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Review Of Grand Burstin Hotel Folkestone

Folkestone, Kent

User Rating & Reviews

3.3
Good

1207 Ratings

Rating Categories

  • Cleanliness3.4
  • Room2.9
  • Hospitality3.6
tony.partnerNov 25, 2024

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3.0

We arrived to a completely empty car park (space for around 100 cars), and a deserted hotel, with the exception of one person at Reception. We had been warned by the hotel that the Leisure facilities were closed and the bar and restaurant would close, dependent on trade, but we didn't expect the restaurant to be closed at 6 in the evening! The sandwiches from the local petrol station were less than interesting. Otherwise, hotel decor and fittings are very dated, breakfast is ok, and the staff seem cheerful and engaged.

2 night stay

verified t.Nov 21, 2024

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4.0

We stayed 2 nights while attending a family wedding. The hotel is old but very clean. It could do with an update in some areas especially the showers in the rooms. That said we had a warm comfortable stay and would stay again. The breakfast was fine could have been hotter but plenty choice. The rooms were clean and very comfortable. The staff were great and attended to any request promptly. Another plus is that there is plenty parking and a lift if you find stairs difficult.

angus.partnerNov 18, 2024

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5.0

the room was very clean and the view was great.

richard.Nov 05, 2024

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5.0

This is my property of choice for stays whenever in this region

Great place to stay

tammy.Oct 27, 2024

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5.0

Great time staff were friendly

rpo c.family_with_childrenOct 27, 2024

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3.0

Very dated, the area as you turn in looks almost abandoned. Once in the hotel it is clean and the beds are comfortable. Perfect for the 1 night we stayed. Views on the lake are lovely

edward.Oct 17, 2024

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5.0

Tired decor generally but clean with good service and great breakfast. Quiet with plenty of parking

Great room and fair price

paul.Oct 16, 2024

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5.0

Great room at a fair price, good breakfast and well priced

jo.Oct 06, 2024

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1.0

The property is old and tired shower cold no housekeeping nobody came to clean up cups or replenish tea bags. No towels replaced.or bed made . We found a pizza box with mouldy pizza inside must have been weeks old on top of wardrobe. Hairdryer dryer very old and kept cutting out. Generally awful would never stay stay again . We passed pizza to staff who didn’t really care. Key for lights very useless had to insert at least 3 times to get working .

Comfortable but tired.

scott.Oct 05, 2024

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3.0

We arrived late fterbour wedding reception. We were greeted by a lovely man who eas very helpful. The room was clean but basic. The net curtains were frayed and tatty. The heating had been cranked up so the room was stifling hot. The balcony view over the lake was beautiful. The buffet breakfast was very nice and all freshly cooked. Not sure I'd stay again but was comfortable.

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