Review Of Al Khaleej Palace Deira

Poor experience. Avoid this hotel!

Rated 1.0 by Ahmed Elzubier . Couple Traveller . Dec 12, 2024

1) The water heater wasn't working. Although they sent a technician, it wasn't fixed. 2) Outdated room furniture 3) Only public parking is available which is chargeable and not shaded. 4) Loud noise from the club can be heard all the night, negatively affecting sleep quality. 5) The AC heater wasn't working, but they provided a small portable heater. 6) The TV is outdated and the screen display is highly distorted.

Terrible Stay

Rated 1.0 by Glysa Ramos . Dec 06, 2024

its not a pleasant experience, not worth the value. service of staff is terrible. we booked for 2 adult & 2 children (14 & 8) they confirmed the reservation. when we checked-in they said we need to pay extra for 14 year old because the room is only for 2 persons +1 kid, to cut the discussion we pay for extra bed. they told us they will provide the extra bed in our room. we reached back to our room past 11 pm bed was not in our room. we called the reception and ask for the extra bed we paid for. they told us there is no bed available very rudely and told us you should check availability before requesting. we did not argue to their staff as we are so tired and it was late at night. in the morning we prepared early to check out, cause we do want to stay longer in the hotel. the hotel manager apologizes when we check out and assures to refund the money we paid for the extra bed. but to our luck because we want to leave early we left the a bag with chocolates that was gifted to my kids. they did not even call to inform that we left something in our room. definitely, not a recommended place to stay. 🙁🙁🙁

Worst stay

Rated 1.0 by Adam Mountasser . Couple Traveller . Dec 01, 2024

It was the most uncomfortable stay. Its noisy, dont have customer service, reception are rude, requesting for something its take 1 hour.

Nice property, good location

Rated 4.0 by Ashraf Ali Khan . Business Traveller . Nov 10, 2024

Location is very good, room was clean, friendly staff, big and spacious bathroom well maintained clean

Average Stay

Rated 3.0 by Rushabh Rathod . Couple Traveller . Oct 22, 2024

Rooms were spacious and good. It was mentioned that it has parking but in reality they dont. There is a paid parking lot nearby. Hotel parking is not available, they park 2-3 cars in the driveway of the hotel and thats it.

Excellent Stay

Rated 5.0 by Ashok Kumar . Family Traveller . Oct 13, 2024

hotel staff bahut hi achchha hai, specially Asif bhaai front office manager, Ashutosh ji, Shahrukh ji, aur Receptionist Madam. Aap sabne meri help ki ek bagaane desh me. Aap sabhi ka bahut bahut dhanyvaad, shukriya, meharbani. aap sabhee ke liye 👏👏👏👏👏👏👏👏👏👏

Poor Stay

Rated 2.0 by Rohullah Nazari . Family Traveller . Sep 21, 2024

Manager ıs don’t how anı respect and he always destab the guest without Ami information checking the Ladies room it is not good

Excellent Stay

Rated 5.0 by Muhammad nasir . Aug 30, 2024

I love the room and setup of room

Average Stay

Rated 3.0 by Amir mohamed . May 30, 2024

3

Poor Stay

Rated 2.0 by Avtar Singh . May 24, 2024

High price

Good Stay

Rated 4.0 by Kodishwaran Suriyanarayanan . Business Traveller . May 12, 2024

Good and the staff are very polite and supportive at the reception. He accepted my request to get a room with better view

Wow receptionist

Rated 5.0 by Mohamed Arish M . Couple Traveller . Apr 21, 2024

Great customer experience with nicely greetings with good service of housekeeping and room services.

Terrible Stay

Rated 1.0 by Pooja Shukla . Solo Traveller . Mar 31, 2024

Worst hotel ever! i am usually not the one to give negative feedback, but the management and staff have no courtesy or the right attitude, how to even speak to their guest. Upon check in they gave me smoking room though i repeatedly said non smoking, even after complaining then they provided me another smoking room which is the dirtiest room! after several arguement they mange to give me a room which was decent, they tap water is just dirty and dark, nobody respond when you try to reach out to them. The hotel rules change as per their convenience some time they will allow the food delivery guy to deliver it to room, other times they don't, when friends come to visit you be prepared bcz they will ask you for extra charge, even if there is no such written policies on your booking. They front office staff just want to make money, even if u are the guest and paid the security will ask you suspiciously what is your room number and followed by other irrelevant question. The hotel environment is not at hospitable. Very poor customer service!

Excellent Stay

Rated 5.0 by Omid Rezaei . Family Traveller . Mar 31, 2024

It was great experience to stay in this hotel for one week, stuffs were really kind and hospitality was great, thanks for everything there

Cheater hotel in dubai

Rated 1.0 by Chirag Sharma . Business Traveller . Feb 28, 2024

I was rays my issue and manager was saying i will resolve your issue in 1 hr. But he didn't call me and he refuse me also. Now i feel cheated please don't stay in this hotel because staff is also not helpful they all are cheaters

Good location, nice property

Rated 4.0 by Ashraf Ali Khan . Business Traveller . Feb 28, 2024

Via mmt, nice location, good property spacious room, well maintained room, well maintained bathroom with bathtub,

Bad experience in the hotel

Rated 1.0 by Mohammad Ishaq Takal . Solo Traveller . Feb 25, 2024

This is the worst ever hotel that i have stayed in my life. The club of the hotel didn't let me sleep. Too much sound of club was coming in my room. I'll not recommend this hotel to anyone.

Nice location

Rated 4.0 by Ashraf Ali Khan . Business Traveller . Jan 04, 2024

Nice property, good location, neat and clean wash room, little bit problem on hand shower, very spacious room, the plus point is near by metro station, near by bus station, mall is on walking distance

Nice location

Rated 4.0 by Sadia Akter . Business Traveller . Jan 03, 2024

I know where and location of the hotel, it's location is on the main road very nice location, and near by everything on walking distance, mall, union bus station, union metro station is on walking distance

Average Stay

Rated 3.0 by ester salubre . Jan 03, 2024

Flush not working even the bath tub