joanne.friendsNov 26, 2024 The pool is very unsafe, no rails to get in or out and very slippery. And they charge 10 euros a day to use pool which is very unsafe. The hallways are old and smelly rugs. Restaurant prices are astronomical compare to most restaurants in Lisbon.
Friendly staff and room was clean and comfortable. Hadn’t realised the hotel was alcohol free and that breakfast was meat free. Breakfast was slow to be refilled too. Both main lifts also broke down for a few hours so not ideal when on 5th floor
A really nice property. Breakfast was great!! Staff very good. Didn’t have time to check out the spa.
I wouldn't suggest to have more portuguese breakfast food available. Like portuguese bread and cakes.
bryan.partnerNov 05, 2024 It was a beautiful room, unfortunately, our refrigerator didn't work, but the staff brought us up buckets of ice to chill out wine. No where in the booking process or website did they say that they do not serve alcohol, so because we like a glass of wine with supper, we had to walk to other restaurants. Also, we did not appreciate the smoking area right out the front doors, so you had to walk through a cloud of smoke to in and out of the hotel. Otherwise, we really enjoyed our stay with them.
We spent 1 night at this hotel and was fantastic. Isabelle and her colleague (sorry, forgot his name) they are amazing, help us and make us feel really comfortable since we booked very late after a long day at the airport.
Thank you all.
Was my first time at Masa hotel and I recommend to anyone to come.
For me was a solo trip and i felt safe, the room was so big actually just for one person, but i felt homi and very comfy.
If you want to bring your family, for what i saw, will put a smile on your kids face because is kids friendly too.
I am definitely coming back
Thank you all staff from the reception, cleaning and restaurant part for the welcoming smile and great customer service.
See you soon.
Incredible place, always 5 Stars.
Rooms were spacious and very clean. The breakfast was wonderful with many options. It was a littel walk to the metro but very doable.
oscar.friendsOct 26, 2024 Great hotel
New welcoming and safe hotel near LIS
I heard that this hotel is relatively new. It's almost 4 km from the Lisbon International Airport. This hotel was easy to check in, helped me out with our bags on a last minute trip prior to the actual start date. The door men were fantastic as well as the reception. If I had to choose something That could stand to be a little better would be at the menu but the meals are delicious..
Staff was great. Good breakfast included.
Good staff who are helpful and want to assist, but breakfast has run out by 9.30am (or most of it at least) and the beds arent the most comfortable in the world. Sauna/spa is okay, but nothing to celebrate. Had a number of issues with spa services as we had a 20% off voucher which led to a series of issues as they had decreased prices 30% for all customers and could not combine and wanted us to ask hitel.com/expedia for the difference (obviously never happening). Beyond that, good location, easy and relaxed
Bom hotel e bom café
da manhã
william.partnerSep 25, 2024 Nice large bathroom and bedroom with complimentary bottled water
Hotel very clean and comfortable, well equipped rooms and bathroom (great shower), slightly noisy from main road at the front and neighbouring rooms but nothing major. Good reception, bar etc
We normally stay more central but we liked this location and some nice restaurants within a 10 minute walk and easy walk to centre or a short Uber ride.
Only thing that let it down was the breakfast area, the first morning we were waiting for 20 mins for a clean plate and the second morning was chaos - a small number of tables occupied but every other table full of dirty pots so even though not busy we had to wait 10-15 mins for a table, only one of coffee machines working and no hot water / coffee in the jugs, so a few frustrated people. Actual breakfast ok but need more staff for the morning rush.
