing kids screaming in the central areas at 11pm at night was irritating.
2. The food is ok as is the variety for one day. The issue is the food stays pretty much the same throughout the stay albeit maybe a different topping on pizza.
Food in general across the parks was not great but I guess to be expected.
If heading out of the resort you need a car. Nothing is close by. A
célia.partnerMay 07, 2024 Staff was really nice and helpful. As hotel guests we do have an anticipated entrance to the park but most of attractions open after 11am
julie-ann.partnerApr 30, 2024 Unfortunately didn’t recognise Expedia gold member status and when I spoke to different staff including a manager they said they never heard of such benefits which was disappointing. Convenient to parks and clean.
Food - we went full board - breakfast was ok decent selection. However, avoid dinner in buffet at hotel it was poor selection and no drinks available (not even water) you have to buy wine or beer. Exchange your voucher for one of restaurants in park or the la Liga one just outside.
Fantastic hotel, we stayed at the Callaghan building but used the main hotel for check in and meal times. It was spotless, staff were friendly and everyone in our family loved the theme. Hotel has own entrance to the park which was handy. Food was very good, huge choice at buffet. Drinks prices were very reasonable. Would recommend.
Lots of small issues, overall I just felt like I am having bed and breakfast, not a 4* hotel stay
levent.familyApr 11, 2024 This is our 3rd year to PortAventura and second year staying at Golden river. The hotel is stunning and very clean in the common areas.
We had booked double and twin beds but we had two doubles, this also happened last year so we were particularly careful when booking this time to book twin beds as one of ours sons is an autistic adult. They kindly upgraded us to a family room which was so nice. The room was spacious and had a kitchenette with a microwave and a large fridge which was great as we our boys like to have their favourite drinks and snacks.
Aircon is very good and the shower is very powerful (too powerful as I worry about water waste).
The room was cleaned every day which was lovely.
We ordered a wheelchair because due to an injury I was unable to walk long distances or climb any stairs but this hotel is excellently adapted to those needs. The dropped the chair off to us and picked it up at the end of our stay for a €9 a day and €20 cash deposit.
Unfortunately the buffet etiquette disappointed me this year, I felt it was over crowded and too many children unsupervised making a mess. I appreciate it’s a theme park but some rules need to be in place for eg, children under 10 should have an accompanying adult. They push in, take too much food and waste it and make an incredible mess. I saw two small children take sweets with their hands, I saw an older child struggling to pick up fruit one at a time ?? Adults can be equally rude pushing in front.
Great Hotel during offseason
We wanted to stay on site to attend Ferrari Land and Portaventura. Due to it being offseason, there was not a shuttle. Ferrari Land is about a 15 minute walk from the hotel but has direct access to Portaventura. This allowed us to get on Uncharted very quickly and beat the rush. Overall, really enjoyed the entertainment and thought the price was great value.
Hotel overall is fine but dinner service is like the Wild West and make sure and eat fast. Park operations are amongst the worst that I have experienced globally….and I’ve been to a lot of theme parks. They heavily promote express pass and it shows….2 hour queues with one train on is unacceptable. Sadly I will not be rushing back.
The park is amazing the hotel is very basic , and the check inn was very easy because of hannan
