Premium Hotels in San Mateo
Burlingame
Menlo Park
Menlo Park
Menlo Park
San Mateo
Menlo Park
Menlo Park
South San Francisco
El Granada
Burlingame
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Burlingame, San Mateo | 3.8 km drive to San Francisco Airport, CA (SFO-San Francisco Intl.)
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Guest Reviews
Terrible Stay
Rated 1.0 by Aditi Prasad . Apr 16, 2024
1. The refund for the credit card hold amount has not been received 2. The toilet flush stopped working 3. The phone to speak to reception didn't work
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Un convienance
Rated 2.0 by Surinder Talwar . Family Traveller . Mar 27, 2024
They surely assisted in check-in and were sweet, but when we asked for a bellboy at my suprise the didnt have it, i gave a benifit of doubt until my grand moth asked for a kettle they didnt have it. We were shocked when we realize that the room had a put-red smell and didn't have a water bottle. We had to go downstairs we were tired too but had to drink water we requested them to give water free but were refused. We were tired and saw nobody cleaned this room i suppose this should be a 2star hotel.
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No frill hotel
Rated 3.0 by DARYL MATHEW . Business Traveller . Jul 11, 2023
It’s a no frill hotel. Rooms are average. Hotel restaurant is average with very limited options for food. Don’t expect early check in options. Location is good. Near to the sf o airport.
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Location is good, food and other amenities ok
Rated 4.0 by Akhilendra Kumar Saksena . Family Traveller . Jul 05, 2023
Was on vacation. Due to central location was able to visit all my friends and relatives in nearby cities. Cleaning staff is quite courteous.
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Good location, service could be better, lots of extra charges
Rated 2.0 by SAMMIT JAIN . Group Traveller . Dec 02, 2019
Good location, service could be better, lots of extra charges that we should have known about when we booked.
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Families please avoid
Rated 1.0 by Arzoo Suri . Family Traveller . Jun 14, 2019
We stayed there for one night and the staff made sure it was memorable to us for all the wrong reasons. We travel a lot and I hardly put across any bad reviews. But I couldn't stop myself from posting for this hotel and its staff. The staff especially the manager is awful she is the rudest person I have come across in hospitality and I didn't understand why was she so arrogant and rude to us. First I called to inform that i'm coming for a celebration and we'll be arriving late on which she rudely replied you can buy what you want I will not be sending anything to you, and she banged the phone on my face Second when we reached we asked for a change to pay to the taxi which she gave a deaf year I told her we have booked and requested for a room with 2 queen beds as our child is big which she again rudely just put across the room keys and said I dont have any rooms for you. I told her please give me clean rooms as I had read sum bad reviews about the cleanliness about the rooms on that she started shouting at the reception that if the reviews were so bad why the hell did you book us there was no need to book us, you can go out and find another hotel. It was 11pm and we had no option with the child to find another hotel and any ways they had charged us for two queen beds and in return gave is the smallest room with one queen bed When I entered the room it was stinking the carpets were dirty and the AC was not working I requested her to change my room which again she slammed the phone on my face. The carpets were dirty I requested for a room slippers for which she said its chargeable and then she didn't even send it across to our room. I still dont understand why was she shouting on us we were not deaf. I think the hotel should appoint such staff who should not take out their own frustrations on the clients, after all, they are, I too the hospitality business.
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Location is good
Rated 5.0 by Jatin Khatter . Nov 02, 2018
Location is good and near by beach no superstore nearby.
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Excellent Stay
Rated 5.0 by Vinod Nikhra . Oct 31, 2018
Good stay. Good staff behavior and good free airport shuttle service.
No drinking water bottles. When I called to the reception, they told me to use the tap water.
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Burlingame
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