The property has mixed reviews with some guests praising the Staff for being friendly and helpful. The Location is also appreciated by some guests as it is close to restaurants and shops. However, many guests have complained about the poor Cleanliness of the property, with dirty bed sheets, towels, and bathrooms. Some guests have also mentioned that the property is run down and in need of maintenance. The Value for money is also a concern for some guests as they feel that the property is overpriced for the quality of accommodation provided. The Check-in Experience has also been a problem for some guests with issues such as incorrect room allocation and long wait times.
Cleanliness
Many guests complained about the poor cleanliness of the property. They reported dirty bed sheets, stained towels, and bathrooms that were not cleaned properly. Some guests also mentioned that the pool was dirty and filled with bugs, and the kitchen facilities were not clean upon arrival. Overall, the property needs to improve its cleaning standards to provide a comfortable stay for guests.
Staff
The staff at the property were generally friendly and helpful, with many guests praising their service. However, some guests reported that the staff were unprofessional and rude, and that they did not respond to requests or complaints. Overall, the staff could improve their professionalism and responsiveness to provide a better guest experience.
Location
The location of the property was generally considered good, with many guests appreciating its proximity to restaurants, shops, and other amenities. However, some guests felt that the property was too far away from the main attractions, and that it was difficult to get around without a car or motorbike. Overall, the location was a positive aspect of the property for most guests.
Value for money
Many guests felt that the property was not worth the money they paid, citing issues such as poor maintenance, dirty facilities, and outdated furniture. Some guests also mentioned that the amenities were not as advertised, and that the property did not provide good value for money. Overall, guests expected more for the price they paid.
Check-in Experience
Some guests reported issues with the check-in experience, such as confusion over room assignments and delays in getting access to their rooms. Overall, the property could improve its check-in process to provide a smoother and more efficient experience for guests.
