Needs a bit more tender loving care
This property is accommodation only and you deal with no people. You are given a code etc. I would assume as the builders are still about that this is a work in progress if that is the case then the poor condition of the rooms can be forgiven. Apart from that it was in the perfect location for us.
A old place with some character.
The property is a lovely old building. But you can see that it needs some investment. My room, the bathroom light has fallen off. In the bedroom the carpet was threadbare in parts. The skirting boards next to the bed and under the TV table were filthy. The paint was peeling off the windows. The bedding and towels, although they had been laundered had an awful musty smell. The bathroom was clean.
Perfect for Chepstow Castle Events
I visited Chepstow for a concert at the Castle and this hotel was the nearest hotel to the venue.
It's old, homely and comfortable
The contact free check in was a little worry with no text coming through in the morning, but this was sorted easily enough by phone call.
The hotel is being renovated at the moment and TBH the rooms need a little love from the carpets to the bathroom.
Everything is comfortable though and the location is perfect.
The good parts: I had an acceptable sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best. I wasn't happy with the bathroom as the toilet brush was clogged and the shower didn't work. When I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.
The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The toilet brush is unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left. There wasn't an apology or refund forthcoming.
Room 8, not ready to be used, wrong to advertise
The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 was not up to scratch and wasn't ready to be used. During check-in I didn't receive all the codes I needed so they need to work on getting these out. The room didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The bog brush is an abject disgrace and grossly unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.
Personally, I wouldn't put someone in there if I had a guest room like that. I would take responsibility for my establishment and make sure the facilities are fully working, and I would at least apologise for the inconvenience and offer a refund. There wasn't an apology or refund forthcoming.
I work in sales so I spend my time trying to solve people's problems. I'm just here on holiday trying to enjoy myself but find I've been rinsed for a room that's not fit-for-purpose. Find another place.
Too much money to pay for a room with no breakfast provided! and no staff on the premises where you can leave your luggage, had to screw the part where the lock goes into the door back on as it was in secure.
lewis.partnerApr 20, 2024 Great location, quiet and comfy querky rooms. Would definitely stay here again.
Fantastic location. The Staff couldn't do enough to please. Excellent Breakfast. BUT the room we were in Number 12 was well lets say Poor. Very cold in the room only 1 radiater was working, Shower head was unusable to be honest kept falling down. The light in the bathroom above the mirror not working. Little thing like the toilet roll holder was broken. Generally needs a good make over. It was not worth £85 a night. This is a true review to my opinion.
You get what you pay for (in a good way)!
Chepstow is a lovely spot for a quick get-away and Woodfield House is ideally suited for visits to the Forest of Dean and Wye Valley.
The hotel itself is basic with self check-in and only modest amenities. I marked it down a little on cleanliness but it is an old building so getting the modern clean look is difficult. I guess the problem is that this listing photos are very very good and slightly mis-representative. Some maintenance to the carpets and bathrooms wouldn't hurt either.
The staff (when you meet them) are friendly and helpful; the breakfast is limited in choice but actually very good.
I think my conclusion is that this is a good value little place as long as you have reasonable expectations
Room was ok started to look and feel tired.Floor was uneven , Breakfast was really nice and fresh .
Very surprised had read some not so good comments. This place is very old and quirky. Easy access no fuss lovely breakfast just what u want .
Stayed here many times and always been excellent. Every room is unique and full of character but functional and clean. Breakfast included is superb and staff friendly. It is a shame the hotel is up for sale and not taking future bookings, I will miss staying there.
Initial check in was tricky as did not receive a code to enter building for “self check in”. Called and was given code. Lovely old building full of charm and character. Our room no 14 was out the back at the bottom of the garden. On walking in we immediately smelt damp and could see that there had been a big leak from room above at some point. Room was nice and spacious but needs attention and work doing. Slept ok in “double” bed which was 2 singles pushed together, however the crack between the two was noticeable.
Very hot water for bath or shower, always good. Breakfast was lovely and waitress very polite.
debbie.partnerSep 28, 2023 There was no actual contact from the owners/proprietors of the property. Everything was online and I could not get an answer to a query either on the phone or by email. It was a self-service check-in all very impersonal. The room was basic, in need of redecoration and was damp and cold. There were signs of previous water damage which I suspect made the room so cold and damp smelling and feeling.
The breakfast was alright and the person serving was very nice.
The hotel is in a nice location in Chepstow.
I only stayed one night as a stop over, the room was nice a clean, the only thing I didn’t like was all the 3 sets of doors up the stairs towards your room. I know they should be there as it’s an old building, but I do think you should be aware of this at the time of booking. Especially with 2 dogs it wasn’t made easy.
My overall experience was good they served a lovely breakfast in the morning and it in a really nice location there plenty of places to walk and see. You are spoilt for places to have a evening meal. I would still recommend staying at this hotel.
Great place great location
I wanted to enjoy an English inn experience and got it with Woodfield House that had excellent service from the two ladies who saw to breakfast and the rooms.
The Woodfield also has a wonderful and tranquil garden that has to be enjoyed after breakfast or to end your day!
I was there for 12 days to attend my daughter's wedding, so it wasn't a holiday per se for me, but if I return to Chepstow for a future visit, I will book my stay at Woodfield.
