paul e.partnerNov 11, 2024 The hotel in a great location very clean and the staff pleasant helpful. Good breakfast. However the booked room turned out to be very different from the website presentation. Ending up with a blanked out window next to a commercial bin store.
Being on a tight schedule on arrival giving no time to seek a change of room.
helpful .
maria c.familyNov 01, 2024 Stayed here for 4 nights. Quiet & safe hotel. Close to Kensington gardens. Close to bus stops. Breakfast is good, has nespresso machine which I love, also has one in the room. The only thing is the bathroom fan does not work. Otherwise, we had a great stay.
The location is amazing, an easy walk to so many iconic London sites. The hands off approach, with service available as needed, really works well for me. And the complimentary continental breakfast and all day pastries and premium coffee was a real treat.
The rooms are not large, but they’re comfortable and have everything you need.
And did I mention location?
The location of this hotel is perfect. It is about 5-10 min walk from Kensington palace, very close to the beautiful park. I arrived around 9pm, check in was seamless and the girl at the reception was very sweet and helpful. I liked that you’re able to use your phone as a key to get inside hotel and your room. There is a pharmacy, small grocery store near-by open till 1am and some late night food and necessity purchases. My room was TINY. Probably the smallest I’ve ever stayed in. But size was okay for one person on a budget. I took off one star because I booked a room with a desk and it was not there when I arrived. As per hotel staff - someone broke it the day before I checked in. There was no space to put my things except a tiny bedside table. They provide good quality shower items. Breakfast was great- they had bakery items, cheese, cold cuts, veggies, coffee & tea. Overall, I would stay here again if traveling alone. The area and hotel were very safe.
If you need to check in in the morning they will not accommodate. I let staff know weeks ahead of time, I let Expedia know weeks ahead of time, I was told check-in time can only be changed the day before and by then the room was no longer available.
The promised breakfast is a community charcuterie board and pastries.
Cleaning your room is extra charge. You will be told to take out the trash and dirty towels and leave them outside the door, where they will sit all day.
The safe didn’t work.
The shower is so small the water will spray all over the bathroom.
No USB outlets. What century are we in?
tamara.familyOct 06, 2024 Great place to stay right in London. We had so much to do in walking distance and public transportation is all with in minutes of a quick walk. We loved how quiet the room was and how nice and clean it was. We would stay here again!
The rooms and bathrooms were a bit dated and musty. The shower was so small that it was a challenge to shower without getting water everywhere. Everything else was great.
Room 106 is beautiful. Large and airy and on the ground floor. We were initially in 206 but there was a problem with the TV so we were moved on day 2. Room 206 is quite small and stuffy.
Breakfast is fabulous. Continental and included in the price. Staff were friendly and helpful.
Five minutes walk from High St Kensington tube, ten minutes walk to the Royal Albert Hall. Shopping and restaurants plentiful.
All in all, a very good stay.
Very small room, which wasn't that clean (eg someones used towel had been left in our bathroom). Good location and okay breakfast. Poor value for the money we paid.
While the room was bijou, it was comfortable. The breakfast spread was ample and delicious. The only drawback was the lack of adequate lighting. ‘Quiet hours’ from 10 pm to 8 am are conducive to relaxing in peace.
Sonder is a beautiful place to stay. The staff is so pleasant and helpful. In particular Roger was wonderful to talk with about places to visit while in town. Breakfast was fantastic. Highly recommend!
My daughter drop a piece of jewelry into the sink.
They very quickly retrieve it!Thank you so much!!!
Clean comfortable well equipped room helpful staff
fabio.family_with_childrenNov 29, 2023 strutta nuove e pulita. personale cordiale e disponibile nel soddisfare le nostre richieste.
An enjoyable stay. The reception staff were really helpful and rooms had everything we needed. Nice area, with Kensington park on your doorstep. We would certainly look to stay here again. Great value for money in London.
Thank you so much for hosting me. I would have liked for the room to be made or at least the trash to be taken out on a daily basis.
kelly.partnerOct 19, 2023 This wasn't quite what we expected, but we enjoyed our stay. The room and bathroom were quite small, but met our needs. The breakfast was adequate, with plenty of pastries, yogurt, brie/meats but no hot food options. There was usually a staff member around, but not set up like a hotel with a front desk for service. Location is lovely, with Kensington Gardens right across the street.
Great experience at this hotel! Rooms are clean, staff is very helpful, and it’s located in a great area of London. Rooms are small, but that was perfectly fine since I didn’t spend a lot of time in the room.
4pm Check in with a £16/hr charge for earlier checkin. No fridge or access to ice and the bathroom needs attention.
That aside it’s in a great location and the breakfast is nice as well
