anissa.partnerMay 13, 2024 Upon arrival I noticed my refrigerator wasn't working. I looked and noticed it was unplugged and plugged it back in. I went down and notified front desk and Ashley was upset and immediately came to check it out. She then stated if it doesn't get cold she would personally bring up a new one. The staff is so friendly and helpful and they all deserve a pat on the back for keeping that hotel in tip top shape. Thank you again Ashley I hope I'm saying her name right she pulled a double shift the day i checked in.
The staff was extremely friendly without being overly so- it's an older looking property so the bathroom could have been much cleaner- should have been a breakfast/coffee bar each morning but only saw one my last day- could use some help in transportation- recommended taxi service unreliable and sketchy
The hotel was so dirty and moldy. The smell was atrocious and overwhelming! Very disappointed!
michael.familyMar 22, 2024 At the price point required, I felt danger for myself and family’s both safety and health
There no ice machine and no extra towels
My five stars are given not only for the quality or condition of the facility. It was clean, comfortable, convenient, safe, quiet, but the “highlight” was the staff member, Amy. She is cordial, and exhibited a kind and compassionate attitude.
I love staying here, the Staff does an Excellent job! I have to come to town for my business and they allow pets. The place is clean with a continental breakfast and great coffee. It is great for quick trips and close to everything I need.
Thanks for always making me feel special.
Needs much needed updating
The room was very old and very worn. The floors were sticky and looked like they hadn’t been cleaned in a long time. The pillows had hairs from previous guests on them.
calley.partnerFeb 17, 2024 The location was great.
This is the first time satying here, ( was having major surgery on my amputated leg), nice set up, wasn't clean, the floors needed to be vacuumed, counters needed to be wiped down, the bathroom sink stopper was full of mold, both bedspreads had crumbs on them, the people up stairs were so noisy as well, i was very disappointed in my stay, wish i could get my money back.
Kaycie, my guest host, was very helpful and easy to communicate with.
The stay was cool. It’s just old and you can smell the oldness
Poor condition but great staff
Shower leaked and was ziptied to the shower head. Fridge leaked. Bed was hard says covered in pee resistant plastic. Blankets were thin/too small for the bed. Pillows were flat. Furniture generator run down. One of the drive burners did not work. Side door had key reader but did not actually lock.
Staff was incredibly helpful and nice.
michelle.familyDec 18, 2023 Unit was filthy at checkin. Asked to be cleaned and told housekeeping gone. Requested cleaning next day but was never done. Refrigerator not in working condition nor was the stove which resulted in wasting $200 in groceries. No manager on duty entire stay.
Its good as a 65 dollar motel. The rooms have several physical issues but its safe the water works. My room had one light fixture that majorly flickered. Multiple damage spots in the room barely repaired. The kitchen in my room looked rough but I only came to Columbus for Twin Peaks so it did not impact me but the fridge looked beat up in 128
The room was freezing with no extra blankets. There were no USB ports or extra plugs available to charge cellphone. The mattresses felt like you were laying on a concrete slab!!! The desk clerk informed us that the availability of breakfast items were slim because the hotel was waiting on a shipment to stock those items.
linda.partnerNov 25, 2023 Friendly staff
Well i was booked for the Best Western and i booked the wrong date. So i had to find something Quick. Outside was nice Staff was friendly. Got to my room and it hadnt been cleaned yet so the nice lady put me in another room. Room was ok. Refrigerator could be updated. Bed was hard. The air was cold the way i liked it.
Amy at the front desk is absolutely the best. I stay at this hotel often as my office is down the street. She always remembers me, makes me feel so welcome, and does a great job. She is the main reason I keep coming back!
