I really like staying at The Pentland, ok it’s a bit old and draughty, it could probably do with a bit of tlc but it’s full of character and the staff are top class, super convenient for work too. If I’m staying in Thurso and they’ve got room then I’m staying there :-)
Friendly service and staff
Great hotel in a great location
I enjoyed my stay. The staff were friendly and helpful and the food was decent. The room was clean and the bed was a decent size for a single. Nice towels too. Would definitely stay again.
Great location and good customer service
Staff were excellent and very friendly. Dinner and breakfast was good. Room was large but needed some repair. There must of been a leak in the bathroom before as the floor sweaked very badly and needed repair. Shower height adjuster was broken so was too low. Bathroom could of been cleaner.
Located on NC500, so easy to find. Full breakfast was very good. Rooms were clean, but shower was interesting. Water just keep getting hotter and hotter. No elevator so hope you get a room on the first level.
Old hotel but very clean. Excellent breakfast and Sunday dinner. Only negative was room was way too hot and didn’t get a lot of sleep.
No complaints. Nice hotel and staff. Close to shops, food, and even groceries. Nice newspaper shop across the street. Great complimentary breakfast.
I had a lovely stay the staff were kind and gave a fast service. Can’t really ask for anything more.
Staff were excellent. Hotel is tiered
Hotel location was superb. Hotel is tiered in need up of update
We can highly recommend The Pentland Hotel whilst staying in lovely Thurso.
The staff are exceptional, the beds are comfy and the cleanliness and food are outstanding.
We look forward to returning.
Very comfortable Hotel for those exploring the North Coast of Scotland. Food in the bar was enjoyed by all.
I requested a low floor since my wife uses a cane, but was put on 3rd floor. The bathroom had black mold in the tub/shower. There was no hot water in shower or in sink. The 3 of us could only do "sponge" baths. The food at breakfast was cold including the beans and eggs. Do not recommend staying here.
Generally good all around. Showing its age a bit but it did make it quaint. Desk staff was very helpful.
michael.familyJun 15, 2024 Wonderful helpful friendly staff.
Quiet courtyard spacious room.
The hotel was tired, floor was not vacuumed, urine on the toilet seat. The linoleum in the bathroom was peeling, upholstery on chair was peeling off.
Staff are really very nice but the hotel is very sad and in poor shape, everything reeks of cheap, food is poor and restaurant is not at all managed. Room is tired and in need of a makeover, bathroom absolutely shocking and worse shower in the world. Breakfast is usually the high point for me but not here, everything from the cheapest supplier nothing was cooked correctly or had been kept warm for hours. Sorry Pentland an 80,s hotel is not for me.
