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COUPLE
FAMILY
4.4
Excellent
35 User Reviews and 65 Ratings
Location4.4
Room4.7
Food4.1
Amenities4.4
Hospitality4.1
Cleanliness4.5
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Guest Reviews
Great 5-star servi but less human feel.
Rated 4.0 by Ankita Ganguly . Couple Traveller . Dec 04, 2024
The property serves its 5-star facilities like it promises. Good food, all-inclusive services and great staff behaviour. However, i was 6 months pregnant when we travel-led and was denied dinner the first day we checked -in as we reached the restaurant 5min later to 10:00pm when the dinner service closes. They did not even arrange for ala-carte and even when we obliged to pay them additional to the all-inclusive package we had taken for the dinner that night. All their services and different restaurant timings are mentioned in their app and nothing was precisely mentioned during our check-in that day. A 5min miss and no dinner was gasping for us to even think that they denied food to a pregnant woman with no other option provided as they were only playing by the 'rule book' and ignored the humanitarian side of things. I would recommend this hotel but, it's very stringent with their service rules.
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Excellent Stay
Rated 5.0 by Dhara Mistry . Nov 08, 2024
I had an amazing experience at riu srilanka, we loved the place and services, specially 24 by 7 all inclusive with food and drinks- amazing. Super clean rooms and hotel facilities, all 3 swimming pools were nicely taken cared and staffs were puts all their efforts for customer delight. I loved it and we decided next trip will be in riu hotels only.
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Long live lio
Rated 5.0 by Lakshmi Ratna Prameela Prameela . Family Traveller . Oct 29, 2024
Room ac cooling is excellent, beach is walkable distance from room, food is good, night live music band also so nice.
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Superb stay
Rated 5.0 by Vikas Khapra . Family Traveller . Sep 17, 2024
Amazing stay with all inclusive benefits. Property is just outstanding, with great location and food
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Excellent Stay
Rated 5.0 by YOGESH SRIVASTAVA . Sep 03, 2024
excellent beachfront property with safe splendid pools, live music, superb night club and restaurant with vast spread of sumptuous food and drinks 🥃🍺🍻🍸 and above all its 24 hours all inclusive..... fantastic for family stay 👌👌👌👌👌
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All inclusive package - not really as they promise.
Rated 3.0 by Chappidi Arunkumar Reddy . Couple Traveller . Aug 22, 2024
The hotel from a facility standpoint was pretty good except for the fact that as a tourist be careful while making the booking online as the hotel management seemed quite unprofessional. They charged us for all-inclusive package (including liquor) for both days of our stay but served liquor only on one day stating some go which was never communicated to us. Despite the fact that our booking voucher very clearly stated that all days of booking liquor will be served in an "all-inclusive package. The sad part being they charged two days of complete "all inclusive" costs despite not serving liquor on one day. On enquiring at the reception no one seemed to be bothered to give a reasonable response. They seem to have quite in experienced front office staff (keshan) who were not able to resolve the issue nor were they giving access to their so-called senior management. To this day my question of "why should i pay the cost of an all-inclusive package cost for a day when they didn't honor their commitment on both days" remains unresolved.
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Book only if your interested in swimming pool not much beyond that
Rated 3.0 by Anuj Gupta . Couple Traveller . May 18, 2024
In short the location, the infrastructure and the view from the hotel is perfect. However riu lacks in 2-3 important points. First the food has nothing to offer for vegetarians, absolutely u will starve if u are a vegetarian. Second there are almost no activities for one’s entertainment in such a big place. I stayed for 2 nights in may 2024 and i was bored to death as the hotel doesn’t have any activity area besides a table tennis table. I was shocked to find out that there was no playing area no pool table nothing to keep the guests entertained. After 10 the place felt depressing to be honest.
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Riu srilanka
Rated 5.0 by Rajesh Kota . Family Traveller . May 10, 2024
Wonderful beach front location, spacious rooms, excellent food spread, clean pools and entertaining dance shows.
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Excellent Stay
Rated 5.0 by Puneeth Naidu . Family Traveller . May 04, 2024
Amazing property, round the clock food availability and guess what all inclusive means all inclusive (f&b)
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Excellent Stay
Rated 5.0 by Vinay Joglekar . Family Traveller . Jan 07, 2024
Cozy stay; all amenities at service 24 hours, one doesn't have to worry about anything
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Fantastic stay
Rated 5.0 by Uday Gokhale . Family Traveller . Jan 07, 2024
Great location, lovely view of the ocean from rooms, sumptuous food and drink options and everything on the house! great service and courteous staff. Well maintained amenities including multiple swimming pools. This was our second visit to this property and would certainly look forward to visit again!
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Riu sri lanka - a must experience
Rated 5.0 by Moumita Gokhale . Family Traveller . Jan 06, 2024
Amazing place amazing food. Location is so apt to enjoy the sea ! rooms were spacious & comfortable.
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Good Stay
Rated 4.0 by Sagar Dutt . Couple Traveller . Dec 23, 2023
Nice hotel with a great view but was fully occupied due to christmas which was little difficult for the staff to manage and rooms till second floor are not worth staying. After mentioning honeymoon stay arrangements were not done and no one cared to make it special.
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Excellent Stay
Rated 5.0 by Bhaven Vipul Nanavati . Dec 21, 2023
Good hotel with all inclusive option
very convenient to go to the beach
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Wonderful time at riu
Rated 5.0 by Tushar Rathee . Couple Traveller . Nov 23, 2023
Nice place to stay! everything's inside the resort. All inclusive is next level at riu. Must visit this property.
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Riu the holiday
Rated 5.0 by Vinay Mahendrakar . Family Traveller . Aug 23, 2023
Excellent resort, wonderful location, spacious and comfortable rooms, abundant spread of food, beautifully maintained lawns, heavenly swimming pools, courtesy personified wow the experience is awesome. One should enjoy to believe it.
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Excellent Stay
Rated 5.0 by Asmita Joshi . Dec 25, 2022
a very good business cum transit hotel due to it’s close proximity to both airport and train station. very good location even in terms of city hopping. great service and a bonus is that they provide a free airport pick up and drop.. the breakfast buffet is also very good and at par with the 4-star rating. they also gave us an early checkin upon request without any hassle.
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Awesome
Rated 5.0 by Prasad Gudhate . Couple Traveller . Jan 10, 2022
Really value for money. Best hotel in srilanka.
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Great stay
Rated 4.0 by vikrant ramteke . Family Traveller . Mar 15, 2020
Good concept of all inclusive.
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Best stay ever!
Rated 5.0 by Vipin Agarwal . Couple Traveller . Feb 12, 2020
Hotel Riu is undoubtedly the best stay I have ever had in my life. Property is awesome, pools are a thing of beauty and to top it u have 4 meals included in the price and all the 4 meals are buffet! If somehow that isn't enough, then you have unlimited liquor! We wish we had stayed there for at least 1 more and would definitely do so if I ever visit Sri Lanka again.
