kendy e.family_with_childrenNov 24, 2024 Our room AC didn’t work well. We paid for all inclusive but I wish we didnt.The bar outside was packed the food is not all that. Everytime we went to the buffet everything was cold. The staff is really nice the kids enjoyed the piña coladas.
koroush.family_with_childrenNov 21, 2024 In reality , beach is full of sea weed, dirty , smelly,
OS Palm is not 4 star , it is nearly 2 Star
we were surprise how bad was it, we had to pay extra $1400 Canadian to get the better room, and next day we had flood in room, every time rains, room was flooded,
once you are there , there is no help, no one responding fro Expedia, so we had to just pay and leave with it
glorivic.family_with_childrenNov 16, 2024 I booked this hotel for my family while I stood in the hotel next door. I honestly felt so bad for booking this for them as it was their first resort experience. When they arrived, the bed sheets where dirty, the mini-fridge was not working and the water in the bathroom smelled like horrible as straight from the sewer. When we addressed these with the front desk, they said that "doesn't happen" in the resort implying my family dirtied the sheets themselves. The rooms are just old and on their last day my mother saw a roach crawling from under the bed. The restaurants, the cafe and the pools take all the credit because the food was actually delicious and clean. Their app was easy to use and did not have any problem booking diner as we traveled in their "low season"
dianna.family_with_childrenNov 10, 2024 The staff was very friendly and excellent. The rooms are badly in need of upgrade. Some rooms did not have hot water and then the air conditioner went out. The food was not very good.
denisse.family_with_childrenOct 28, 2024 I am very upset with the deal Expedia sold me. I feel like I went blind sighted. Got there expecting something and was slapped with a very poor experience. The room that we had didn’t even have a refrigerator, I had to go to guest services to get it changed. Yes they did change it, thankfully. The problem isn’t as much with the actual hotel as it is with Expedia. I was only able to click on whether I wanted to have the “all inclusive” or not but got there to find out that my “all inclusive” wasn’t as ALL inclusive as they said. Constantly made us feel like we didn’t deserve good service for not purchasing the higher package, even though Expedia didn’t give us the option to purchase different packages.
Awesome vacations! I enjoyed it, only one thing, elevators were not working properly
Hotel labby is not A/C , Customer service is not friendly . he doesn't care. He plays in the phone.
luzmila.family_with_childrenAug 16, 2024 Pillows were dirty and unconfortable.no air condition in the lobby. Huge lines on restaurants. Etc
sami.family_with_childrenAug 15, 2024 All services
Very bad service hotel not clean at all
katey.family_with_childrenAug 12, 2024 Outside the resort was wonderful but the inside of the hotel room had horrible smell. Smell like sewage or mold, especially the bathroom. The room was old and felt disgusted. We had little to no cold water for shower, we told them, the maintenance came he said it was normal. Even though we upgraded the room it still smells the same. Not going back to Oasis Palm.
miguel a.familyAug 07, 2024 The Hotel rooms needs to be renovated . Long waiting time to eat in the restaurant and they only have 2, one wich is only pasta and pizza and the other one is a buffet, Also they dont have lot of parking. Services is not the same that it use to be before.
I loved the resort. My kids enjoyed the white sand and clear water. The staff were extra nice. Totally family-friendly.
alejandro.familyJul 31, 2024 Only one bartender all day in the Beach bar for hundreds of people. Super long waits to get a drink and super long waits for the buffet's. Also made us wait to check in till 4 PM when it's supposed to be 3 PM. Poor management at its finest. Will never be going back. Elevators are extremely hot. Some of them not working.
michele.familyJul 30, 2024 We booked this last minute when our trip to Punta Cana was canceled. We’ve been to Riviera Maya multiple times, Aruba multiple times, Jamaica and Curaçao. This was by far the worst resort we’ve stayed at. Mostly due to the last minute booking and not looking it up prior. Our fault. Rooms are very dated, food was terrible, service in the restaurants was decent. There are two sides to this resort… research that before you go. We were treated like peasants on the Oasis Palm side. It was terrible. Minimal dinner choices, you can’t use the pools or services on the other side, but they can come over to this side and hog up the sushi bar, drinks, our pool space, etc. I would never stay here again. Plus side: beach here was clean and water was perfection and I love how it sat on the bay near transportation. It was fun watching all of the boats come and go all day. We took a day trip to Isla Mujeres and the water there was stunning… and we’ve seen some pretty amazing water in our travels.
todd a.familyJul 28, 2024 It was good value.
aghogho.familyJul 19, 2024 The restaurant particularly 'the hacienda' I think more should be done to keep the birds outside. No one wants to see a bird eating from a buffet tray meant for people. Not the best in terms of hygiene.
rami.family_with_childrenJul 17, 2024 Very poor air conditioner is this hotel, in the room is a little bit better - just a little!
mini bar working poor, the closing cabinet was broken and we got a really dirty room, there was a technical problem with the drainage system in the shower during the flow of water, a terrible smell of sewage came up, the same situation with the sink next to it.
Entertainment almost daily. Good food. Tours available. Beautiful room views ...peaceful time . Attentive staff and caring front desk .
thomas-jess.family_with_childrenJul 08, 2024 Great for families with younger children.
