Hotels in Puerto Morelos of Same Star Category
Tulum
64
Zona Hotelera
Zona Hotelera
30
23
La Veleta
Tulum
Tulum
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Puerto Morelos
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Check-in: 3 PM - 11:30 PM | Check-out: 10 AM - 11 AM
Property Rules at Hotel & Beach Club Ojo de Agua
Languages Spoken by Staff English and Spanish
577 Ratings
Very poor
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Very poor over all . No AC , no blankets , no room service no lights at the premises, not answering the phone
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We were not given the room we had booked and no discount was given. Also there is a daily fee for the sewer system that is not mentioned in the booking site. While not expensive, it's nice to know all costs related to a stay. Otherwise the beach and beach staff Stephanie especially and restaurant staff were wonderful. The young lady at the desk was so helpful
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I loved ojo de aqua beach club. Their restaurant is the best in the world. The food was so great. It is on the ocean and is quiet and safe. The staff is friendly and helpful. The ocean is steps away and I loved that with all my heart. Great stay for me at this hotel.
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Property is in terrible need for upgrade and even minor repairs seem to have been ignored. Our room was flooded numerous times, bathroom faucet not secured....
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Nice quiet.
Ojo- Falta supervisión y mantenimiento -
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Mala experiencia, le urge mantenimiento, habitación básica, TV inservible, regadera tapada del sarro o sal con problemas sale agua, en la playa apartamos 3 camastros q no estaban ocupados, en lo q regresamos con las cosas q dejamos en el coche, las habia movido un mesero argumentando q los 12 camastros cercanos estaban ocupados, obviamente al estar hospedados nos dimos cuenta permanecieron vacíos todo el día, ( el mesero con la cola entre las patas) , lo único bueno fue al otro día el desayuno bien y el encargado nos atendió de muy buena gana
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Firstly the property is in a fabulous location. Right where beach club is where you can use deck chairs. Hotel needs major repairs!! I was not expecting 5 star of course but when you book a room type you expect that room type. We did not get what we booked and could not accomodate us . ( offered us room on ground level but lock on door did not work properly) The room we got.. aircondioning.. did not work .. only blew out air… was hotter in room than outside. We slept with doors open, which were hard to open .. had to lift out of track to open door. When it rained the reception area was flooded and water did not get away. There is no signage into the hotel from the road so transfers had difficulty finding the hotel. The Ki restaurant next to the hotel was very good. Reasonable prices for a beach club/ restaurant
Great place!
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Friendly service. Right next to the beach. One of the best in Puerto Morelos!
Another terrific stay at Ojo de Agua Beach Clubs
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I have stayed here at least 10 times over the past couple of years. I continue to come back as they consistently are terrific to work with. The location is ideal for visiting Puerto Morales. The price can’t be beat in. The service is terrific. While the rooms are basic, they are always very clean. The value is unbeatable.
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I had a great experience here. Simple, but a good room. With only one exception, the staff was very cool, accommodating, and friendly. The beach here is spectacular. Would definitely stay here again.
Another great stay….
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I stay here every 1-2 months and am always pleased. The location and price can’t be beat. The rooms are basic but very clean and comfortable. The Ki Restaurant and beach club food and service is wonderful. The front desk is always very helpful.
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Ok
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Nice little place!
Always a great stay at Ojo de Agua Beach Club Hote
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I stay here every couple of months. The location is perfect. The staff is always very helpful. The rooms are always spotless. It’s a no frills room but the location, beach chairs, towels and beach service are excellent. People from other hotels come over every day to hang out there. The food on the beach or at the restaurant is terrific. You cannot beat the price either.
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The property is old and needs some fixing up but all in all it was a good value for a beach front room $370 for a week
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Right on the ocean with a very good restaurant. Our only problem was the sargassum weed on the beach, but there are daily efforts to clean it and it is only really bad in the summer.
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El club de playa y restaurante muy buenos, lo malo fue que había una fiesta con música en vivo en la casa de a lado y no nos dejaba dormir por el fuerte ruido. El gerente nos pudo reubicar y solo asi pudimos descansar. Un hotel con las 3 B´s
Not what it looks like.
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Was not what the pictures indicated, front desk did not help, no wifi was available but I could see there name saying it does, will not book there again. SURPRISE
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Excellent location right by the ocean, small place & amazing staff; really good restaurant and food; wine sommelier. The property needs improvement as clearly needs maintenance in many aspects. TV didn’t work, bathroom faucet was really bad almost broken; very uncomfortable pillows, room’s door needed work and not very safe; WiFi didn’t work half my stay, staff said was the area but other businesses around had wifi.
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The hotel is very clean, staff are very kind and friendly; great service, restaurant food is really good and high quality but the hotel needs a lof of improvement: TV never worked, sink faucet was really bad; pillows were extremely uncomfortable; main door was not very safe; internet didn’t work 5 days of my stay. Unfortunate because it has a great location but is falling apart.
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