Review Of Altus Hotel Baku

Average Stay

Rated 3.0 by Rahul Chandran . Dec 14, 2024

Food was okay, location also good, facilities was bad. There were no towels in the toilet. Comforter was very bad and it was very short size. They didn’t provide water after i asked then they have brought water and towels. We stayed 3 nights and they provided water only the first day. Room service was not available. They didn’t clean the room even once. Despite the fact that breakfast was included in our booking, they did n ' t include it in their records, and every day their staff told us that you don ' t have breakfast like that, and all day i showed my booking to them to confirm this. All the staff are unprofessional.

Good Stay

Rated 4.0 by amith malani . Dec 01, 2024

It was a good hotel no restrictions

Terrible Stay

Rated 1.0 by MOHD MUJTABA KHAN . Business Traveller . Nov 12, 2024

This is a very bad hotel & employees, no eating my advise is this hotel not confirmed bs yahi bolounga

Avoid this hotel at any cost.

Rated 1.0 by Haris Ali . Group Traveller . Nov 10, 2024

Terrible stay. I booked family suite and upon reaching hotel the receptionist told us no suites available and will give other room. I have no other option. Free spa access was there in booking but there was no spa inside hotel. The receptionist told us its closed due to some emergency. But when we try to go to spa nothing was there.

My opinion

Rated 4.0 by Humayun sait . Solo Traveller . Oct 29, 2024

Comfortable stay good staff prompt service. G

Disappointing stay - misleading rating and poor service

Rated 1.0 by Burhan Ahmed . Couple Traveller . Oct 12, 2024

Our recent stay at this hotel was extremely disappointing. While the booking shows it as a 4-star property, it’s actually rated as a 2-star hotel in the local area, and the service certainly reflects that. The cleanliness was subpar, and the staff were unresponsive. For example, we requested a different blanket because the one provided was dirty, but despite following up over 5 times, we never received it. A similar issue occurred with our request for an iron steamer, which was ignored. The service was truly pathetic, and we were left feeling frustrated and neglected. For the price we paid, we would have been better off booking an airbnb. We expected much more from this hotel, and we are very disappointed with the experience.

Excellent Stay

Rated 5.0 by Arigala Thirupal Kirupanandam . Business Traveller . Sep 17, 2024

Can find many indians staying in this hotel, good rates and clean environment, feel safe and secure locality, surrounded by many pubs

Not recommended for families.

Rated 3.0 by Jobrin Xavier . Family Traveller . Sep 16, 2024

Food was very bad and not family friendly environment. Parking space was very tight and busy. Cleanliness wasn’t top notch. Room was really small, i could barely walk around the bed. No towels, coffee cups, glasses. Key scanner was broken and sometimes it wasn’t working well. Bad experience!

Average Stay

Rated 3.0 by Karan Arora . Business Traveller . Sep 10, 2024

In pictures they claim it 4 star hotel but in real in seems a very average hotel expectations were high but after visiting there i am little disappointed rooms are very small as compare to pictures

Worst hotel and service from hotel staff

Rated 1.0 by Vaibhav Bukkawar . Family Traveller . Jul 17, 2024

It was terrible experience to visit this hotel. Very poor service and rude staff. We reached at 1 am in night at hotel. Then receptionist asked us to wait for few mins. Even after asking they have not provided with drinking water. After almost one hour of waiting we asked again for the room and still they are avoiding us and not giving proper answers. They are saying we are checking room, our manager is coming, bla bla. It was surprised to us when they said you should come at 2 pm since our check in time is 2 pm and after that we are not responsible. After we raised our voice they are almost fighting with us and asking us to go to police if you want. After 2 hours of argument and request from our side, they have allotted room at 3. O clock in morning. We had little sleep and again we got more surprise in morning. We went to restaurant for breakfast since it is included in package. And as per restaurant record, it was not part of our package. Hence again argument with staff and after some time they confirmed it is included. I never recommend this hotel to anyone to visit

Clean and comfortable stay

Rated 4.0 by Vishal Jain . Business Traveller . Jul 14, 2024

Good clean hotel although view from room is not available as it is in a area where most hotels have no views at all because all buildings are built next to each other

Good hotel

Rated 5.0 by jeeshan ali . Solo Traveller . Jul 11, 2024

Hotel open 24/7, staff is also good, hote are clean and indian and also have pakistan staff and nearest club and bar location

Terrible Stay

Rated 1.0 by AMIT KUMAR . Jun 17, 2024

Client ko check in ni milaa 4 ghnte tak booking confirmed hone k baad bhi.

Very bad

Rated 1.0 by Shri Nivas Singh . Family Traveller . Jun 16, 2024

Very bad experience, staff not english speaking no room service. They don’t have proper team to serve customers.

Excellent

Rated 5.0 by Nomaan Khan . Family Traveller . Jun 10, 2024

Excellent beautiful location just 2 minutes walk from extra club loved it i will give a thumbs up to altius

Harassing the tourist.

Rated 2.0 by Suma Satish . Family Traveller . Jun 06, 2024

Worst ever experience. International tourists are harassed. We choked in at 6 in the morning. No towels and no toothpaste and brush. We asked the reception and they said they will send. We slept as we were tired after the night flight. At 11. 30 we heard someone open the door. It was the house keeping lady. I questioned her as to y she opened my door when we were sleeping. She was offended and they dint give us towels till 4 in the evening even after asking 5 times. Finally we got torn ones.

the towel with the hotel

Rated 1.0 by Suma Sathish . Family Traveller . Jun 05, 2024

Worst experience. Too much attitude . No customer service . The housekeeping lady opened ourdoor when we were sleeping. We checked in at 6 in the morning and no towels in the bathroom. On repeated asking for towels . We got it at 4 in the evening. They gave us one towel with a hole .

worst hotel

Rated 1.0 by Mohammed Anas ca . Business Traveller . May 31, 2024

The hotel is not like described in booked 4 rooms and all rooms bathroom dont have locks and they dont have any universal charging socket, when i asked for multi functional plug they said they dont have we have to buy from outside. Free breakfast was terrible and the free massage they mentioned only for 5 minutes they are asking money from there .. only swimming pool was well maintained and steam bath also gold.. rooms are not good.. i wont recommend this hotel

Terrible Stay

Rated 1.0 by Dnyanesh Katruwar . May 31, 2024

I didn't check in at the hotel and unfortunately mm t still didn't refund my amount after requesting. Quite disappointing

Horrible experience

Rated 1.0 by Sreeji Sivasankaran Nair . Family Traveller . May 13, 2024

Room was average. But the service was terrible. Breakfast timing is 8am to 10am. But they stopped the service by 9:30am. When asked, the chef began shouting! the sensors in one of the elevator was malfunctioning for which the elevator door closed on us; luckily we escaped unharmed. When complained this to the receptionist he replied that he is aware of this and to use the other lift available. Such a dangerous situation and they are still running that lift!